Order came fast, was exactly like described, and will make a great addition to our Autumn/Winter hiking gear!
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This coat is wonderful! It fits perfectly and so comfortable to wear. I am 5'8" and 155 lbs. I ordered a large. It nicely lined with 2 deep pockets. Wish it had an inside pocket too. It hasn't rained... Vis mer
Selskapet har svart
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Vis mer
Selskapet har svart
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Kontaktopplysninger
14726 RAMONA AVE NUM E9, 91710, CHINO, USA
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Enestående
191 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra SaphiRose
That's wonderful to hear! We're so glad you love the jacket. We hope you enjoy wearing it!
Svar fra SaphiRose
Hello Jane,
If you encounter any other issues with this product or have further questions, please feel free to contact our customer service team at info@saphirose.com.
We also want to remind you that we offer a 30-day return and exchange policy. If you'd prefer to return this item for a refund or exchange, please let us know.
We appreciate your feedback.
Size run smaller than plus size woman
Size run smaller than plus size woman. Difficulty trying to get the correct return address. Still no reply back. On line states that I should not send package back with , if any, return address on delivered package. First time trying to purchase with this business, Saphrose.com. I’m very frustrated especially if I can’t even have use of my purchase.
6. juni 2025
Svar fra SaphiRose
Dear Valued Customer,
Please accept our sincerest apologies for the unfortunate experience you've encountered with your recent purchase from SaphiRose. We are truly sorry to hear that the sizing did not meet your expectations and that you've faced difficulties obtaining the correct return address, especially during your first time shopping with us. We understand how frustrating this must be, particularly when you're unable to use your purchase as intended.
We want to assure you that our customer service team has been diligently working to assist you with this matter. In fact, we did send you the return address for our warehouse back on June 13th via email. We kindly ask if you could please take a moment to check your spam or junk folder, as it's possible that the email might have been filtered there due to a system glitch.
Upon seeing your recent comment, we recognized this potential oversight and took immediate steps to ensure you receive the necessary information. We have therefore attempted to contact you by phone and have also sent the return address to you via text message. We sincerely hope that you manage to receive these updates successfully this time.
Should you find that you still haven't received the return address, despite checking your email folders and messages, we would be truly grateful if you could kindly reach out to us once more. We are here and ready to provide any further assistance needed to resolve this for you.
Thank you ever so much for your patience, understanding, and for bringing this to our attention. We deeply appreciate you choosing SaphiRose and hope we have the opportunity to regain your trust and provide a much more satisfactory experience in the future.
Warm regards,
Just the rain poncho I wanted
After looking on several sites for a rain poncho for my river cruise in October I found the one I want on SaphiRose. It meets my expectations and needs for a roomy throw over clothes/coat while looking stylish. It comes just above the knee and I esp. like the zipper for easy on and off.....also the snaps that keep the sleeves in place.
I'm 5'5" and weigh 124 but it is plenty roomy for a bigger person.
26. mai 2025
Svar fra SaphiRose
Thank you for your feedback! We're thrilled you love our rain poncho for its style and functionality. Your insights are valuable. Enjoy your river cruise!
Svar fra SaphiRose
We are grateful for the compliments. Thanks for sticking with us!
Keeps you dry
Worked great to keep me dry while gardening in steady rain. I especially like the extra brim on the hood. Since it is unisex, it is quite large, so I roll up the sleeve slightly and use a clip together belt around my waist to fit it closer to my body
22. mai 2025
Svar fra SaphiRose
We're humbled by your feedback and appreciate your business. Your satisfaction is what motivates us, and we look forward to welcoming you back for another unforgettable experience.
Great customer service
30. april 2025
Svar fra SaphiRose
Thank you for your great review! We look forward to doing business with you again.
Great Poncho, Fast Delivery
I received my new poncho incredibly fast and just love it! I also needed to wear it immediately and found it to be just as great as it looked.
Outstanding!
27. april 2025
Svar fra SaphiRose
We genuinely value your feedback. Your satisfaction is our motivation. We look forward to welcoming you back soon!
Good communication and follow up!
Overall the company has good communication skills. There was always written follow up. When there were issues involving the raincoat, staff was able to help me resolve them to my satisfaction.
Many aspects of the raincoat showed excellent quality.
18. april 2025
Svar fra SaphiRose
Your kind words and satisfaction truly mean the world to us. Should you ever need any assistance or have further inquiries, please don't hesitate to reach out to our customer support team. We're here to ensure your continued satisfaction.
