Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Vis mer
Selskapet har svart
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Vis mer
Selskapet har svart
From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktopplysninger
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannia
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Enestående
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Been with SF for over 10 years
Been with SF for over 10 years. Mostly good service. Previously able to price match but not so in the previous requests. Reason given, a volatile market. I would have thought that a volatile market would be the perfect time to price match. Profit over service? I have a balance of £140 and the most recent statement states my DD will increase from £100 pm to £340 pm. What? Seriously considering paying the balance and going elsewhere.
17. oktober 2025
Svar fra Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
On time delivery and no problems
6. mai 2026
Svar fra Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Excellent service and quick delivery..
19. mai 2026
Svar fra Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Great phone call with intelligent staff
Great phone call with intelligent, friendly and helpful staff. Plus rapid delivery.
19. mai 2026
Svar fra Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Generally very good but my cost was…
Generally very good but my cost was double my last order. I waa told it was because of the war in Iran but surely there are stocks piles and not all oil came from the strait of Hormuz.
1. juli 2025
Svar fra Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Svar fra Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
Delivery is always punctual and drivers…
Delivery is always punctual and drivers are friendly and respectful of your property.
16. mai 2026
Svar fra Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Punctual delivery
16. mai 2026
Svar fra Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Painful price but excellent customer service
Excellent clear friendly service from the person on the telephone. Fast delivery. The price was a bit eye watering, although that was the fault of President Trump not Scottish Fuels and it was £70 cheaper than the rival quote
15. mai 2026
Svar fra Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Svar fra Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Oil Delivery
After phoning the local depot got in touch and in stead of 10 working days it was only 3 days.
1. mai 2026
Svar fra Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Always let me know when my delivery is…
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The driver is always very friendly & helpful and he just gets on with filling the tank nice & quickly, very tidy & clean job!
15. mai 2026
Svar fra Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
The World is Full of Competition
Be competitive and change the policy where the customer has 7 days after delivery to challenge the price and get a reduction.
14. mai 2026
Svar fra Scottish Fuels
Good afternoon Hugh,
Thank you for taking the time to share your feedback. We’re sorry to hear about the pricing on your recent oil order. I have tried to contact to you to discuss your feedback and I could not get in touch. If you have any further queries, please contact Customer.Relations@certasenergy.co.uk and our team will be happy to assist.
Kind regards,
Certas Energy
Svar fra Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Svar fra Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
They email in advance
They email in advance, when delivering is due plus what price per litre.
28. mai 2026
Svar fra Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
solid and reliable
28. april 2026
Svar fra Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
In view of the world oil shortage due…
In view of the world oil shortage due to global global conflicts, I was pleased to have my order despatched as quickly as it was and pleased that I now have enough kerosene for at least the rest of 2026. Thank you.
12. mai 2026
Svar fra Scottish Fuels
Good afternoon Geoffrey,
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
I only got half of my delivery and it…
I only got half of my delivery and it took 4 days to get an explanation. The lid to my tank was taken off and thrown behind my tank. I didn't get an explanation as to why that happened.
8. mai 2026
Svar fra Scottish Fuels
Good afternoon – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue.
Kind regards,
Certas Energy
Svar fra Scottish Fuels
Good afternoon Ann,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
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