good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after... Vis mer
Selskapet har svart
Highly recommend Scratch and Patch. I insure my three cocker spaniels with them and now my two rescued cats. Thankfully I’ve only made one claim and they were faultless. Wouldn’t use any other firm fo... Vis mer
Selskapet har svart
I signed up for a policy, then less than a week later, my cat went into health crisis and after... the policy was no longer needed. The people at Scratch & Patch kept the process simple and expresse... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Scratch & Patch
Skrevet av virksomheten
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Kontaktopplysninger
124 City Road, EC1V 2NX, London, Storbritannia
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Enestående
2k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No quibble about payment
No quibble about payment. Kept informed all through claim process. Easy online submission
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Hi Melinda,
Thanks for taking the time to leave a great review.
We’re really pleased to hear there were no quibbles with payment and that you felt kept informed throughout — that’s exactly how we believe a claim should be handled. It’s also great to know the online submission was easy to use, we like keeping things simple and user friendly.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Put in wrong gender accidentally
Put in wrong gender accidentally, and they charged £29 to change it. Daylight robbery.
10. februar 2026
Svar fra Scratch & Patch
Hi Chris,
Thank you for taking the time to leave a review. I’m really sorry to hear that we haven’t met your expectations on this occasion.
When taking out a policy online, it’s the customer’s responsibility to ensure that all information entered is accurate, as the quote is calculated using those details and reflects the true insurable risk.
It’s important to clarify that we don’t charge an administration fee for making changes to a policy. The £29 you’ve mentioned isn’t a fee, but the difference in premium that would have applied from the start had the correct gender been selected when generating the quote via MoneySuperMarket. In other words, it reflects what the original premium would have been based on the correct information at the time of purchase.
We hope this has helped to clarify the reason for the additional cost, but if you would like to speak to us directly, you can always get in contact via https://scratchandpatch.co.uk/contact/
and we’ll be happy to assist.
Warm regards,
Your Scratch & Patch Family 🐾
Everything was supersmooth in setting…
Everything was supersmooth in setting up insurances for my two collies.
3. februar 2026
Svar fra Scratch & Patch
Hi Alvina,
Welcome to the family!
Thanks so much for taking the time to leave a review — we really appreciate it. I’m so pleased everything went smoothly setting up cover for your two collies. Choosing insurance can sometimes feel a bit pressured when you’re trying to work out what level of cover is right for you, so it’s lovely to hear the process felt straightforward.
We’re really glad to have you all on board.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy site to navigate
Easy site to navigate, simple and straightforward. Phoning through for some extra advice, again quick and efficient. Very pleased. I'm an older lady and this was very refreshing - no robots, ibots, just normal humans - Great 👍
10. februar 2026
Svar fra Scratch & Patch
Hi Karen,
Welcome to the family!
Thank you so much for your lovely review — it genuinely means a lot. We’re so pleased you found the website easy to navigate and that when you called through, the team were able to give you the advice you needed quickly and clearly.
And we especially love your comment about “no robots, just normal humans” — that’s exactly how it should feel. Being able to speak to a real person who takes the time to help really does make all the difference. I’ll be sure to pass on your positive comments to the team, they’ll absolutely love hearing that they made the experience that extra bit special for you.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Svar fra Scratch & Patch
Hi Peter,
Thank you for your 5⭐ review.
We’re really pleased to hear you found everything easy to deal with, simple to set up, and good value — that’s exactly the experience we aim to deliver.
Thanks again for choosing us.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Excellent company
After our Frenchie ‘Dave’ was diagnosed with acute glaucoma he underwent treatments that failed which resulted in his eyes having to be removed. As devastating as this was for all of us it was certainly made easier with a seamless insurance claim dealt with quickly without any quibble. Can’t fault this company and would recommend 5*
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Scratch & Patch
Thank you so much for taking the time to share this — and we’re really sorry to hear what Dave (and you) have been through. That will have been incredibly upsetting, and we can only imagine how hard a time that was for you all.
We’re really glad we could help make things a little easier at such a difficult time by handling the claim quickly and without any fuss. Knowing we’ve supported you when it mattered most really means a great deal to us.
Thank you for your kind words and recommendation, and please give Dave a gentle cuddle from us 🤗
If you ever have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Svar fra Scratch & Patch
Thank you for your 5⭐ review!
We’re really pleased to hear you found the information clearly presented and the confirmation prompt.
Making things simple, transparent, and quick is exactly what we aim for.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Svar fra Scratch & Patch
Thank you for taking the time to leave us a 5⭐ review!
We’re really pleased to hear your policy was easy to set up, met your needs, and offered good value compared to other providers — that’s exactly what we aim to deliver.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
The form was easy to fill in
The form was easy to fill in. Cheaper than my last insurance and pays directly to the vets. Hoping I won’t need to claim but feel at ease knowing my dog is insured just in case.
5. februar 2026
Svar fra Scratch & Patch
Thanks so much for your lovely review! ⭐️
We’re really pleased to hear you found the form easy to complete and that our cover offered better value than your previous insurance.
