friendly and polite staff when ordering and also on delivery of fuel. I was told when to expect the fuel and then updated just before delivery.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Vis mer
Selskapet har svart
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Vis mer
Selskapet har svart
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktopplysninger
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannia
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Enestående
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy to order,quick delivery excellent…
Easy to order,quick delivery excellent service Thankyou
16. april 2026
Svar fra Scottish Fuels
Good afternoon -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy
Why is there a difference in pricing at…
Why is there a difference in pricing at different oil companies in my area. Difference of 20p per litre. And Certas who is my provider was 20p more compared to rivals
16. april 2026
Svar fra Scottish Fuels
Good afternoon – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Kind Regards,Certas Energy
The company has always been very good…
The company has always been very good and reliable. As I wrote in a previous review. I was just very shocked at the price of my last delivery, which I wasn’t told till after delivery, unlike all previous times. I know : circumstances etc., but I feel it was very hastily done, and hugely inflated, then the website was down for a few days…..
16. april 2026
Svar fra Scottish Fuels
Good afternoon – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Kind regards,
Certas Energy
Svar fra Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Svar fra Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Surprising pricing
It seems surprising that our price for heating oil has risen by 100% when the pump price for motor fuel has risen by around 25%, and heating oil from your own company appears to be cheaper in the Outer Isles than it is in Skye.
28. april 2026
Svar fra Scottish Fuels
Good morning – Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance.
Kind regards,
Certas Energy
The bill at £750 was massively higher…
The bill at £750 was massively higher than any account I have had from you before. A warning should have been given before you sent the oil.
24. april 2026
Svar fra Scottish Fuels
Good morning Anne
Thank you for speaking to me today with your feedback you provided with your husband. I do sincere apologies for the inconvenience this has caused.
We agreed we are not taking this further forward and your feedback is important to us. Your comments and concerns has been helpful to improve our services going forwards.
Kind regards,
Certas Energy
Excellent as usual proper professionals
23. april 2026
Svar fra Scottish Fuels
Good morning Ewen,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Great staff.
If. You had not rung me before you came to our island I would have missed the delivery, so I am extremely grateful to your thoughtful office staff.
Ian Glen, Rousay.
1. april 2026
Svar fra Scottish Fuels
We're happy to hear that our team's call ensured you received your delivery! We appreciate your feedback.
Kind Regards
Certas Energy.
Always quick and reliable
11. april 2026
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
“Order?! What order??”
I have used Scottish Fuels for a few years now and they have been first class! But recently, especially my last order, (which wasn’t logged)not so much. Through no fault of my own, I had to ring to find out where my order was, to be told “what order?!” By which time my oil had run off and it was cold and the price was increasing daily and I didn’t know how much it was going to cost me…. Disappointed ☹️
10. april 2026
Svar fra Scottish Fuels
Good Morning – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue.
Kind regards,
Certas Energy
Good service and friendly helpful staff.
23. april 2026
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Reliable service.
21. april 2026
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Svar fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Great people but lost my trust
A really great experience with them until the Iran conflict and they elevated the price immediately to a price that appeared to be taking advantage of the situation with price gouging. I found this broke my trust in them and the many years of great customer service, confidence and great people. I am now installing solar, battery and heat pumps as a direct consequence of their action.
28. januar 2026
Svar fra Scottish Fuels
Good afternoon -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy
Svar fra Scottish Fuels
We regret the lack of local contact. We appreciate your feedback and will use it to improve our services.
Kind Regards
Certas Energy.
Svar fra Scottish Fuels
We're glad our service was good. We apologize for the incorrect delivery message and will look into what happened. Thanks for your feedback.
Kind Regards
Certas Energy.
Svar fra Scottish Fuels
Thank you for your kind review. We really apprecite it,
Kind Regards
Certas Energy.
Fantastic service for the Crieff…
Fantastic service for the Crieff office, I came home, had no oil and they supplied me within two hours.
7. april 2026
Svar fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Dette er Trustpilot
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