If I could give 0 stars I would. My tan is streaky and I am more orange than tanned. I have tried to contact the secretspa team for two days with images and they do not return my calls or emails. My t... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Vis mer
Selskapet har svart
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Vis mer
Selskapet har svart
Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my worki... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Skrevet av virksomheten
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Kontaktopplysninger
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Storbritannia
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,5
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Professional and fast
My hair stylist was fast and professional, and gave me the updo exactly as requested. As soon as she arrived I told her I had less than an hour and she worked within that timeframe with no issues, even working within the limited space and lighting of the hotel bedroom. I would definitely request her again.
14. oktober 2025
Svar fra Secret Spa
Dear Susannah,
Thank you for your wonderful feedback. We’re delighted to hear your stylist created the perfect updo and worked so efficiently within your schedule. It’s lovely to know you were so pleased with the result.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Emily was great!
Emily was on time, sweet, and super talented. I have ultra fine hair and she was able to create volume and it lasted throughout a wedding and reception.
11. oktober 2025
Svar fra Secret Spa
Dear Colleen
Thank you for your lovely feedback. We’re so pleased to hear you had such a great experience with Emily and that your hair looked and lasted beautifully for the wedding. It’s wonderful to know she made you feel so well looked after.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Really easy at home spray tan.
27. august 2025
Svar fra Secret Spa
Dear Georgia
Thank you so much for your kind review. We’re so pleased to hear you found your at-home spray tan experience easy and enjoyable.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Gift card expirations
I received a gift card from that unfortunately had expired by about six months, and when I contacted the company to ask if they could make an exception and extend it, even briefly, they flatly refused. I fully understand that expiry dates exist for a reason, but given how quickly 12 months can pass—especially when a gift card is received well after purchase—it’s disappointing to see absolutely no flexibility or willingness to help.
A small gesture, such as a short extension or partial credit, would have shown genuine care for customers and likely earned them a loyal advocate. Instead, the rigid approach has left me with a poor impression and little desire to ever offer what is a great gift to someone else. It’s a shame, because resolving something so minor with a touch of goodwill would have been an easy win for both sides. Hopefully, they’ll rethink this policy in the future.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Hi E,
Thank you for taking the time to share your feedback. I completely understand how disappointing this must have been, especially when the gift card was a thoughtful present.
We’ve reached out privately to request a few details so we can locate your account and review the situation further. Once we have this information, we’ll be in touch with an update.
We look forward to getting this sorted for you.
Kind regards,
Mollie
I had my pedicure done with the lovely…
I had my pedicure done with the lovely Oana, she did a great job with my nails and made me feel very comfortable having it done for the first time at home. I will definitely use this service in the future.
7. oktober 2025
Svar fra Secret Spa
Dear Fattaneh,
Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed your pedicure with Oana and that she made you feel comfortable during your first at-home treatment.
We look forward to welcoming you back soon.
Warm regards,
Mollie
Katie is so beyond lovely and did a…
Katie is so beyond lovely and did a fantastic job! Would absolutely recommend booking with her!!
3. oktober 2025
Svar fra Secret Spa
Dear
Thank you so much for your lovely review. We’re delighted to hear Katie made your experience so enjoyable and that you were so happy with the result.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
First glam
Very satisfied with the service and very happy that the makeup artist give me an opinion.
4. oktober 2025
Svar fra Secret Spa
Dear Emanuela,
Thank you so much for your lovely feedback. We’re delighted to hear you were happy with your first glam experience and that your makeup artist’s advice was helpful.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Svar fra Secret Spa
Dear Olivia,
Thank you so much for your lovely review. We’re so pleased to hear you enjoyed such a quick and seamless experience and that you’re happy with your tan.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Danielle was amazing
I had a mobile make up artist named Danielle do my make up for a video shoot I was in. Danielle made me look really good. Great job Danielle!
26. juli 2025
Svar fra Secret Spa
Dear Miss P,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Danielle helped you look and feel your best for your video shoot — what a special occasion! It’s lovely to know you were so happy with the result.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Svar fra Secret Spa
Dear Rachel,
Thank you so much for your kind review. We’re so pleased to hear you enjoyed your treatment and we look forward to welcoming you back again soon.
