Saltpoolstore Anmeldelser 

Cell failed while on vacation and came back to green pool. First temp sensor and now salt production. They want to blain my board and don’t want to deal with the warrenty. They are a scam I am claim financial as well what a mess. They must post fake reviews on their own site

I wish I could give them a negative star review but unfortunately they are awarded with one star. They have a good scam going for salt water pool owners. They scammed me out of $399 when they shipped me an incompatible salt cell and they refused to refund me my money. Their refund policy shows a refund to Credit Card, but when I asked for a refund instead of a store credit, they showed me a different refund policy which is only for a store credit. A store credit to a company that only sells salt cells, most of which are not compatible with anyone's equipment (as I've learned well after the fact) does me no good, so they basically got $399 out of me for absolutely nothing.

Ordered a salt cell they sent me a defective one. Made me pay to send it back. They provided the wrong address. Made me pay to ship it to the correct address. The received it found it was faulty and will only give me a store credit and not covering my shipping costs. I want a full refund and never to do business with this company again!

Scam company sent me a damaged item, lied and said I didn’t purchase insurance which was not an option through the PayPal check out. I double verified I paid with my money $15 to ship back then after two weeks of not receiving money they refund me $174 for a $249 item, this is a scam artist company selling junk products. Look at all the negative reviews. I will be calling the Better Business Bureau and filing claims.

I think they may be getting ready to go out of business because the company has changed. I bought out salt cell in 2022 and it stopped working in 2023. Under the 5 year warranty, I was able to return it and get a replacement with no problem. Unfortunately that one started leaking in 2023 and it has been a nightmare. They gave me a bad address for the return and refused the return. I sent it again and this time they have my device - but are not processing a replacement or refund! Now they have my money and my device! I'll keep fighting them though.

Yea me too, should have read the reviews, these people suck, they lie, their customer service is terrible, They made me ship the return product back to a wrong address, which they gave me, then I had to pay again to send it to another address, then they deducted $108 from the return credit. The product went bad under warranty and I was sent an empty envelop, claiming to have the repair parts in it, which they never made good.

Should have read reviews first. Purchased pool pilot cell PC-1 two weeks after I received it it started leaking. Yes under warranty but you pay for shipping $50 dollars and jump through a lot of hoops.pictures,written statement,waiting for approval,ect. Then I received the second cell and it leaked on start up. Great get to do it all over again on this one I could not get any response so I gave up. Also because of the leaks around the cells terminal it corroded the terminals inside the plug I had to buy a new cord at $80. Now I have around $400 into this mess and that’s the same price as a original oem cell. Next step report to BBB. Do not purchase anything from this company or you will loose.

Should have read the reviews! Ordered Platinum salt cell T-15 June 2024. Never worked and company doesn’t respond. Do your self a favor and don’t get sucked in by the attractive warranty. Complete scam. Buy from somewhere else so this fraud goes away

Exact same issue as everyone else. Product worked for about a year. The 5 year warranty is a complete scam - it will cost you more to have it replaced under warranty than it would cost to just buy a new one. Their response is below:
Limited Warranty

This generic cell carries the following Limited 5 year pro rata warranty should fault occur due to faulty manufacture or materials, under normal use and service.

For residential use, Platinum Edition Salt Cells warrants the original purchaser that the equipment shall be free of manufacturer defects at the time of sale and upon examination, shall provide replacement parts or repair in accordance with the following schedule.

First Year. Replacement cell supplied from our facility at no cost. Platinum Edition Salt Cells reserves the right to determine whether or not a cell will be replaced with a new or refurbished cell or repaired.

Second Year. Replacement cell supplied from our facility at 30% of MSRP

Third Year. Replacement cell supplied from our facility at 50% of the MSRP

Fourth Year. Replacement cell supplied from our facility at 70% of the MSRP

Fifth Year. Replacement cell supplied from our facility at 70% of the MSRP

1.8

For commercial use in any “regulated pool”, all parts are warranted against defect for a period of one year, without pro-ration.

1.9 The warranty may be void if the following occurs:

• Damage to the unit beyond Platinum Edition Salt Cells control.