The rain poncho I ordered was a great…
The rain poncho I ordered was a great price, arrived ahead of schedule, and looks exactly as pictured. It is light-weight and folds down small for packing, but I have not needed to wear it in the rain yet. If it proves to be as waterproof as advertised, I will come back and add a fifth star.
11. april 2025
Svar fra SaphiRose
Thank you for your great review! We look forward to doing business with you again.
I ordered 7 ponchos for a family trip…
I ordered 7 ponchos for a family trip to Disneyworld. 2 of the children's ponchos arrived with no travel sacks. The customer service representative named Echo has been wonderful at working on a resolution and I am very grateful for their help and kindness.
10. mars 2025
Svar fra SaphiRose
Thank you so much for your kind words and for your support of our products and customer service. We are committed to providing our customers with the best possible service, and we are truly grateful for your patience and understanding throughout this process. Your feedback is invaluable to us, and we are delighted to hear that Echo was able to assist you effectively. Thank you once again for your support and for choosing our ponchos for your family trip to Disneyworld.
Wishing you a wonderful trip and a magical time at Disneyworld!
Great purchase!
I love the poncho and it arrived much mor quickly than I expected. Thank you!
6. mars 2025
Svar fra SaphiRose
We appreciate your gracious compliments. We value your support.
Beautiful beautiful 😍 beautiful.
Beautiful beautiful 😍 beautiful.
2. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra SaphiRose
We are grateful for the compliments. Thanks for sticking with us!
I found exactly what I was looking for!
I found exactly what I was looking for, and received it in an extremely timely manner.
3. februar 2025
Svar fra SaphiRose
We appreciate your gracious compliments. We value your support.
Poncho Convenience
I have an arthritic shoulder and putting on a coat or jacket is inconvenient and often painful. The poncho solves the problem nicely.
22. januar 2025
Svar fra SaphiRose
We genuinely value your feedback. Your satisfaction is our motivation. We look forward to welcoming you back soon!
Great product for a great price…
Bought these for landscaping maintenance. Comfortable and works well. Fast shipping. Very happy, great price and would recommend.
5. desember 2024
Svar fra SaphiRose
Thank you for your great review! We look forward to doing business with you again.
I appreciate the quick service and the…
I appreciate the quick service and the communication about delivery.
27. november 2024
Svar fra SaphiRose
We appreciate your gracious compliments. We value your support.
Love my new raincoat
Love my new raincoat. I borrowed my girlfriends and loved it so much, that I had to have one of my own.
22. oktober 2024
Great products!
29. september 2024
Won't Refund Your Money For a Return Without Multiple Outreach
I paid to return a poncho to Saphirose ~ I followed all their requirements, including sending the tracking # and confirming it was delivered to their loading dock on 5/31/24. They replied back they would refund me in three business days, and then didn't.
If I hadn't audited my credit card, I wouldn't have realized they didn't fulfill their end of the return. I had to reach out again to ask for my refund, which they finally did refund me a full two months after they received the return. No apology, just a very strangely worded email thanking me for my "cooperation." See below.
Would never do business with them again -- poncho was one size fits a XXXXL sized person. The poncho didn't breathe and it was HUGE. Couple this with the return policy where they forget your refund -- fugetaboutit.
Email from Saphirose after two months with no refund:
"Please verify your inbox for confirmation that the Returns Team has processed your refund request for returns.
Please allow a few business days for the receiving bank to deposit the funds into your account.
We appreciate your cooperation throughout this procedure and look forward to doing business with you again."
1. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra SaphiRose
Dear Customer,
We deeply apologize for the inconvenience and frustration you experienced with our return process. We understand that the delays and the lack of communication have caused you to question our commitment to customer satisfaction.
We are committed to ensuring that our customers are treated with respect and that their concerns are addressed in a timely manner. We have reviewed your return and our internal processes, and we can see where we fell short. We failed to provide you with the level of service you deserved, and for that, we sincerely apologize.
We have taken steps to improve our return processing and communication with customers. We have implemented new procedures to ensure that refunds are processed promptly and that customers are kept informed throughout the process.
We understand that your experience with us has led you to feel that you would never do business with us again. We hope that you will reconsider and give us the opportunity to serve you better in the future. We are committed to making things right and to earning back your trust.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Warm regards,
Saphirose Customer Service Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.