Samsung Repair Anmeldelser 

paid £219 to get my screen fixed, guy turned up and decided he was going to fix extra things (that didn't need fixed) and left after refusing to fix my screen and charged me £59 call out charge. scam of a company

Great communication, the repair dude was fast, polite and friendly

The Z flip 5 was in perfect condition with just the screen protector lifting where the screen bends (a common flaw with flip phones)
Took it in for the screen protector change and they said it should be carried out under warranty as the phone was under two years old.
Three hours later, we went back to collect and it was unrepaired and they said the protector had damaged the edges of the actual screen so would come under damage, so they wanted £300 to replace it.
They obviously damaged the screen whilst attempting to lift the screen protector, lifting the edges and blamed it on us.
Phone is now useless and now having to buy a new phone.

Dopo settimane dalla segnalazione dí un guasto non mi hanno ancora fissato appuntamento per effettuare là riparazione! Terribile continuano a rispondermi che hanno segnalato anche il mio reclamo, ma nulla è cambiato!!!

Entregado el teléfono en un punto de entrega de GLS para su reparación con samsung repair el 7 de enero, todo fue bien los primeros dias, llegó al servicio técnico en 2 dias (SAT a menos de 10 km de mi domicilio) y se reparó en un día. A partir de ahí, en la web samsung se indica que se había enviado el martes 13 de vuelta y no tenía ni número de seguimiento ni ninguna información (Samsung solo me indicaba que el seguimiento era el mismo que el seguimiento al servicio tecnico al llamarles por telefono). Tras varias llamadas a Samsung y a GLS, hablo con el Sat que había arreglado el teléfono y ellos me indican que efectivamente entregaron el teléfono a GLS y que a partir de ahi ellos no tienen mas info. Tras 6 días con el teléfono desaparecido y no se cuantas llamadas, me llaman de Samsung diciéndome que el teléfono se me entregará al día siguiente (Martes 20 enero). Para seguir con las sorpresas, el teléfono al día siguiente aparece como entregado en el seguimiento de Gls y no habia habido ninguna entrega, tampoco podia conocer de ninguna manera donde se supone que lo habian entregado y ni Samsung ni GLS me daban información. Tras varias llamadas a Samsung y a GLS, con la ayuda de GLS me indican que lo han marcado entregado por error y finalmente lo entregan el jueves 22 enero.

En resumidas cuentas: 15 dias para arreglar un teléfono en un servicio técnico que está a menos de 10 km de mi domicilio. Unas 15-20 llamadas entre GLS, Samsung y el SAT para encontrar un teléfono que en volver del SAT tardó 9 dias, se perdió primero y después se marcó como entregado y era mentira. Todo eso sin contar que para una entrega de un teléfono de un precio considerable, ni siquiera te llamen por teléfono para intentar concertar la entrega o se certifique que el teléfono se entrega a su dueño.

Despite 6 phone calls,a mountain of platitudes and numerous 'the repair man will contact you when he gets to your case I am still sitting 8 days later with no repairman,no washing machine for a house with 6 people in it and a n ever-growing bill for using outside washing machines. Absolute rubbish service.NEVER BUT SAMSUNG!!!

They lost my phone, when they found it, the broke the screen. It took them 6 weeks to fix the S25 phone and charged $189 under warranty.

Avoid a Samsung appliances at all costs! Appalling repair service where communication is poor and refuse to repair appliance under extended warranty. Never again!

Disgusting service from Samsung. Wanted to simply exchange TV for larger size. Delivered TV was not even taken from the box. £50 return fee, arrogant customer service staff. Never buy from this company.

The Engineer arrived, took the phone and did a great job. I had some things I was curious about and asked as he handed back my phone. He gave me the information I wanted, he knew his stuff, and then left.