• If correct pool chemistry is not maintained.

• The cell is not cleaned regularly or cleaned by any other method other than by the method recommended by the manufacturer. Damage due to improper service.

This warranty is applicable to workmanship and materials only and Platinum Edition Salt Cells, its agents, employees, and affiliates expressly disclaim responsibility for loss, damage, or injuries to persons or property arising from warranty failure, or installation of equipment.

1. In no event shall Platinum Edition Salt Cells be responsible for any consequential, special or incidental damages of any nature whatsoever, including, but not limited to, personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements, and other additional expenses, even if the seller had been advised of the possibility of such damages.

Warranty claims must be initiated in a timely manner.

it is calculated off the manufacturers retail price which is the price that is crossed off on the product page as its a manufacturers warranty..
It is not calculated off the sale price ..

Should have read their reviews before purchasing a replacement salt cell. The cell stopped working after 12 months and submitted a warranty claim. They sent email asking for pictures and then said that it must be sent in for testing since it was more than a year old. Paid to ship the cell using their instructions and they refused the package so it was returned by UPS. They did not respond to further emails

They do not honor the 5 year warranty. Bait and switch. Sell the Cell for $360 but pro-rate at a much higher "retail" value 0f $890 so it is cheaper to buy another Cell than using the warranty. Do not use this company.

Misguided information.
Return policies of 20% for product sold with misrepresentation.
Seller is unprofessional, rude and has major attitude problems.
0% customer grievance and complaint handling policy.

I wish there was a negative star rating. They would definitely get 5 NEGATIVE reviews! We purchased a replacement Hayward salt cell less than a year ago and it has already gone bad. I contacted the company and they told me it was covered under warranty. They asked me to send the cell back and provide tracking information but they NEVER sent a replacement cell. Do yourself a favor and purchase from a reputable company. They have an F rating on the BBB for a reason!

THIS COMPANY IS A SCAM! They told me it was a direct fit, but it does not work at all. I showed them videos of it not working and they told me to send back at my expense. I sent it back and they refused the shipment! Now they are no longer answering my emails and the phone number just disconnects without every connecting!

Do not buy anything from this scam company. Cannot believe I didn't do my homework. Same exact experience as every other review on this and every other website. Nobody to blame but myself.

Ordered 2 items. Never got 1 and 2nd was damaged. They wouldn’t refund me unless I paid to send back. Shipping back was $400. Refund would have been $369. They wanted me to send to Australia. Refused to discuss anything or refund me for the item they never even sent me. Scammers.

If you had a zero i would select it. I entered a Chat with their website:
1. I asked for their Customer Service phone number: the number they gave me (888-874-2120)was bad.
2.I asked where the PLATINUM EDITION COMPATIBLE SALT CELL FOR HAYWARD® T-CELL-15® | 40,000 GALLONS | 5-YEAR WARRANTY, was made. Crickets.
3. Read the other reviews; look at the lack of customer satisfaction.
4. Google Salt Pool Store, Knoxville, TN.

The 'warranty' is a scam. First of all the cell stopped working after less than two years, and after jumping through many hoops the warranty replacement was advertised 30% of the 'original price' ($890) which was nearly triple the actual price ($359). The way the warranty is set up, it would actually cost more to buy a warranty replacement after two years than to buy a new one. They don't seem to last more than two years even with careful maintenance and the warranty is near worthless. Won't buy from them ever again...

Stay away and order OEM. The products and "service" are deceptive. Ordered a salt cell generator, which leaked from the side = defective. I contacted them within a week, and they did not offer a refund for the defective unit. Their published return policy allows refunds in 30 days for defective. They sent a 2nd unit which was the incorrect model. That runs on a different AMP, which impacted the control board = damage to my pool equipment. The manager said 3x that he would request the refund exception in my case; maybe because the 2nd time affected my equipment (i.e. their negligence). I spent $50 in return shipping fees and they kept $120 for restocking fees. So, I am out $170 for trying to order a working product from Salt Pool Store. This is a dishonest business practice.