If I could give 0 stars I would. My tan is streaky and I am more orange than tanned. I have tried to contact the secretspa team for two days with images and they do not return my calls or emails. My t... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Vis mer
Selskapet har svart
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Vis mer
Selskapet har svart
Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my worki... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Skrevet av virksomheten
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Kontaktopplysninger
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Storbritannia
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,5
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very unreliable
Very unreliable, I’ve tried this company 4 times and on every occasion there was an issue. Therapist late, therapist not available and now again they changed therapist just a few hours before the appointment.
There is better, more reliable and more professional services available. I surely will not use nor recommend Secretspa
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Hi there,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your experiences with us have been so disappointing, this isn’t the level of service we aim to provide.
While we’re unable to locate your bookings from this review alone, reliability is something we take seriously, and last-minute changes or delays are never taken lightly. On the rare occasions where a professional becomes unavailable due to unforeseen circumstances, our team works hard to minimise disruption and keep clients informed, but I appreciate that repeated issues would understandably feel frustrating.
We’d really like the opportunity to look into this properly and understand what’s happened across your bookings. If you’re open to it, please feel free to contact us directly at bookings@secretspa.co.uk with your booking details so we can review this in more detail.
Thank you again for your honesty, feedback like this is important for us to continue improving our service.
Kind regards,
Mollie
Karolina R is excellent
Karolina R is excellent! She is always on time and caring. We always have great time!
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Dear Susan
Thank you for your lovely feedback. We’re really pleased to hear that you consistently have such a positive experience with Karolina and enjoy the time during your appointments. It’s great to know her punctuality and caring approach make a difference.
We truly appreciate you taking the time to share this and look forward to welcoming you again soon.
Warm regards,
Mollie
A wonderfully calming and enchanting…
A wonderfully calming and enchanting time.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Dear Wayne
Thank you so much for taking the time to leave us such a lovely review. It’s wonderful to hear you had a calming and enchanting experience with us.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Amazing hair & make up experience
Booked hair & make up fo a award evening, Roxana came to the hotel on time, very friendly, polite. We had a chat about what i would like, I put trust in Roxana and let her do her stuff. I was amazed at my transformation, my hair and make up was amazing, she knew exactly what to do. I would highly recommend her and i will definitely book her again. She is a credit to secret spa company.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Dear Tejay,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Roxana’s expertise helped make your awards evening even more special, and that you were so pleased with both your hair and make-up. It’s lovely to know you felt confident putting your trust in her and were happy with the final result.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Absolutely Amazing – Salon-Quality Nails at Home!
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible.
Karolina is always on time, comes fully prepared with an amazing range of colours for both gel and traditional nail treatments, and her kit and equipment are spotlessly clean. She works quickly but never rushes, and the results are consistently flawless.
It’s such a luxury having salon-quality treatments at home, and once you experience her service, you’ll never want to go back to a salon again. What more could you possibly need?
Highly, highly recommended.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Dear Rachel,
Thank you for taking the time to share your experience. It’s great to hear that you’ve been enjoying your treatments with Karolina and that the convenience of having appointments at home has worked so well for you over the years.
We’re pleased to know you’ve been happy with the consistency of the service and the results, and we really appreciate you recommending us.
Thank you again for choosing Secret Spa, and we look forward to welcoming you back soon.
Kind regards,
Mollie
Whats not to love about Secret Spa
I love Secret Spa. It is so easy to book, usually with appointments at short notice.
Juggling work and children, it is a game changer getting my nails done before work, or after the children are in bed.
Yesterday my nails were in a terrible state, embarrassingly bad! Laura worked her magic and now they are great. Just what I needed in a dreary January.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Dear Kate,
Thank you so much for taking the time to share such a lovely review. I’m so pleased to hear how easy you find booking with us and that Secret Spa fits so well around your busy schedule. It’s wonderful to know Laura was able to work her magic and leave your nails looking great when you needed it most.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Karolina R
Karolina R has been coming to my house for treatments over the last few years. She is completely professional and her waxes are painless. I couldn’t recommend her more highly.
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Dear Augusta
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Karolina and that she’s consistently provided such professional treatments over the years. It’s lovely to know you’re so happy with the results.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
I would recommend Karolina R
I would recommend Karolina R , she has been doing my treatments for the last two years and have always been very professional, understanding and supportive.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Dear Sam
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Karolina and that she’s consistently provided such professional and supportive care over the years.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Although the hair stylist arrived late…
Although the hair stylist arrived late and seemed annoyed that I hadn't washed my hair beforehand, claiming it was mentioned in the confirmation email, I checked and it wasn't actually stated in the email.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Hi there,
Thank you for taking the time to share your feedback. I’m sorry to hear that the stylist arrived late and that there was some confusion around the hair preparation, as this certainly isn’t the experience we aim to provide.
