Sainsbury's Travel money Anmeldelser 

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi,

We're delighted to hear that you experienced quick service and found our colleagues friendly during collection. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 1 dag siden

Hi Dan,

We're sorry to hear you were disappointed by the wallet charge. The 25p wallet charge is part of a nationwide scheme to help reduce paper our usage. The charge covers the cost of the wallet, and 40% of it goes to Just One Tree, a registered Community Interest Company (Reg. 12067406).

We understand that any additional charge can be frustrating, particularly when purchasing a larger amount of travel money. We appreciate your feedback and will share your comments with the relevant team, as we're always looking for ways to improve and communicate this more clearly to our customers.

Thank you,
Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Tony,

We're delighted to hear that your online transaction collection at the store was quick and that you found our rates to be great. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Paul,

We're delighted to hear that you had such a positive experience with our service and our team. Thank you for your kind words and for sharing your feedback.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Fred,

We're delighted to hear that you found our site easy to use and that you were happy with the exchange rate. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Steve,

We're delighted to hear that you found the online ordering process easy and that you received a good competitive rate. We're also pleased that we kept you updated with your order.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Beverley,

We're so pleased to hear that you found our service easy to use and that your online order was ready for collection quickly. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

Oppdatert for 9 timer siden

Hi,

We're so glad we could provide exactly what you needed, especially when you only required a small amount. We appreciate your kind words.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Mrs Farrell,

We appreciate your feedback regarding the service and your suggestion about providing envelopes for money.

The 25p charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).

We appreciate your feedback and will make sure we communicate this more clearly to customers.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi,

We are truly happy to hear that you found our website easy to use and appreciated our communication. Thank you for your wonderful feedback.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi,

We're delighted to hear that you consistently experience quick and reliable service. Thank you for your positive feedback; we truly appreciate it and hope to assist you again in the future.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 1 dag siden

Hi Mr Stock,

We're sorry to hear about your experience and the inconvenience caused by having to make an additional journey to collect your travel money. To help protect our customers and meet regulatory requirements as a Money Service Business in the UK we are governed by HMRC, we can only accept specific forms of photographic ID, such as a valid passport or driving licence, when collecting an order.

We appreciate your feedback regarding the wording of our collection instructions and understand your comments about how this could be made clearer. We'll share your feedback with the relevant team, as we're always looking for ways to improve our communications and customer experience.

Thank you for taking the time to share your suggestions.

If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.

Thank you,
Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi,

We're delighted to hear that your experience was quick, easy, and straightforward. We're also pleased that our colleague was polite and flexible when you asked to change currency denominations.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Kevin,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Maria,

We're delighted to hear that you found our colleague friendly and efficient and that you were able to collect your money on Saturday. Thank you for your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi David,

We're delighted to hear you had such a positive experience with our service. Thank you for taking the time to share your kind feedback with us.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Elizabeth,

We're delighted to hear that your euros were available the next day and that our colleague was friendly. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 9 timer siden

Hi Erika,

We're delighted to hear that your order was processed quickly and that you were happy with our rates. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Svar fra Sainsbury's Travel money

For 1 dag siden

Hi Roger,

We're sorry to hear that your order took longer than expected to arrive and that the denominations provided weren't as convenient for your travel needs. While note availability can vary depending on the currency and stock held, we understand that larger denominations would have been preferable.

We appreciate your feedback and will share it with the relevant team, as we're always looking for ways to improve our service.

Thank you,
Sainsbury's Travel money Customer team