Samsung Repair Anmeldelser 

I have warranty for fridge freezer of samsung. I stopped working before warranty expired. I called samsung services but they are not able to sort the repair for one month. I am without fridge freezer for one month. But this horrible company don't do anything. I would don't but samsung fridges. The company is shit in its services. I will never buy again samsung fridge due to their worse services. Shame on samsung.

No response in eight month - they follow up on email five months after I complained - what an absolute joke

We kopen in oktober 2022 een duo koelkast van 1400€. Op 2 juni doet de koelkast het plots niet meer. Na 2 weken krijgen we eindelijk respons. En een prijsbestek van 1140€. Dit zijn echte gangsterpraktijken.

Terrible scam artists made me pay for the care plus for 10 months totalling around 200 bucks and when i called to get it canceled on the exact day of billing they made up excuses saying the system was being updated and they would be able to refund after the update. But this continued for the next day too so I just stopped pursuing it and said dang it might as well use my care plus and pay the monthly 10 dollars since ive paid 200 so far over these months anyways and once u cancel its not possible to get similar coverage again. But then I get a mail weeks later saying they canceled it and ofcorse without the promised refund making the 200 dollars I paid obsolete.

I'm lost for words to describe just how terrible this experience is. I've waited over a week for a status update only to be told parts on a 2025 phone are out of stock! I'll have to wait 3 more days for parts to arrive, then more time for the repair and delivery.

I sent my A26 phone to Samsung's authorised service partner for a repair to a cracked screen a more than week ago.
At first, I could see some progress on the tracker app, but then I received a message saying their authorised service partner needs to speak with me before they can progress with the repair. Apparently, they have sent me an email, but I haven't received one. I called their number, several times, but there's no response. I left voice messages, but haven't had a call back. In the meantime, I have no phone.

04/06/26 update: It gets worse. Yesterday I was contacted by Samsung's service partner MTR and had to pay £85.94 for what I thought was the cost of the repair. It turns out this might just the inspection fee, who knows? I may be getting the full bill later. Samsung don't know, I certainly don't know, MTR are still ignoring me. The MTR invoice just shows a meaningless reference number, no details. So, I now have to wait for parts to arrive, but surely a Samsung-appointed service partner should have parts for a phone which is only 8 months old?

I should have just binned my Samsung and bought a Motorola Edge 60 to replace it, it would work out cheaper and be a better phone.

A very good service, very pleased and such a 29nice personality. very helpful.

Easy to deal with from start to finish. Quick and easy to book, on time, repair took 45 mins from start to finish and device looks as good as new. Retained water tightness seal and official Samsung parts used. Breathed a new lease of life into my 2 year old S24. No effect on warranty and flawless service.

Good pre-appointment communication, friendly engineer, excellent service

S9 Tablet screen wasn't working, so called Likewize as approved repair company. They turned up and said it was water damage, they couldn't fix it and charged me 59 quid for a call out. I wanted to go through the official channels for a competent repair, but tbh if I'd have gone literally anywhere else they would have made a diagnosis and then repaired it. Essentially, unless you are skilled enough to make the correct diagnosis it's going to cost you

Great thank you service was very good

Service was amazing, from booking online to day of repair

Happy with the service

Mijn ervaring met het Samsung Service Center heeft mijn vertrouwen in de garantievoorwaarden ernstig geschaad. Zodra je een defect meldt, lijkt er gezocht te worden naar alternatieve oorzaken om een garantieclaim af te wijzen. In mijn geval werd gewezen op een minimale beschadiging aan een ander deel van het toestel, terwijl het defect overduidelijk betrekking heeft op het vouwscherm en is ontstaan door normaal gebruik: het open- en dichtvouwen van de telefoon.

Dit is inmiddels de tweede Samsung-vouwtelefoon waarbij na ongeveer anderhalf jaar het scherm defect raakt. Voor mij voelt dat niet als toeval, maar als een structureel probleem met de duurzaamheid van deze toestellen.

Om zeker te zijn van mijn zaak heb ik een second opinion laten uitvoeren. Daaruit bleek dat de zeer kleine, niet-noemenswaardige beschadiging geen verband houdt met het schermdefect. Ook werd mij duidelijk gemaakt dat meerdere gebruikers vergelijkbare ervaringen hebben met afgewezen garantieclaims bij vouwtoestellen.

Daardoor voel ik mij als klant niet serieus genomen en ben ik erg teleurgesteld in de manier waarop mijn klacht is behandeld door het Samsung Service Center in Amsterdam. Ik vind het zorgwekkend dat Samsung Nederland deze werkwijze toestaat.

Mijn advies aan anderen: denk goed na voordat je een Samsung-vouwtelefoon aanschaft. Na twee identieke ervaringen is mijn vertrouwen verdwenen. Voor mij is dit reden om over te stappen naar een ander merk. Ik ga nu de Oppo Find N6 proberen, mede omdat uit reviews blijkt dat daar klantvriendelijker met garantieclaims wordt omgegaan.

Do not buy a Samsung product!!!
I have made 8 phone calls and been cut off twice to get my cleaner repaired under 5 year warranty. It has been collected twice by DPD taken for repair returned without being repaired twice. I'm now waiting for a call to start the process all over again. The most ridiculous system ever invented. However Samsung are very sorry. Ha ha.

Verschrikelijk wat schandalig zeg voor zo een merknaam een onverstaanbare rimboe surinaamse of antiliaanse achter de telefoon te zetten en vervolgens ook nog eens ophangt, hoe kanje slecht nederlands sprekend achter de telefoon van samsung geplaatst worden. Verschrikelijk gewoon ik ga hierna over naar apple iphone ben er klaarmee.

Not the cheapest, but such a great service. They come to your house, do the job using all the right equipment, fully test everything and give you your phone back fully sorted in a matter of minutes. Would highly recommend, fully guaranteed.

If you want the job done properly, pay a little more than the stall in the market and have it done properly!

Very quick she even came 20 mins before the timeslot and completed the repair in 45 mins

Excellent and timely service by polite and very professional and knowledgeable technician. My Samsung S23 Ultra phone was repaired within 45 minutes by having the charging report replaced. Phone works like new now.

Samsung never buy there products again twice had an issue with z flip 7 twice the screen went off 1st time had 4 days and got replaced second time have had 7 months same thing screen went off and saying customer must have dropped definitely not they will try everything not to honour there 24 month warranty and always blame the customer I have always bought samsumg products and never had a problem and never claimed on there 24 month warranty and bow twice in a year with a mobile phone z flip 7 same issue fold line and screen flicker common fault and they won't fix absolute garbage service from samsung

Soundbar HW-T420/ZF Ritardo audio bluettoth. La soundbar riproduce con circa 5 secondi di ritardo l'audio bluetooth, da qualsiasi sorgente. Risultato: impossibile seguire contenuti video. Contattato l'assistenza: risulta non esistere aggiornamento firmware. Richiedono pagamento per l'assistenza a domicilio del tecnico. Ridicoli fino a qui. La follia arriva quando si scopre che non esiste nemmeno l'ingresso analogico con jack 3.5 che consenta di tamponare.