Ik heb 3 Januari 2026 online een abonnement afgesloten bij Odido.
Daarbij zat een Samsung Galaxy A17
Ik heb deze aangezet zonder simkaart en heb er diverse apps opgezet.
Daarna de mobiel opnieuw opgestart maar ik kon er nooit meer in.
Voor zover ik weet heb ik geen pincode voor het toestel aangemaakt.
Ik wil op de Samsung nu een fabrieksreset doen maar dit lukt niet.
Volumeknop + en aan uit knop tegelijk lukt niet
Ik ben terug geweest naar de Odido winkel in Beverwijk maar die zeiden dat ik naar een telefoonwinkel moest gaan . Daar ben ik geweest die kwamen er ook niet uit. Phonehouse in Heemskerk geweest die konden ook niet helpen.
Bij Phonehouse werd gezegd dat als ik de mobiel naar Samsung stuur het mij wel 80 euro kost om hem naar fabrieksreset te doen.
Klopt dat ? Ik heb toch garantie ?
Wie kan mij hierbij advies geven.
Groetjes Wim

Terrible customer service. My appointment was cancelled 3 times due to non availability of parts. Not even much in the way of an apology.

Brilliant service 👏

Purchased a new, old stock, Samsung phone from an online retailer. Phone arrived in March 2025. In Oct 2025 phone had a "camera fail". I provided my purchase information to Samsung, and they approved a warranty repair. Between Oct and December no repair was completed, and the phone was returned not only unrepaired of the "camera fail", but it would no longer boot up at all. In December Samsung informed me that the phone was not covered by a warranty because the retailer that I purchased it from was not an "authorized dealer". Samsung refuses to acknowledge that they approved the warranty in Oct and accept no responsibility for the damage caused by their repair unit.

Nice and friendly nature of technician, experienced and repaired my device with in specific time frame.

Ho portato un telefono mal riparato da altri.
E' stato smontato e ripristinato in tempi brevissimi.
Per di più senza chiedere compenso.
Cortesia e professionalità non comuni

Mijn Samsung Frame TV 43" vertoonde een lijn in het beeldscherm. Op 01.12.2025 meldde ik daarvoor een repartie aan. Deze zou 3 dagen duren na ontvangst in jullie service center. Op 09.12.2025 werd de TV afgehaald. Op 10.12.2025 kreeg ik een bestek tot herstelling welke ik ONMIDDELLIJK goedkeurde. Op 12.12.2025 kreeg ik telefoon: met de vraag of ik op de offerte wilde ingaan (wat ik opnieuw bevestigde)... Op 23.12.2025 belt men mij op (en stuurt men me email) om afspraak retour herstelde TV te organiseren. Als ik terug bel naar het service center blijkt de TV toch niet hersteld. Men belooft me terug te bellen (maar doet dit niet). Intussen zijn we terug één week verder en heb ik nog steeds geen nieuws, geen TV.... We zijn nu bijna 30 dagen verder, voor een beloofde herstelling van 3 dagen. Philips TV of Miele apparaten worden echt binnen 3 dagen gerepareerd (aan huis dan nog)

The technician kept me posed as to his arrival time and arrived when he said he would. Unfortunately the repair of my camera was uneconomic but he told me that the fingertip sensor wasn't working and needed repair. I will contact you to arrange this after Christmas.

No call no show for service. Took off all day and waited never showed up. When I called them they said I was racist because I asked for someone that spoke better English as he spoke Spanish. I couldn’t understand a word.
I need to buy a new washing machine because Samsung did not honor their safety recall. They have 177 complaints with the BBB concerning this.
Will be putting in a written complaint with the attorney general as they did not fix their safety issue and I can’t use the machine. I have been cut from the plastic top. Will never purchase another Samsung product in my life. They do not stand behind their products.

I had the worse experience with Samsung repairs. They doesn't want to repair my phone just because of very little scratches on the inches. I've contacted Samsung and they said they couldn't get in touch with their engineers, and kept promised me for all day they will contact me and they never did, I should contact them six times today. Very unprofessional and very unhelpful. I've been a Samsung customer for 9 years but after this experience I will never buy a Samsung phone. I am very disappointed 😞.