Paying vets directly and giving you peace of mind are both big priorities for us — so it’s great to know that came through.
If you do need to make a claim, we’ll be right here to help https://scratchandpatch.co.uk/contact/
Thanks again for choosing Scratch & Patch 😊
Warm regards,
Your Scratch & Patch Family 🐾
Easy to manage
5. februar 2026
Svar fra Scratch & Patch
Hi there,
Thank you for your feedback, we really appreciate it — It’s great to hear you found everything easy to manage and stress-free 😊
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Competitive prices & easy admin process
Great price and very quick and easy to set up.
4. februar 2026
Svar fra Scratch & Patch
Hi Sophie,
Thanks so much for taking the time to leave us a review.
We’re so pleased to hear you found our prices competitive and the setup was quick, easy, and hassle free — that’s exactly the experience we aim to deliver!
Thanks again for choosing us 😊
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Just taken out a policy
Just taken out a policy. Customer service team over the phone have been amazing.
4. februar 2026
Svar fra Scratch & Patch
Hi Emma,
Welcome to the family!
It’s great to have you and your furry family member on board and as part of our growing Scratch & Patch Family.
Thank you for taking the time to leave such a positive review and for highlighting the amazing support you received from our customer service team. I’ll be sure to pass on your kind feedback — they’ll be delighted to know they helped make your onboarding with us seamless and stress-free.
If you ever need anything, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Svar fra Scratch & Patch
Hi Malcolm,
Welcome to the family!
Thank you for taking the time to leave us a positive review. We’re really pleased to hear you found everything easy to set up and good value.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Svar fra Scratch & Patch
Hi Pam,
Welcome to the family! It’s great to have you on board with us.
Thank you for taking the time to leave such a positive review of your experience. I’ll be sure to pass on your kind words to the team — they’ll really appreciate hearing that they were able to make things easy to understand for you.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very competitive quote
Very competitive quote, with a simple process for both gaining the quote and payment
27. januar 2026
Svar fra Scratch & Patch
Hi Viv,
Thank you for taking the time to leave us a review. We’re really pleased to hear you found the quote competitive and the process straightforward.
If you ever need us, we’ll be here to make sure the service matches what so many of our customers talk about in their reviews — supportive, reliable, and there when it matters most, taking the stress away should you ever need to make a claim for your furry friend.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
So far so good
So far so good ! Easy to yours website ! So much cheaper than a lot of pet insurance, with the same benefits !
2. februar 2026
Svar fra Scratch & Patch
Hi Elaine,
Welcome to the family!
Thanks so much for leaving us a review — we’re really glad you found the website easy to use and that the cover felt like good value compared to other options out there.
If you ever need anything or have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾
The process of insuring my dogs was…
The process of insuring my dogs was made easy,plus the price for all three of them is very reasonable
30. januar 2026
Svar fra Scratch & Patch
Hi Shirley,
Welcome to the family! 🐾
Wow — it sounds like you’ve got your hands full! We’re really pleased to hear that insuring your dogs was easy and that you found the cover to be great value. We’re delighted to welcome you and your furry family members to our ever-growing Scratch & Patch family.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Svar fra Scratch & Patch
Hi Deividas,
Thank you for taking the time to leave us a positive review — it’s great to have you with us.
If you need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
excellent customer service
29. januar 2026
Svar fra Scratch & Patch
Hi Sharon,
Thank you for taking the time to leave us a review about the service you received. It’s great to know you were well looked after by our dedicated teams and that your queries were handled efficiently, just as we aim to do.
If you need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
No incentive to stay and increase was too high
Great cover, disappointed in the renewal process. There were no options given to stay when I called to cancel or reason for the £16 renewal increase. Additionally, I got a what's app message after my policy ended which would have probably meant a larger increase for lapsed cover. Would have stayed because initial the policy cover was good.
9. februar 2025
Svar fra Scratch & Patch
Hi Natalie,
Thank you for taking the time to leave your feedback, we’re really sorry to hear that your renewal experience fell short, particularly when you’d been happy with the cover itself.
You’re absolutely right to expect clearer explanations and a proper conversation around your options when a premium changes. While renewal increases can be influenced by a number of factors such as area and risk ratings, breed, claims experience across the wider market, and changes to Insurance Premium Tax, we fully acknowledge that we should have taken the time to talk these through with you.
More importantly, we’re sorry that alternative options weren’t explored with you. This would usually include looking at different levels of cover that we offer which could better suit your needs and that conversation should have happened.
We don’t always get everything right, but by raising this you’ve done exactly the right thing. Your feedback has been shared internally and we’re reviewing what went wrong here, as this isn’t the experience we want to deliver.
If you’d be open to giving us another chance, we’d really welcome the opportunity to have one of our team talk through the options available to you and see whether we can find something that works better for you?
Alternatively if you’d like to get in touch, you can reach us here:
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.