Thanks to all at Salbini and especially Antonio in helping us out with parts that were required for our Irinox blast freezer. The entire process was seemless and quick. This has been our second time a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After (literally) a couple of years of trying to find a replacement for my quite particular gas cooktop it seemed that purchasing it internationally was my only option. Such transactions are often... Vis mer
Filippo is the person you definitely can trust with. I ordered Gaggenau appliances with 7 months waiting period, it came to Melbourne on time. Then I knew I made the right decision. 2 days ago my in... Vis mer
Selskapet har svart
I’m absolutely thrilled with their fast reply services and amazing customer services. I ordered 4 Bosch appliances packaged very well in thick plywood box. Arrived with tracking by DHL within one week... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Møbelbutikk
- også i
- Baderomsforhandlere
- Hvitevareforretning
- Kjøkkenforhandler
- Lampeforretning
- Marmorleverandør
Skrevet av virksomheten
European luxury design products all over the world. Salbini is a trusted name. We are experts in the evolution of aesthetics, design and production in what can be a complex and confusing industry. After 12 years of success of the Fesal company, in 2018 the new Salbini Brand was born. This renaming is the confirmation of the personal identity we are able to convey in all our services, focusing mainly on the export of Made in Italy luxury products. The confidence gained in the market allowed us, in 2020, to carry out an additional rebranding, to underline the continuous growth and above all the selection of the best European luxury brands. We are the same – but more, with a broader range of products. And always with our trademark personal service. At Salbini, we offer a wide variety of services for individuals and industry operators, from one-off purchases to tailoring interiors for large projects. Our online shopping process is simple and intuitive; Our commercial staff is able to satisfy any need through personalized quotations; Shipping and delivery are fast and secure all over the world; Our customer service is active at any time of the day or night, by phone or by online chat.
Salbini Details
Skrevet av virksomheten
Kontaktopplysninger
Vicoletto Pepi 5, 84016, Pagani, Italia
- +39 081 19309638
- info@salbini.com
- salbini.com
4,9
Enestående
454 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service, great staff
Really helpful staff who provide prompt service to queries. Wonderful follow up too. Products are great (we purchased a under mount sink and tap) , would highly recommend.
16. januar 2018
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Dear Naomi, thank you for your feedback.
We're happy you had a good experience.
Visit our new website www.salbini.com
The essence of excellent customer service
Excellent price, excellent product, excellent service, incredible packing and simply one of the gems of a company that makes you think why can't they all be this ruddy good. :)
Thank you very much, your service has been truly outstanding.
10. januar 2018
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Thanks for the awesome feedback.
It's a pleasure to read you appreciated our service.
Happy Customer
I was happy with my experience with fesal and very happy with my new Gaggenau ovens. Thanks to Filippo and the staff. Tracie
21. desember 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Hi Tracie,
Thanks for lovely comments.
Enjoy your beautiful ovens!
Excellent and fast service
Excellent and fast service . Never had that online experience before . I got food warmer and coffee machine. Haven’t used the products yet cos my house under construction but very happy with their service specially Filippo .
19. desember 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Hi Amit,
Thanks for the great feedback.
Enjoy your new products.
Trustable and competitive
Competitive pricing and great communications, they reply to emails within 24 hours. My items were delayed around 4 weeks from the quotation, but arrived safely, 40% cheaper than local greedy retailers and packed in a wooden carton. Great service.
19. desember 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Thank you for the feedback.
We apologize for the small delay.
Elica cooker hood
I ordered an elica cooker hood that was shipped from Italy. Their communication right thru the process was excellent, the way it was packaged was better than excellent. This is a real 5* company.
One small item I am still awaiting an invoice for the product.
12. desember 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Hi Harry,
Thanks for the feedback.
We have sent through another copy of the invoice for you.
Excellent communication
Excellent communication, prompt delivery, highly recommended
7. desember 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Thanks Helen,
Really appreciate the lovely comments.
Come back anytime.
Initially the product was unavailable …
Initially the product was unavailable to ship as expected, but the company kept me informed so that I was not left in the dark. I always knew what was going on and when to expect my shipment. Thank you.
4. desember 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Thanks for your feedback Laurent.
We hope to see you again in the future.
Good communication!
Good communication!! Good service!!
1. desember 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Thanks Anita,
We are glad that you enjoyed your Fesal experience.
Hopefully see you back soon.