We’ve reached out to gather a bit more detail so we can look into this properly and review both the timing and the communication shared ahead of the appointment. Your feedback is really helpful in allowing us to improve.
Thank you again for raising this with us, and we hope to have the opportunity to provide you with a smoother experience in the future.
Warm wishes,
Mollie
Svar fra Secret Spa
Dear Thaiba
Thank you so much for taking the time to leave us such a lovely review. It’s wonderful to hear you had such a magical and relaxing experience.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Love a facial at home
Love a facial at home! The Dr Jack facial with back massage was next level and one of the best treatments I've had
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Secret Spa
Dear Georgia
We deeply appreciate you taking the time to share your experience. It’s wonderful to know that you had such a positive at-home facial experience and enjoyed the Dr Jack facial with back massage.
Thank you for choosing Secret Spa, and we hope to book you again soon.
Warm regards,
Mollie
Karen was excellent
Karen was excellent. Very professional at all times but made me feel comfortable too. Make up was lovely and lasted well. Hair do was great too. Would definitely book Karen again. Thank you.
6. desember 2025
Svar fra Secret Spa
Dear Linda,
Thank you for your feedback. We’re delighted to hear that you had a great hair and makeup experience with Karen. It’s wonderful to know you felt comfortable and pleased with the results.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Svar fra Secret Spa
Dear
Thank you so much for your very kind review. It’s great to hear you had such a fantastic experience with Claire.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Galyna understood exactly how I wanted…
Galyna understood exactly how I wanted my hair and make-up and got it done really quickly so that I could make it to my party on time. She was both kind and professional and made the whole experience enjoyable.
4. desember 2025
Svar fra Secret Spa
Dear
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Galyna and that she understood exactly what you were looking for while getting you ready in time for your party.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
The hair stylist was late and then got…
The hair stylist was late and then got cross with me for not having washed my hair and told me I should have seen that in the confirmation email. It wasn't in the confirmation email.
4. desember 2025
Svar fra Secret Spa
Dear Kate,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience.
While blow-dry appointments do require hair to be washed beforehand, you’re absolutely right that this should always be communicated politely. It’s unacceptable for any professional to express frustration towards a client, and we’re also very sorry that the stylist arrived late, which understandably added to the frustration.
Your feedback has been taken seriously and shared internally. A member of our concierge team will be following up with you directly.
Kind regards,
Mollie
Used this service for a work trip to…
Used this service for a work trip to London, I had an event and had been on the go all day with meetings and travel. Having a hairdresser come to my hotel was an absolute brilliant service!
3. desember 2025
Svar fra Secret Spa
Dear JLima
Thank you so much for taking the time to share your experience. We’re delighted to hear the service worked so well for your work trip and that having a hairdresser come to your hotel made the day a little easier.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Amazing
Amazing! Experience and will 100% use from now on when ever I need hair and/or makeup when in london
3. desember 2025
Svar fra Secret Spa
Dear Anna
Thank you so much for your very kind review. I’m so pleased to hear you had such a great experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Excellent!
29. november 2025
Svar fra Secret Spa
Dear,
Thank you so much for your very kind review. I’m so pleased to hear you had a great experience with us.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Very professional and kind
Very respectful, kind and patient with my mum. I booked the session for her as a birthday present. She is 81 and has anthritis. I was worried initially, but her kindness and patience was exemplary. I'm very grateful. Thank you Teresa.
10. november 2025
Svar fra Secret Spa
Dear Maria,
Thank you so much for taking the time to share this lovely feedback. We’re truly pleased to hear about your mum’s experience with Teresa and it’s wonderful to know she felt comfortable and well looked after, especially on such a special occasion.
We really appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
A great first experience
Laura was lovely and very prompt. She had a great set up and took the time to understand the look I wanted. She built up the make up keeping it light initially so we could adjust it to suit how heavy I wanted me eyes, which was perfect.
22. november 2025
Svar fra Secret Spa
Dear Jo
Thank you so much for taking the time to feed back on your appointment. It’s lovely to hear you had such a great first experience with us and that you enjoyed your make-up session with Laura.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
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