My sons nurse Jaime has been an asset to our family as a whole.She has shown nothing only kindness and understanding throughout her time as our nurse and we are very lucky to have her .My son struggle... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
From my nurse Diero entered into my house he made me feel at ease he went over everything with me from storing my medication in the fridge to be able to take it on holiday and how to yous it he made... Vis mer
The service prior to taking arranging deliveries is abysmal. This is the second successive month whereby my prescription, having been approved by the NHS, has been stuck in the Sciensus system awai... Vis mer
I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable. The warmth... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Kontaktopplysninger
20 Eastbourne Terrace, Paddington, W2 6LG, London, Storbritannia
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Bra
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer service
All customer service staff are very knowledgeable and keen to help, there are no long waiting times when you ring and my query has always been answered fully.
The delivery people who deliver my medication have all been very polite and friendly and always deliver within the specified times.
Also the app is easy to navigate and gives all the information you could need.
13. oktober 2025
Svar fra Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Svar fra Sciensus
Hi Roger, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Have always delivered on time
Have always delivered on time. Constant text updates till delivery.
11. oktober 2025
Svar fra Sciensus
Hi Shehzad, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Svar fra Sciensus
Hi Geraldine, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
So far im very happy 😊
So far im very happy 😊
Thanks if contact company because not able booked day delivery can't remember dates
11. oktober 2025
Svar fra Sciensus
Hi Silvia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Very easy system to order
Very easy system to order
Friendly drivers
Always delivered when said
Good tracking system
Good collection of sharps boxes
Very good at taking to named person if not home.
4. oktober 2025
Svar fra Sciensus
Hi Rebecca, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Extremely satisfied customer
My nurse today was friendly, caring, informative and professional in her approach. I had my bloods done and it was very smooth and painless. I would not hesitation having her back again to perform my procedures.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Hi Doris, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Belfast team are absolutely fabulous
Belfast team are absolutely fabulous. Lovely nurses who always provide the best care and smiles. Have made treatment so much easier for me.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Hi Laura, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
No complaints.
I was kept informed as to when the medication would arrive, and was sent reminders leading up to the delivery date. I like that you are given a 2-hour delivery time, as it means you can plan your day accordingly. No complaints.
4. oktober 2025
Svar fra Sciensus
Hi SW, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Svar fra Sciensus
Hi Sam, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Arrived on time
4. oktober 2025
Svar fra Sciensus
Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Svar fra Sciensus
Hi Steven, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The Belfast team at Sciensus had been…
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worrying and stressful. There was never a time throughout my treatment where I had any problems. I cannot thank everyone of them enough for the care.
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Hi Bronagh, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Svar fra Sciensus
Hi Mr & Mrs Turner, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor communication with patients
My last delivery was outside of work hours, so the driver just left the package on the counter, which stayed there overnight and obviously got spoiled (biologics injenctions).
That's not the reason I'm unhappy.
They don't offer evening or weekend deliveries, so people who work can go s***w themselves. I'm always anxious about how they will get here (to my workplace), and if someone who knows they need to be refrigerated will be on site.
What's more dissapointing is that even though I asked them to make sure that this (botched) delivery is marked as unsuccessful, my app currently shows that I need a new prescription. I need to call, explain to them again what happened and hpefully get my medication. Their mistake becomes my burden.
Lastly, and this is just a feeling I get. The vans look completely normal to me, and the medication is never cold to the touch, even though they claim they use 'specialized refrigerated vans'. Once I saw inside it, as the driver retreived the package and there was no fridge. I don't know...
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear Paul, thank you for taking the time to write a review. We would like to find out more about your experience so that we can rectify the situation for you. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. We have strict delivery procedures that ensure that deliveries are not left unattended, and if deliveries are unsuccessful, we do our best to ensure that people have a timely re-delivery. We would really appreciate being able to look into this for you, thank you, Anne
Brilliant company
Hospital has recently moved my (meds) home delivery service provider to SCIENSUS. This company are fantastic! Easy to book delivery, set up meds reminders and more. Well done, SCIENSUS - you’re doing a grand job,
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sciensus
Dear patient, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Great Service
Easy ordering. Great communication. Prompt, polite delivery drivers.
29. september 2025
Svar fra Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivery person was very helpful and…
Delivery person was very helpful and always on time.
30. september 2025
Svar fra Sciensus
Hi Trevor, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The driver texts me when I am next…
The driver texts me when I am next delivery, every thing I ordered is always delivered. Excellent
29. september 2025
Svar fra Sciensus
Hi Gail, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivered on time keeped up to date on…
Delivered on time keeped up to date on when & where helpful staff.
29. september 2025
Svar fra Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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