Saltpoolstore Anmeldelser 

SALT POOL STORE --- IS A SCAM Ordered a salt cell, stopped working in less than 1 year. Filled out the warranty claim (5yr warranty when purchased).....NO RESPONSE. Emailed asking for a status .....NO RESPONSE Called....THEY PUT YOU ON HOLD THEN HANG UP Tried their "Chat" .....CHAT IS A SCAM, THIS PLACE SHOULD BE INVESTIGATED AND SHUT DOWN !!!!

Bought salt cell in 11/23 - Lasted till 7/24. I contacted seller for warranty, and they quickly sent me an email with instructions on how to ship back, at my cost, at which point cell would be tested to see if it could be repaired or needed replacement.
Shipped cell back to them via UPS - I took the cell to local Pool supply store prior to returning and they tested and confirmed it had gone bad. Cell was received by SaltPoolStore on 12/16/24. I have since contacted them multiple times via email and phone with no response or reply.
How do we allow companies like this, from a foreign address, to operate within the United States. Hundreds if not thousands of reviews where everyone has been scammed out of their money. This is not a "one off" thing, it is intentional and flagrant and has been ongoing for some time.
Where is our Justice Department? Where is our Commerce Department?

Everything you've read about them is 100% true. They go beyond not honoring warranty items...they do not even respond. They simply do not care and their entire business model is based on bait and switch. An abhorrent company. Run like they have the plague!

FRAUD!! They make faulty cells and wont fix them. they tell you to send them in and they'll send out a new one but they'll ignore you and continue selling bad cells and never handle the claim. Its a full on scam with multiple fake US addresses and they operate from outside the country to avoid criminal prosecution. DO NOT BUY!!! REPORT THEM TO SHOPIFY AND ALL OTHER PAYMENT OPTIONS LISTED ON THEIR SITE.

Salt cell was leaking in multiple spots after4 months. I returned for replacement. They received old cell and then sent a FedEx shipping notification that a label was created but have never received replacement salt cell. No one answers phone or emails. Lost $370 as it’s been 5 months now and no reply

Do not buy from this company unless you like throwing your money away. I ordered a salt pool cell, which arrived cracked and spewing water everywhere. After several emails, they finally said to return it, and I did. They printed a shipping label on Fedex but never shipped the product- 5 months later, I am still trying to get my money refunded. Just to let you know, they do not answer the phone.

I purchased a platinum salt cell which seemed like a good option. The cell lasted a little over a year. I filed a warranty claim and they responded so I sent in the salt cell as directed. Now, I can't get them to respond and it's been almost 3 weeks. No email and it appears the phone has been disconnected. Stay away!!!!

In May 2023 I bought a Platinum Edition Replacement Salt Cell for Hayward T-CELL-15 | 40,000 Gallons | 5-Year Warranty. It stopped working in less than one year. I contacted Saltpoolstore and was told to file a warranty request on-line. I did this well over a month ago. I got an email saying they recd it, since I have heard nothing. I have emailed, chatted, called. Nothing! They DO NOT honor warranties and do not respond. I am out $400, and will be taking legal action, even if it costs me $400!

Don’t buy anything! Warranty & return is fraud. T-Cells are fake! Six months in with NO request daily!

What went wrong?? I have had practically the same experience with this company that many others have had. Just read all the other reviews. This is absolutely the worst company to honor their warranty and for customer service. Bought the Platinum cell in June 2023. It lasted til early Nov 2024. Started showing "Hot" on the display board for the water temperature. I contacted the company and was told they would do 1 of 2 things. Either replace the cell or send a new temp sensor that I could replace myself. They sent instructions along with pics of replacing so I thought maybe that would be the easiest way to go. New sensor arrived in a week and I installed it. It did nothing to fix the problem so I contacted them about the procedure for returning the cell for warranty replacement. They just stopped corresponding and when called I either got a busy signal? or the called was auto answered and then was disconnected. This week after finally getting in touch with them they sent an email stating that I should send the cell back to them in Traverse City, MI at my expense of course. They would then evaluate the cell and let me know what they will do. They suggested I go to my local pool store and BUY a piece of pipe to put in place of the cell so that I can still operate the pump without the cell in place and to add chlorine manually to keep the pool chemicals correct. I told them I will not send the cell back until they have sent a replacement to install. Waiting to hear back, which I don't think they will respond. I would have given them ZERO stars if possible.

