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SAMSUNG GALAXY S9
DO NOT BUY !!!!
CUSTOMER SERVICE FROM SAMSUNG IS HORRIFIC IF YOU DO NOT FALL INTO THEIR LITTLE BOX TO HELP!!!

Last year I called to complain that the phone (unbeknownst to me) dialed a second phone number and the the phone conversation that I was having was recorded on the voice mail of a new friend. The phone conversation I was having with my Husband was personal and my new friend gladly played back my personal conversation back for me to listen to. I contacted Samsung and long story short I was told that their was steps to go through to take the phone back to it's original settings...to trouble shoot.... I had taken the phone out of it's protective case and it slipped from my hand cracking the screen... (so much for their wonderful new technology with Gorilla glass) I went to look at repairing the S9 .... an S9 not a S10 or S20 and I am being quoted $330 to almost $500 to repair just the front screen... the screen now goes white and flashes multiple times throughout my day...

I contacted Samsung multiple ways today.... to being ignored on the help chat and Adrianne disconnects me... then I decide to call in and almost 1hr latter being shuffled from department to department to department I finally get a manager in the cell division Genavive and because there is physical damage to the phone I don't fall into their neat little box to assist any longer doesn't matter that my original complaint is documented on their system ... I have never owned anything but a Samsung cell phone since they came out. because I don't fall into neat box for them to help me now I either pay $350 to $400 to fix the screen as they are not offering to help and find out that the damn phone was a dud from get go... doesn't matter that I am a extremely long time LOYAL Samsung user... Samsung does not care about the individual customers that got them to the huge company that they are now... Well my Boys (3) get their wish as I will be now purchasing a IPHONE!! and no longer a Samsung Galaxy future customer.... at this rate Samsung you will eventually loose your client base because if they don't fall into a neat box you don't help!! Samsung will loose their client base one by one. I will be one!! You have already lost my middle Son and my youngest as they moved to I PHONE 2 years ago.... now I am beginning to see why. Good thing I found this out before I had to replace my 4 family TV's !!!

GOOD BYE SAMSUNG!!!!!!!

Although I have several Samsung products and in general have been satisfied. My experience with dealing with Samsung Canada's call center has left me frustrated and has been a complete waste of my time! The agents read scripts. Its as if you are speaking to a robot. A simple question as please provide me with the recommended service centers in my area. I wanted a choice as the first one they recommended has given me the run around for 3 months and my refrigerator is still not repaired. I was transferred to Victor from Executive service and he was horrible. When asked to be transferred to his superior, he told he was the manager and proceeded with ending my call. The rating I would give is not 1 for bad. It's minus 10 for HORRIBLE. Stay away - not due to their products but the horrible service you receive when you end up calling Samsung Canada and dealing with one of their reps.

samsung vit sur sa réputation lisez les avis avant d’acheter
J'ai acheté le 31 juillet 2019 une smart tv UENU7026KXXC chez but 2 jours après la télécommande HS 15 après le son se coupe , il faut changer de chaîne pour le retrouver , puis se coupe il faut débrancher le courant et cela reviens on est le 4 janvier 2020 soit 6 mois après achat et j'attend la pièce pour me dépanner .
avant d’acheter samsoung regarder les avis car c'est récurant sur leur téléviseur comment une marque peut elle laisser de tel défaut sur leurs tv, j'ai remis mon ancienne tv lg 4K sans smart tv qui marche trés bien sans jamais aucun problème depuis 5 ans et je viens d'achetter une autre lg pour la chambre

Bought a new phone online which qualified for free ear buds ( but try claiming them) after trying to claim I spent 90 minutes on the phone to their so called "CUSTOMER SERVICE" Only to be told to go to the website I was having trouble claiming from. After eventually going around in circles I eventually managed to submit my claim, with all the attachments required, only some days later to be asked to send a copy of my receipt. As it was bought online directly from SAMSUNG I resubmitted my order documents they sent with the phone which included the order number. Days past and another email asking for proof of purchase. After submitting the same document numerous times I've come to the conclusion that this is a con. They are trying everything they can to throw obstacles in the way of fulfilling their promises and have ruined my experience with this company. I will not be purchasing any SAMSUNG products in the future.

Every experience has been miserable and demoralizing. They don't keep any specs on the products that they sell in Canada, despite being Canadian. For example, do you want to know the maximum amount of RAM your laptop can take? Too bad. The model isn't listed on any website, and the people on the other end of the phone or who email you back don't know. I actually had a guy google it while he was on the phone with me, and I had to point out to him that opening up the machine and doing a cursory look at the components would show that no, the first google result of the US model that you pulled up is not the same. Most recently, same laptop, had an issue with the BIOS. Was trying to get a bit of information to do some troubleshooting. Apparently my issue was trying to install Windows on my laptop. I mean, it hasn't had Windows on it in over two years, and I never mentioned Windows or Microsoft in my detailed 200+ word email that described the steps I had already taken to solve the problem, but hey, now I know that if I need any help on installing Windows, I can drive three and a half hours to the only licensed Samsung repair shop in my province. A place that doesn't answer the phone, so I don't even know if they could help. Ended up being a lesser drain of my time and money to just order a new motherboard. God these people are awful. If they held the cure to my child's cancer, I would rather make funeral arrangements than deal with them.

I bought an s7 nice phone went to sell it to get money to upgrade to an s8 only to be told the phone had screen burn a fault well know to samsung as I was assured how come they have not sorted this fault out and why so expensive knowing thier is a fault and customers lose money on them not an incentive to purchase another samsung phone