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Sainsbury's Travel money Anmeldelser 

8 341
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I have used Sainsburys Travel money exchange for many years. Always reliable, good exchange rate for purchasing euros, and super quick service. Staff are also very friendly and efficient. Maybe let cu... Vis mer

Vurdert til 5 av 5 stjerner

I didn’t realise I needed ID to pay by card & the lady told me I would get a better rate if I ordered online, she told me to go home, order online & go back to collect my euros which I did & got a muc... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Very easy to order online & collect from Sainsbury’s in-store Travel Money bureau at Crayford. Very helpful staff member at the bureau gave us a good assortment of different value € notes. Nectar ca... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Very efficient service. Money ordered on Sunday evening and ready to collect on Monday morning. Excellent. Contrasted with a dreadful experience earlier at a major high street bank where I was kept w... Vis mer

Informasjon om virksomheten

  1. Valutatjenester

Om Sainsbury's Travel money

Skrevet av virksomheten

Planning a trip? We’re here to help you get great value holiday money, quickly and easily.

At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.

If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.

In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.

Wherever you're going, we’re here to help you start your trip with confidence.

✈️💷

Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

8k anmeldelser

5 stjerner
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4,6

Alle anmeldelser

(8 341)

8 340 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Good 👍🏻 did not take long after pacing…

Good 👍🏻 did not take long after pacing the order and rates were good also

29. august 2026
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Svar fra Sainsbury's Travel money

Hi Erika,

We're delighted to hear that your order was processed quickly and that you were happy with our rates. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 3 av 5 stjerner

took quite a long time to come through…

took quite a long time to come through to the branch - longer than expected. When I picked the money up it was all in 20s and 10s. Bigger notes would have been easier.

28. august 2026
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Svar fra Sainsbury's Travel money

Hi Roger,

We're sorry to hear that your order took longer than expected to arrive and that the denominations provided weren't as convenient for your travel needs. While note availability can vary depending on the currency and stock held, we understand that larger denominations would have been preferable.

We appreciate your feedback and will share it with the relevant team, as we're always looking for ways to improve our service.

Thank you,
Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Great rate

Great rate! Excellent service. Fabulous friendly staff on collection.

4. september 2026
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Svar fra Sainsbury's Travel money

Hi,

We're delighted to hear that you found our rates great, experienced excellent service, and that our colleagues were friendly during your collection. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Simple to order on line and Euros where…

Simple to order on line and Euros where ready to collect within ten minutes! Brilliant service, excellent rate, would definitely recommend.

4. september 2026
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Svar fra Sainsbury's Travel money

Hi Jeannette,

We're delighted to hear that ordering online was simple and that your euros were ready for collection so quickly. We're also pleased that you found our service brilliant and our rates excellent.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Staff went above and beyond to help me…

Staff went above and beyond to help me and were always polite, professional and efficient

28. august 2026
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Svar fra Sainsbury's Travel money

Hi,

We're delighted to hear that our colleagues went above and beyond to help you and are always polite, professional, and efficient. We truly appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Easy to order online text to collect a…

Easy to order online text to collect a couple hours later. Done and dusted in one day.

3. september 2026
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Svar fra Sainsbury's Travel money

Hi Karen,

We're delighted to hear that you found the online ordering process easy and that your collection was quick and efficient. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 2 av 5 stjerner

Sainsbury’s Water Lane Farnham…

Sainsbury’s Water Lane Farnham advertises that their travel money is open during the day 9 to 5 but when you get there they are closed so you have to make a second visit. Typical of this branch

5. september 2026
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Svar fra Sainsbury's Travel money

Hi Tim,

We're sorry to hear about your experience and understand how frustrating it must have been to make a second trip to collect your travel money. While our bureaux are open during advertised hours, there may be brief closures at quieter times to allow colleagues to take their scheduled breaks. When this happens, a clear sign is displayed showing when the bureau will reopen. We appreciate your feedback and will continue to minimise any inconvenience for customers wherever possible.

Thank you for taking the time to share your comments.

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Good rates

Good rates, easy to follow instructions to purchase, prompt availability and easy pick up

5. september 2026
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Svar fra Sainsbury's Travel money

Hi Kathryn,

We're delighted to hear that you found our rates competitive, the instructions easy to follow for your purchase, and that both the availability and pick up were prompt and easy.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 4 av 5 stjerner

Easy and quick to order online

Easy and quick to order online. However person serving was not very efficient, so took a while to pick up order.

