Had the best evening at Social Sips Tasting on Friday. Fantastic Champagne, Wine and Whiskey accompanied by a beautiful selection of meats and cheeses and other nibbles. The venue it was held in was b... Vis mer
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Se hva andre synes
Absolutely great service and good price for the Pol Roger Champagne, this brand really take some beating in my opinion. Will definitely recommend and not hesitate to use again! Many thanks JP
Selskapet har svart
I came across this independent shop whilst searching for a limited edition whisky that was available on pre-order. The ordering process was simple and I found the prices were great value. I was kept... Vis mer
Selskapet har svart
Ordered stock which arrived quickly and well packed, then pre ordered a collectible, as always a very clean and good service with upto date corespondence. Always a great service so very happy again.... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Vinbutikk
- også i
- Brennevinsgrossist
- Engrossalg av alkoholholdig drikke
- Vingrossist og -importør
- Vinkjeller
Om Secret Bottle Shop
Skrevet av virksomheten
We are an independent Wine & Spirits Business based in Herefordshire with a small, but select, team all of whom have a keen interest in all things Wines, Champagnes and Spirits.
We offer unique and exclusive products that suit everyone and everything. Whether it’s the bottle of Sauvignon Blanc you open when you get home from work or the award-winning Champagne you share on your wedding day – every single day can be made special and our aim is to provide the means to help you realise that.
As one of the UK’s top independent wine merchants we are constantly updating our portfolio, always on the lookout for something a little different that may not be available elsewhere and we have become expert in sourcing quality, unique and rare products - often directly from the suppliers. Time, interest and extensive research (and, of course, sampling) has led us to create a collection that has no end in sight.
Wine Collection
Fortified Wine
Whisky Portfolio
Worldwide Spirits
Gifts For All Occasions
We offer unique and exclusive products that suit everyone and everything. Whether it’s the bottle of Sauvignon Blanc you open when you get home from work or the award-winning Champagne you share on your wedding day – every single day can be made special and our aim is to provide the means to help you realise that.
As one of the UK’s top independent wine merchants we are constantly updating our portfolio, always on the lookout for something a little different that may not be available elsewhere and we have become expert in sourcing quality, unique and rare products - often directly from the suppliers. Time, interest and extensive research (and, of course, sampling) has led us to create a collection that has no end in sight.
Kontaktopplysninger
39 Widemarsh Street,, HR4 9EA, Hereford, Storbritannia
- 01432 357872
- sales@saxtyswines.co.uk
- secretbottleshop.co.uk
4,9
Enestående
2k anmeldelser
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Ordered 12 bottles of wine from Secret…
Ordered 12 bottles of wine from Secret Bottle. They arrived nicely boxed the next day. The 12 bottle discount and free shipping was great also. Will 100% be ordering from them for the foreseeable.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thanks so much for the review! We are pleased to see you were able to take advantage of our 15% discount on 12 or more bottles and free shipping on orders over £150. We hope you enjoy the Malbec.
Great customer service
Well packaged, quick delivery, and great communication
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thanks so much for your great review. We know how important it is for your order to arrive in perfect condition so we take real care to ensure our packaging is super protective while also being 100% recyclable
Excellent Choice and Service
This was my first time purchasing from Secret Bottle Shop online and I was very impressed with the quality of service from start to finish. The bottle I purchased was packed with great care with Benjamin's attention to detail in contacting me to ask what day I wanted my delivery and kept me informed all the way. Superb service and choice, so definitely recommend and have saved their website.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted that your first experience shopping with Secret Bottle Shop exceeded your expectations. We believe great customer service goes beyond simply dispatching an order, so we're pleased Benjamin could help arrange a delivery day that suited you and keep you updated throughout the process.
It's also wonderful to hear that your bottle arrived safely and that the care we put into our packaging and attention to detail made a difference. Whether it's a single bottle, a personalised gift, or a rare find, we want every order to arrive in perfect condition and with complete peace of mind.
Thank you for your recommendation and for saving our website. We truly appreciate your support and look forward to helping you discover more fantastic wines and spirits in the future.
A simple complete website for good…
A simple complete website for good quality drink. Brands Id never heard of before all laid out with great pricing. My first visit, not my last!
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thank you for your fantastic review.
We're so pleased you enjoyed your first visit to Secret Bottle Shop. Alongside well-known favourites, we love introducing customers to exciting wines and spirits from smaller producers and lesser-known brands that offer exceptional quality and value.
It's great to hear you found the website easy to use and our pricing competitive. We work hard to make discovering something new as simple as possible, whether you're looking for an everyday bottle or something a little more special.
Thank you for choosing us, and we look forward to welcoming you back again soon.
First time that we have ordered with…
First time that we have ordered with the Secret Bottle Shop but will definitely use again. Excellent all round service from point of order to a very prompt delivery. The order was a birthday gift and the recipient was very happy with it
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
We're especially pleased to hear that your first experience with us was such a positive one. From placing your order through to prompt delivery, we aim to make every step of the process as smooth and reliable as possible, particularly when customers are trusting us with an important gift.
