Five stars. Great sauna, but the real standout was the customer service. When the freight carrier caused delivery issues and delays, SaunaKits.com stayed on top of it, followed up relentlessly, and... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The team was very professional. All questions were answered and no pressure to purchase. This is our first sauna purchase and we researched vendors extensively ultimately deciding on SaunaKits. Ou... Vis mer
Matthew Adriano was fantastic to work with as I explored and honed in on the right electric sauna stove for my planned needs. Unfortunately, I have had to put the project on hold for now, but througho... Vis mer
Outstanding experience from start to finish. I spent weeks researching outdoor saunas for a mountain property at nearly 9,000 ft elevation — not a straightforward project — and John at SaunaKits w... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Kontaktopplysninger
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Outstanding customer service
In contacting Nordic Sauna I was referred to John Adams. I cannot thank him enough for the time, effort and patience he had. He was there through several choice changes and was amazing in answering all of my questions. I will not hesitate to refer everyone I know to John.
Thank you Eric!
Eric was very prompt in addressing my needs, and kindly answered any questions I had. I ended up changing my mind about which sauna I wanted, and he was able to cancel my prior order to process my new one in a matter of minutes.
The staff at Nautica is extremely…
The staff at Nautica is extremely responsive and helpful. Can’t wait for our unit to arrive!
Love it, fantastic!!
Delivery is when they said it would be, so easy to put together, (follow directions makes life easier ;-) ) . We have been using it since we got it put together, hubby had to make 1 message to fix what he hooked up backwards. I can't believe how much better I feel! Wish I had known how great an infrared sauna would improve my health!! Finnmark is the best, love, love, love it!!
5 Stars
Friendly, prompt, helpful, and provided a wonderful result.
The customer service while ordering the…
The customer service while ordering the sauna was excellent. Matthew was very responsive and a great help in getting the order put together.
Extremely helpful and patient
Extremely helpful and patient.
Very knowledgeable, I felt he really cared.
Top notch customer service!
Ordered a Sauna through Nordica Sauna and cannot be more impressed with their customer service and support through the entire process! We had some issues with the sauna delivery not being able to make it to our house due to a recent heavy snowfall but Krizza our customer support rep was top notch with their communication and ultimately resolving our delivery issues. They were also able to send a replacement part for a piece of the kit that was damaged along the way and also get us in contact with an installation professional to answer additional questions not covered in the installation kit instructions. Nordica Sauna goes above and beyond and would highly recommend ordering a sauna kit through them, they have your back!
Matthew was very helpful with my…
Matthew was very helpful with my Finnmark FD-4 order.
Well build and operating Sauna
The sauna was easy to put together as instructions were detailed and clear. The sauna works as advertised, heats up quickly and has been a great addition to our excercise room.
Great, friendly delivery
Delivery was well coordinated and confirmed ahead of time. The 2-person delivery team was very friendly and brought the palette to the bottom of my driveway without issue.
My first Sauna
Nordica Sauna made my purchase of our golden Designs full spectrum sauna extremely easy from the start, first off by being very helpful with all my questions about the many different types of units that they offer also I was looking for a certain size unit to fit into a particular area of my house, my rep Eric was very helpful and responsive in getting me all the needed information, which was very helpful for me making my purchase.
Great customer service
Great customer service - Matthew answered all of my questions (quickly and thoroughly!) and he set me up with a great sauna. No complaints.
They were very help full the manager…
They were very help full the manager John Adams was great and very helpful.
Very helpful and smooth ordering…
Very helpful and smooth ordering experience. Matthew answered all our questions kindly and thoroughly. We are excited for our new sauna!
Exceeded Expectations
After seeing great reviews online, I reached out to buy a sauna and couldn't be happier. The delivery was ahead of schedule, and the support was world-class. A huge thanks to Ez, who handled all my questions with speed and expertise. She even sent custom photo instructions for a technical adjustment I needed. Great product, even better people. Highly recommended!
Great people to deal with
Great people to deal with, ordered a Finnmark FD-3 and they reached out and asked me questions, I asked them questions. Sauna is 2 months out but that's not on their end. Hopefully it is a good sauna.
Eric and Jessica are amazing
Eric and Jessica are amazing. I feel very good about placing my order with this company. I ultimately chose Nordica because of what I read on their customer service. I had many options to buy this sauna. I am so grateful I chose Nordica!!
Easy shopping.
Krizza was an excellent communicator…
Krizza was an excellent communicator and very thorough!
Dette er Trustpilot
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