4. september 2026
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Svar fra Sainsbury's Travel money

Hi,

Thank you for your review. We're delighted to hear you found the online ordering process easy and quick. We're sorry that collecting your order took longer than expected and appreciate you sharing your feedback. We'll pass your comments on to the relevant team, and we hope to provide a smoother experience next time.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Quick and easy.

Quick and easy.

29. august 2026
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Svar fra Sainsbury's Travel money

Hi Michael,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Easy to collect and good service by the…

Easy to collect and good service by the counter staff, pleasant and helpful

4. september 2026
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Svar fra Sainsbury's Travel money

Hi Stephen,

We're delighted to hear that your collection was easy and that our colleagues provided pleasant and helpful service. We truly appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Seay collection service and good…

Seay collection service and good customer care

3. august 2026
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Svar fra Sainsbury's Travel money

Hi Jon,

We're so pleased to hear you experienced good service and customer care. We always aim to provide a positive experience for our customers. Thank you for your kind words.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Ordering online was very easy

Ordering online was very easy. Collecting from store was also very easy the cashier was very professional and friendly.

29. august 2026
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Svar fra Sainsbury's Travel money

Hi Marjorie,

We're delighted to hear that you found the online ordering process very easy. We're also pleased that collecting from the store was easy and that our colleague was professional and friendly.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Good rate of exchange

Good rate of exchange, available within 24 hours to collect and a smooth and efficient system all round.

28. august 2026
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Svar fra Sainsbury's Travel money

Hi Colin,

We're delighted to hear that you received a competitive exchange rate and that your order was available for collection within 24 hours. We're also pleased that you found our system smooth and efficient.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

It was very easy to order the currency…

It was very easy to order the currency I needed and get a date when I could collect.
In fact the currency arrived a day quicker. The cashier was very helpful and told me about the money return guarantee who I took advantage of. She also carefully took me through the receipt before counting the money and wishing me a good trip home
The lady who served me at Sainsbury’s Mansfield was Gemma. Thanks

4. september 2026
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Svar fra Sainsbury's Travel money

Hi Ian,

We're so pleased to hear that ordering your currency was easy and that you were kept informed about your collection date. Thank you for your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Quick and easy to use

Quick and easy to use
Very good rate using nectar card. Good customer service in store

4. september 2026
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Svar fra Sainsbury's Travel money

Hi Ray,

We're delighted to hear that you found our service quick and easy to use, and that you received a very good rate with your Nectar card. We're also pleased that you experienced good customer service in store.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Excellent service

Ordered and ready to collect in 24 hours. Brilliant service.

4. september 2026
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Svar fra Sainsbury's Travel money

Hi Denise,

We're delighted to hear that your order was ready for collection so quickly. We appreciate you sharing your positive experience with our brilliant service.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Excellent service

I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect the same day. Excellent service and the gentleman on the counter was very nice polite and efficient. I would definitely use the service again and recommend to my friends and family.

4. september 2026
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Svar fra Sainsbury's Travel money

Hi Denise,

We are so pleased to hear that you found our website easy to use and that your currency was ready for collection so quickly. It's wonderful to know our colleague provided excellent service. We truly appreciate your recommendation.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 5 av 5 stjerner

Excellent efficient service

Excellent efficient service, the young lady at the bureau was very pleasant and professional. First class service all around.

4. september 2026
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Svar fra Sainsbury's Travel money

Hi Sara,

We're delighted to hear that you received excellent and efficient service. We're especially pleased that our colleague was pleasant and professional, providing a first-class experience.

Thank you,

Sainsbury's Travel money Customer team

Vurdert til 3 av 5 stjerner

Cashier who served me after a long wait…

Cashier who served me after a long wait excellent. Fast travel money available. However 5th in line only 1 lady dispensing cash, whilst 2 collection areas, lady talked to a manager or rep 4 ages, then instead of serving she started to empty crates etc.

4. september 2026
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Svar fra Sainsbury's Travel money

Hi,

We're sorry to hear about your experience. While it's great to hear that the colleague who served you was helpful and that you were able to get your travel money, we understand how frustrating it must have been to face a long wait. This isn't the level of service we want our customers to receive.

Thank you for taking the time to share your feedback. We'll pass your comments on to the relevant team, as we're always looking for ways to improve our customers' experience.

Sainsbury's Travel money Customer team

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