Very happy with Fesal
Very happy with Fesal services , communication was good & shipment arrived in crate within specified time. Would use them again & recommend to others. Many thanks Yook
24. november 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Hi Yook,
Thanks for your positive response. We are so glad you enjoyed our service.
Come back anytime!
Svar fra Salbini
Thanks Joe! We appreciate the feedback
great products and fantastic service
great products and fantastic service - would recommend to anyone
15. november 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Hi Kim!
Thanks for your kind words.
Look forward to helping you in the future.
Perfect
Perfect, great extractor good price, packed exceptionally well
5. november 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Thanks Mat,
We're so glad you're happy with your Fesal experience!
Excellent service
Excellent service, and quick delivery - to Australia.
12. oktober 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Thanks for the feedback Susan!
So glad you were happy with our service.
Well Done Fesal
Very happy with my purchase from Fesal - office staff very helpful with information prior to sale - timely information on order/ dispatch/ delivery info provided with details to the actual day of delivery all the way to Australia
7. oktober 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Hi Matt,
Thanks for the great review. We're so glad to hear from another happy Fesal customer.
Look forward to seeing you again in the future!
A fantastic experience
A fantastic experience. Fillio and Antonio were always attentive, professional and responsive. Taken together with great value for money, it was a pleasure to do business with Fesal. Highly recommended!
2. oktober 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Hi Victor,
Thanks for your wonderful feedback.
We are very happy that you enjoyed your Fesal experience.
Look forward to seeing you again in the future!
Excellent Service
Very happy with the service and advice provided by Maria and Filippo. All products were delivered quicker than anticipated, extremely well protected. I will definitely recommend Fesal and hope to make use of their services in future
Russel
28. september 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Hi Russel,
Thank you for your positive feedback.
We strive to provide the best customer service possible.
Looking forward to assisting you again in the future.
Failure to delivery
My order took well above the estimated time frame to arrive, instead of 21 days it was almost 3 months to receive all the goods ordered. In the end 2 dispatches required to receive 4 gessi taps. Very unfortunate timing to place an order before summer vacation in Italy! The communication from fesal is poor especially about delays. On the bright side, the products are as described. The only reliable person was Filippo. The other staff in the office didn't seem to be able to answer promptly or provide any insight regarding delivery.
25. september 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Hi Olga,
We are sorry to read of your experience.
As you mentioned above, the timing of the order made it very difficult for us to receive several of your items from Gessi before the end of the Italian summer break. Please know that we tried out best to expedite the process with Gessi and we dispatched the goods as soon as they entered our warehouse.
We are so happy to hear that your beautiful Gessi products arrived safe and sound and we hope they give you enjoyment in the years to come!
Excellent product and customer service.
I love the new Gessi tap I purchased from Fesal. Filippo provided excellent customer service. He responded very quickly and answered all the questions I had. The tap was packaged very well and came within the expected time frame. I would definitely purchase from Fesal again.
22. september 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
Thank you for your lovely feedback Sue!
We look forward to being able to help you out further in the future.
We hope you enjoy the use of your beautiful new Gessi tap.
Product sold /delivered does not match its description on the Fesal website
Purchased a range of Gaggenau kitchen appliances ( oven, microwave and coffee machine )
My selection was stainless steel as per their match description on Fesal website and my invoice states stainless steel.
However the appliances delivered were painted metallic finish and not stainless steel .
I have subsequently been informed the above appliance range is not available in stainless steel.
Fesal acknowledge their description error on their website and the following day changed their description of gaggenau appliances to reflect the true match .
Suppliers guarantee that goods sold should match their description given by advertising .
In the above case the goods I received did not match the description .
Fesal have offered a return and full refund due to their description error, however kitchen cabinetry has been made to measure for the above appliances .
Dissapointed that the appliances received did not match the description on my invoice and Fesal website .
21. september 2017
Anmeldelse skrevet uten oppfordring
Svar fra Salbini
We are very sad to read this review Toula.
As you yourself have acknowledged, your order's delay was solely the fault of TNT Australia. I was the one who discovered the delay and contacted you immediately.
We then had our Australian representative rush into action to expedite delivery. This included having the head of TNT Italy personally contact TNT Australia as well as organizing another courier on standby in case there was further delay from TNT Australia.
As a result delivery was made with 24 hours.
As for the issue of color, our product colors are clearly visible in our product images. When you told us you were not happy with the color we immediately offered you a full refund. This offer of a full refund was refused. We literally tried everything we could to make you a satisfied customer Toula, and we sincerely hope you enjoy your new Gaggenau appliances.
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