Excellent service- gorgeous product…
Excellent service- gorgeous product exactly what I wanted / ordered . Spoke to store who guaranteed order would be what I wanted and delivered on time , very important to me as a personalised present. I really think they are excellent-thank you so much - will definitely recommend and use again
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that your personalised gift arrived exactly as you had hoped. We know how important it is to have complete confidence when ordering a personalised item, especially when it's for a special occasion, so we're pleased our team could reassure you before placing your order and ensure it arrived on time.
Providing accurate product information, friendly customer service, careful personalisation, and reliable delivery are all things we work hard to achieve, so it's fantastic to know we delivered the experience you were looking for.
Thank you again for your recommendation and kind words. We truly appreciate your support and look forward to helping you find the perfect gift or bottle again in the future.
My third online purchase since April
My third online purchase since April, but I have been to Widemarsh St too.
An absolute gem!
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thanks so much for your continued support, return customers mean a great deal to us!
Excellent!
Received my order within two days, excellent customer service, I am super happy with my personalised Champagne bottle and I am sure the recipient will love it.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
We are so happy to hear you were happy with our prompt delivery service, we aim to get all parcels to customers, even engraved bottles within 48 hours. We hope the recipient enjoys!
really fast delivery beautifully boxed…
really fast delivery beautifully boxed to prevent it from getting damaged
thank you
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
We know how important it is for your orders to arrive in pristine condition, that's we focus on providing the best - 100% recycled - protective packaging. We hope you enjoy your order
Great customer service and so quick
Great customer service and so quick! I would throughly recommend using the secret bottle shop. Great for gifts!
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thanks so much for the 5 star review! We are proud to say that most of our parcels are delivered within 48 hours
Excellent Service
Good choice, fair prices and excellent service. Will definitely use them again and can strongly recommend.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
We try our best to source exceptional wines and spirits and affordable prices delivered directly to your door as quickly as possible so thanks so much for your review.
Welcome bottle through delivery.
Received a bottle of Bourbon from a great friend in the USA, through Secret Bottle Shop. Beautifully packaged bottle super glass protection.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
We hope you enjoy the Bourbon! We know how important it is for our bottles to arrive safe and secure to we are happy to hear your order arrived well packaged!
Speedy service
Speedy service. Perfect for a last minute present. Thank uou
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thank you for your 5 star review on our shipping times. We know how important this is, especially during peak gifting occasions so we are happy to hear your parcel arrived safely and on time.
Svar fra Secret Bottle Shop
Great to hear you were happy with our prompt delivery of your order, we aim to have all orders processed and delivered within 48 hours
Great selection at great prices
Great selection at great prices. Fast delivery, can’t ask for more!
14. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
We are constantly trying and sourcing new wines & spirits (it's a hard job but someone has to do it)
Excellent communication and superfast…
Excellent communication and superfast delivery. Excellent product quality. Many thanks
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
So glad to hear you were happy with our service! We know how important it is to give clear, accurate communication throughout. We are also glad to hear you are happy with our speedy service! Most of our parcels are sent out of a full tracked, fully insured, next working day service.
Great service prompt delivery
Great service prompt delivery
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Great to hear you were happy with our prompt delivery of your order, we aim to have all orders processed and delivered within 48 hours
Fantastic service
Fantastic service with delivery the next day. Well packaged and the engraving was great. This is the second time I have ordered from the Secret Bottle Shop. Highly recommended. Thank you!
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thanks so much for your review and returning custom! It's great to hear you were happy with our service you've chosen to return again. So happy to hear your parcel arrived the next day and well packaged. Our engraving service is such a great way to add a little extra to any bottle! Thanks again for the 5 star review.
Brandy
Ordered, delivered in allocated time that I was expecting.
Can’t complain 👍🏻.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Thanks so much for the review! Glad to hear that your order arrived with the allocated time. We try our best to ensure our parcels arrive on time with as much detail from our couriers. Most of our wine and spirit orders arrive within 48 hours. Thanks again!
would order again
order arrived late despite being placed before 2pm for next day delivery which cost me over £10.
Apart from that , good communication with the store and quality product which was delivered intact.
can recommend.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secret Bottle Shop
Hi there,
Thank you for your order and for taking the time to leave your feedback.
I'm sorry to hear that your experience did not meet expectations. We understand how frustrating any delivery issue can be, particularly when an order is needed for a specific event.
Having reviewed your order, I can see that it was dispatched, the same day of ordering on the 28th and was delivered on the 30th at 11:38am. The totally delivery time from ordering to delivery being under 48hours.
Unfortunately, courier delays and service issues can occasionally occur despite our best efforts, and we appreciate how disappointing this can be when timing is important.
We were also concerned to read that you had not received a response to your messages you sent. After reviewing our records, we have been unable to locate the emails referenced in your review.
However, when you contacted us via live chat this evening, a member of our team responded promptly, apologised for the inconvenience, and arranged a full refund of your delivery charge.
We also offered a full refund upon return of the bottle, as it was no longer required.
As a small independent retailer, we genuinely care about our customers and always aim to resolve any issues quickly and fairly when things don't go to plan. We're sorry this order did not meet your expectations and appreciate the opportunity to address your concerns.
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