Samlocksmithmiltonkeynes Anmeldelser 

Be careful guys had a guy come out today. I was told on the phone 89 to change the lock, when the guy finished he demanded 145 I said no. I also asked for a bolt as well when I called but the guy that did the work said he didn’t have one!!!!!!!!!! Seems dodgy. He slipped up also as he forgot to give me my keys he then handed me 5. I have a feeling not all of them were ment for me. When you call the mobile number of the locksmith it says number not recognised. Also if you look on the website the numbers quickly change from one number to the next. Do not trust. I’m going to be getting my locks changed and see if the bank will return the funds. Scam.

We used their Biggleswade branch.
We needed a replacement security lock to satisfy our new house insurance company. We remembered a company in nearby Biggleswade and thought we had found them online showing as Locksmith Biggleswade. We contacted them and asked if they could do the job and they came the next day. We found out afterwards that they were actually called Sam’s Locks with a ‘distribution centre’ in Biggleswade but with a Letchworth postcode.
They offered ‘no callout charge’ and we did not ask for emergency services.
The operator came in a private car and carried out an efficient job. First of all he told us the labour would be £89 but we omitted to ask the price for the actual lock and its three keys and just said ok go ahead.
We said we needed two additional keys and the operator offered to get them then and he charged £39 for the trip but did not tell us that charge in advance. He also charged £36 to actually cut the two keys which was excessive, the typical cost being £5-7 each if you take the master key to a key cutting shop. What was a surprise was the cost of the lock was charged at £275. The typical price of that ERA lock is £65 with its 3 keys. We had said ‘go ahead’ with the job without knowing what they would charge for the lock and that was our bad mistake.

The operator asked us to pay the bill immediately as he had a card machine. He said we would get a receipt and a guarantee by email. Our complaints are:
1. The excessive mark up on the lock cost. We would have considered say 15% on the high street price as an acceptable mark up but not 423% times the typical price.
2. The operator did not tell us fetching the keys would cost £39 and cutting was £18 each. This meant that the cost of the two additional keys was £75. We would not have accepted this price and would have bought them ourselves later. He should have told us.
3. Cutting two keys at £18 each is more than 100% mark up.
4. The Invoice which arrived by email had no company address but was headed National Lockmsith Ltd (note the incorrect spelling …. is this deliberate?) and we note that, with the spelling corrected, it is a London based company with overdue accounts. It did not mention Sam’s Locks.
This does make us wonder about the company setup.
6. Lastly we have not received any emailed guarantee as stated by the operator.

We would not use this company again although if you check exactly what the bill will be and you get a proper guarantee then it might be ok. The work was satisfactory.

I would like to bring to your attention regards a incident with this rogue unprofessional buineses,they say they come in to repair,but break your locks to further up the bill,they advertise as "no callout"but more than make the money on a higher price claiming that needed a parts which they destroyed,I was left without a lock on my front door,when confronted the engineer regards the price,he then left very quickly,he stated he was only the worker,but he was the one I spoke to to arrange the appointment and failed to speak to me and went along to my family stating they requested parts be replaced, thanks for the cams these days everything is on video evidence if he wishes to pursue this any further,so far no contact has been made,i have logged this incident with the local police st too,please be very careful vigilant off this company,Its like something like on BBC Watch Dog.