It’s hard to review a life insurance company because you really don’t know if it’s a good company or not until you die. However, I have been a long term customer and find the company incredibly easy t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I would leave zero stars if I could. Over the last two days I’ve tried to call on four separate occasions and I’ve been left on hold for over 45 minutes. I’m trying to find out about my mother‘s death... Vis mer
Selskapet har svart
I applied to a couple life insurance companies and SBLI was the fastest and easiest to apply and process. thank you
Selskapet har svart
I am overall happy with the insurance policies I obtained with SBLI. I reported an issue with one of the policy rates presented, and SBLI quickly resolved the issue and the policy was then issued at t... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om SBLI
Skrevet av virksomheten
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Kontaktopplysninger
1 Linscott Road, 01801, Woburn, USA
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,0
Bra
2k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My agent James Donovan was excellent…
My agent James Donovan was excellent and help me every step of the way, I’m really grateful for his help. You can tell his knowledge and professionalism in every step. I’m really happy with the help he gave me.
27. november 2025
Svar fra SBLI
We're happy to hear that you had such a positive experience. We appreciate you mentioning the agent's knowledge and professionalism. Thank you for sharing your feedback; we're really grateful for it.
Very easy to open policy
I was very happy with how easy it was to open a policy with SBLI. Also, the quote was better than my previous insurance
18. november 2025
Svar fra SBLI
We're happy to hear that opening a policy with us was easy. We're also glad our quote was better than your previous insurance. Thank you for your positive feedback!
Jo.anne was very helpful.
20. november 2025
Svar fra SBLI
We appreciate you letting us know about the helpful assistance you received. Thank you for your positive feedback!
Professional service and nice to talk…
Professional service and nice to talk to real people and not bots!
I was a former customer so I knew what to expect that's why I made my decision.
18. november 2025
Svar fra SBLI
We're happy to hear that you appreciate our professional service and the human connection we provide. It's great to know your prior experience influenced your decision. Thanks for your feedback!
Unfortunately
Unfortunately, without any notification, SBLI withdrew my checking account for seven months worth of insurance payments and allowed my account to go insufficient funds. They actually owed me money so what they should’ve done was made a deposit into my account and then withdraw what they wanted instead of withdrawing First horrible experience.!
8. november 2025
Svar fra SBLI
We understand how concerning it can be to see unexpected activity on your account, and we appreciate you bringing this to our attention. Our team reviewed your case and issued a refund to resolve the matter. Your policy remains active as requested, and we’ve followed up directly to confirm the details.
If you have any additional questions, please reach out to customerservice@sbli.com.
—The SBLI Team
Svar fra SBLI
We are happy to hear that every interaction and process was effortless for you. Thank you for your positive feedback; we appreciate it.
Svar fra SBLI
We're glad you had a positive experience with our pricing and service. Thank you for your feedback; it means a lot to us.
Svar fra SBLI
We're happy to hear that you've had such a positive experience with SBLI support. Thank you for your positive feedback!
Poor Communication
I have put in a claim for my father's life insurance policies which he paid diligently for more than 60 years in one case. After a month, there is still no response from SBLI. I have also written two emails to customer service about this claim and neither email received a response. I am disappointed with the standard of communication from a company my father trusted.
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra SBLI
Hi Timothy,
We’re very sorry to hear about the loss of your father, and we understand how difficult this time must be for you and your family. We appreciate you reaching out and sharing your concerns. Our records show that the claims were processed on October 31, 2025, and the benefit checks were mailed on November 3, 2025 to the named beneficiary.
Our team is following up with you directly via email to provide clarification and ensure all questions are addressed. If you need any additional assistance, please don’t hesitate to contact us at customerservice@sbli.com.
—The SBLI Team
The company generated 3 accidental…
The company generated 3 accidental policies on me with our my knowledge.
29. oktober 2025
Svar fra SBLI
Hi Freddie,
We never want a customer to feel uncertain about their policies. Our records show multiple enrollments, and our team is already addressing your request to cancel the most recent one. You should expect a confirmation shortly.
If you need any further assistance, please reach out to customerservice@sbli.com or call 1-800-694-7254. We’ll ensure this is fully resolved to your satisfaction.
—The SBLI Team
Flustered it with no response or…
I have made multiple requests for comprehensive documentation regarding the standard life insurance policy pertaining to myself and my wife, including the accidental death coverage. However, I have not received any response to date.
29. oktober 2025
Svar fra SBLI
Hi Eric,
We understand how important it is to have clear documentation about your life insurance coverage, and we’re sorry for any frustration this situation has caused. Our team is reaching out to you directly via email to ensure you have the information you’re looking for.
If you have any additional questions, please don’t hesitate to contact us at customerservice@sbli.com or call 1-800-694-7254, and we’ll be glad to assist right away.
—The SBLI Team
SBLI has made our family feel secure…
SBLI has made our family feel secure for over two decades. Communication and interaction with SBLI over that time period has been easy and efficient.
29. oktober 2025
Svar fra SBLI
We're happy to hear that you've had such a positive experience with SBLI. It's great to know we've been able to make your family feel secure for over two decades! Thanks for sharing.
Mixed experience
Although it has been some 20 years since I last obtained a Term Life policy from SBLI, my experience this time was different. Last time obtaining a policy was easy. I am a relatively low risk customer. Based on my history the agent told me he thought I might not need any follow up medical exam. Not only did I need to do the medical exam (which was relatively painless), I had to do an extensive interview with a representative who was not the agent. The interview involved medical questions (ok) but also extensive questions about my finances. I'm not sure how this is a legitimate path of inquiry for a life insurance company. It might be worth investigating if a claim is made and there are irregularities, but to bind a policy in the first place? When I asked the interviewer why I had to answer these questions, she said she didn't know and SBLI 'just tells me what questions to ask.' Although I went through with taking out the policy to avoid restarting this process elsewhere, SBLI lost some trust with me during this process.
1. oktober 2025
Svar fra SBLI
We appreciate you sharing your experience. We regret that your recent policy application differed from your past interactions and involved extensive financial questions. We aim to make the process smoother and will review your feedback regarding the interview process to ensure it aligns with our standards. Thank you for your business.
Easy to understand what my rates and…
Easy to understand what my rates and terms will be.
29. oktober 2025
Svar fra SBLI
We're happy our service is easy to use and our rates are transparent. Thank you for your feedback.
Great Experience
Easy to work with. Quick turn around from medical visit to approval.
5. november 2025
Svar fra SBLI
We're glad you found it easy! Thank you for your positive feedback; we appreciate it greatly.
Svar fra SBLI
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback.
Svar fra SBLI
We're happy to hear that you've had such a positive experience and are a long term member with SBLI. Thanks for sharing!
The communication was very good
The communication was very good. Only a couple mis-steps causing confusion and additional home visit.
4. november 2025
Svar fra SBLI
We appreciate your feedback and are happy to hear that the communication was good overall. Thank you for your positive feedback!
Fast and easy process
28. oktober 2025
Svar fra SBLI
We're happy our service is an easy process to use. Thank you for your feedback.
Svar fra SBLI
We're happy our service is easy to use and our rates seem fair. Thank you for your feedback.
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