Salt cell stopped working after 2 months. Once you send back the unit for replacement under warranty they do not longer contact you.
This company is a scam. Do not buy from them!!

OMG!!!!! I should have read the reviews. Ordered a salt cell and installed it. It has a cracked housing. Spoke to Crystal, she said to send an email with photos. NO RESPONSE! Now when I call they hang up on me. Who are these people?

Scam ,Scam, Scam .This company should not be doing business in this country nor anywhere else.They sold me a platinum tcell from AU that does not work with the Hayward system at all but they state on their website it is compatible. They will not provide credit back for the return. BUYER BEWARE and do not buy from this scammer online store!

Purchased salt cell for $359 with 5 year warranty. It failed in two years. Company instructed me to send cell back at my expense. $24.00 for shipping. They then advised me I would have to pay $445.00 for a warranty replacement. When I complained they said they base the warranty on what they call the regular price of $900.00 plus price. The same new cell is still on their website for $359.00. The warranty is a scam and is false advertising. I have filed a complaint here in California and looking to file one in their city. These guys are crooks and scammers. I'm out my cell and my shipping fee.

Salt Pool Store is a joke. Paid $359 for a new salt cell with a 5 year warranty. It failed after 13 months. When I finally got in touch with them, I was told to ship the cell back to them and it would be inspected and I would be notified with the status...I had to pay $46 to ship it back to them. After 2 weeks, I had still not heard anything from them so I reached out again. About 5 days later I was notified that that my prorated warranty would allow me to get another salt cell for $267. That was a savings of $46 compared to the cost of a new salt cell. Keep in mind this is with a salt cell that was 13 months old and had a 60 month warranty. STAY AWAY FROM THIS SCAM.

They sell products with 5 year warranty but actually is 1 year and you have to shipping that could cost $40 or more, the rest remaining is pro rated up to 70%

Chlorinator failed in six months. Seller sent a heat sensor part for me to wire in instead of a replacement. Part and repair did not resolve the problems. Had examined by professional poolshop. Product had melted internally and was non rerepairable. All documented with photos. Seller insists I pay to ship failed part and then they will decide on replacement. Meanwhile I have not pool filtration. The seller has literally hundreds of complaints with BBB where they do not send replacements and other issues.
Seller 'customer service' is useless and snide. Seller only uses shipping fronts in US, uses multiple addresses, not any are real seller locations. Salt Pool Store is successor to closed Compu Pool in Austrailia, also selling defective pool chlorinators since at least 2010.
The product is crap and the company is worse. FRAUDSTERS!

I had the same experience! Complete scam. They show on their website an MSRP (sometimes 2X )compared to their selling price. The MSRP is bogus. But they use that price to prorate your cost for warranty claim. For me to get a replacement cell under warranty, they wanted to charge me more than their online selling price. Their reasoning is that the warranty fine print says prorate of the MSRP not selling price.

dishonest business practices - no refunds

We ordered a replacement cell for our RJ-45 Circupool unit after talking to them and being assured it would fit our unit. After arrival it was obvious it would not fit. Immediately returned the unit and ask for a refund. They have denied the refund and given us store credit AND DO NOT CARRY A CELL FOR OUR UNIT. They have a Satisfaction Guarantee on refunds which they do not honor. BUYER BEWARE Order # SPS83689

As stated by many others here, the warranty on their salt cells is essentially a sham. They claim to have a 5 year pro-rated warranty, which on the surface, seems pretty good. However, if your salt cell fails within this 5 year period (and it will), god help you. First, you have to fork out your own money to send the faulty cell back to them. After that, the silence and eventual run-around starts. Once you finally get them to respond, you find out that the pro-rated discount on a replacement cell is a percentage of the inflated "retail" price of the cell. So I paid $359 for a new salt cell that they claim has a retail price of $899. Once I finally got my warranty replacement invoice for a cell that failed at the 3 year mark, they want me to pay $623 for it. So getting a replacement cell on a pro-rated warranty is almost twice the price of just buying a new one. Do not give these people your business, they are scam artists at best.