Best wishes,
Mollie
5 stars 🌟
5 stars 🌟 – Gorgeous Tan & Lovely Service!
I had such a great experience, she was absolutely lovely and made me feel so comfortable throughout.
The tan turned out beautifully; the colour was perfect and super natural-looking. It lasted flawlessly for a full 4 days, and when it came time to wash it off, it faded evenly with no patchiness.
You can tell she really knows her stuff.
Highly recommend and will definitely be back!
25. september 2025
Svar fra Secret Spa
Dear Aoife
Thank you so much for your wonderful review. We’re delighted to hear you had such a great experience and that you’re so happy with your tan. It’s lovely to know the colour turned out beautifully and lasted so well.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
professional and accessible
Punctual friendly and got what i wanted in super quick time
24. september 2025
Svar fra Secret Spa
Dear Louise,
Thank you so much for your kind feedback. We’re so pleased to hear your professional was friendly, punctual, and delivered exactly what you wanted.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Svar fra Secret Spa
Dear,
Thank you so much for your lovely review. We’re delighted to hear you had a perfect experience and we look forward to welcoming you back again soon.
Best wishes,
Mollie
Svar fra Secret Spa
Dear Farha,
Thank you so much for your kind feedback. We’re delighted to hear you received great service and were well looked after by your therapist.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
My daughters and I needed our hair…
My daughters and I needed our hair styled for a concert we were attending. Polina did a fantastic job of styling our hair. She listened to what we were looking for and delivered exactly the look we wanted. She was very chatty and put us at ease. I would definitely book Polina again and I would recommend her.
21. september 2025
Svar fra Secret Spa
Dear Sandra
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Polina made your concert day so special and styled your hair exactly as you’d hoped. It’s lovely to know she made you all feel comfortable and at ease too.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Emily was amazing
Emily was amazing! So friendly and I loved how my hair turned out. Would definitely use her again next time I am in the UK. Highly recommend.
20. september 2025
Svar fra Secret Spa
Dear
Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your hair appointment with Emily and that you loved the result. It’s wonderful to know she made you feel so comfortable too.
We look forward to welcoming you back next time you’re in the UK.
Warm regards,
Mollie
100% recommend
100% recommend. Fabulous massage, beyond expectations. Can’t wait for the next one.
20. september 2025
Svar fra Secret Spa
Dear Hannah,
Thank you so much for your wonderful review. We’re thrilled to hear you enjoyed your massage and that it went beyond your expectations.
We can’t wait to welcome you back for your next treatment.
Best wishes,
Mollie
Juleeh Jane was great
Juleeh Jane was great! Absolutely loved my spray tan. She applied it perfectly.
18. september 2025
Svar fra Secret Spa
Dear Abigail,
Thank you so much for taking the time to leave such lovely feedback. We’re delighted to hear you loved your spray tan and that Juleeh Jane gave you such a flawless result.
We hope to welcome you back again soon.
Kind regards,
Mollie
Left me with a sore scalp and patch of hair missing!!
I booked Marcela for an updo with hair extensions, it hurt my scalp but informed me it shouldn’t hurt anymore once it’s secured in place. However when I took my hair down one of my extensions had been pulled out of my scalp with my hair leaving a patch!! Absolutely unacceptable and I feel she was not competent at all. I have had my hair put up numerous times and this has never happened before, being away for the weekend I used this company as not near to my usual salons at home! My head is still sore and realise now that when it hurt when she secured my hair with a bobble she had actually pulled one of my extensions out with my hair in!! Absolutely shocking experience and I’m still waiting for the company’s response!!
28. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Dear Laura,
We are very sorry to hear about your experience. Secret Spa is a platform connecting clients with vetted freelance hair, beauty and wellness professionals, and we expect all professionals working through us to deliver services to the highest standard.
The discomfort and outcome you’ve described are concerning, and we completely understand how upsetting this must have been for you. Our Client Concierge team is already reviewing this with the professional involved and will be in touch with you as soon as possible.
We take feedback like this very seriously and will ensure it is handled with the utmost care.
Warm regards,
Mollie
Svar fra Secret Spa
Dear
Thank you so much for your kind review. We’re delighted to hear you had a great experience and we look forward to welcoming you back again soon.
Best wishes,
Mollie
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