Sainsbury's Energy Anmeldelser 

Just switched to this company. Had a dysfunctional automated email asking me to send my meter readings up to 5 days before the switch which turned out to be wrong - it needs to be on the day of the switch. Got in touch with a customer adviser called Shane who was excellent - admitted that the email was misleading and he has passed it onto the internal team. Thanks to sensible responsive people like Shane in the loop, I am now sticking with this company.

Shane helped ne so much, absolutely 💯 % quick efficient problem solved. Thank you very satisfied 😌

Very pleasant and quick response to WhatsApp question.

This must be the worst energy provider I have ever come across. Joined and they did nothing then cancelled within 14 days cooling off period they did nothing now I have exit fees and they have taken money from my bank account. Complained and they did nothing. Asked for a manager and still they’ve done nothing to resolve the issues! Beware and stay away!

Great customer service, answered a query promptly & sorted out my request very efficiently

Absolute joke, not a decent company. I was a happy customer for a past 2 years but unfortunately I’ve lost my job around Christmas. In January my fix tariff end so I had to find cheaper supplier as this one become slightly expensive taking under consideration other players on the market and I was still without any income at the horizon. So I swapped to another supplier at 16 January but these guys were still holding my £250 in credit that I build over the year. Right now we have 27 February and Sainsbury’s Energy still holding my money. Meantime they had a problem to produce my final statement because they were missing readings from my “smart” meters they’ve installed, then they state they forget to charge me for like 3 or 4 days in between switching to new supplier and crème de la crème at the end: today they informed me that they will issue a refund of my money around 16th march (sic!) which according to them is a standard procedure. I’ve clearly mentioned my situation when I was talking to their CS but I guess only we “customers” are obliged to pay them money as soon as they issuing bill, they are not. So if you want hassle free cheap energy supplier absolutely avoid them. Crap company with same crap CS without any compassion to other human being.

Brilliant efficient response to my query WhatsApp is a brilliant way to action my queries of this nature.

What went wrong? Getting back to your existing customer with their renewal quote would be a good start. I'm on the EV5 contract at the moment until March 1st. Over the past two weeks I have placed two requests for a new quote and been on Whatsapp asking and all I get is "we will be in contact". If Sainsburys doesn't want my custom, Octopus Energy is more than happy to sign me up.

This company tells you how much you should pay; in my case, they reduced my monthly payments. While this may sound good at first, when you decide to move or sell the property, they present you with a very large bill that you will struggle to pay in full. Absolutely incompetent. AVOID.

Rebecca made it easy for me to sort out future payments very helpful

They are trying to bill me for gas from 2023 and the gas meter is prepayment meter IV paid for it all ready but they are trying to scam me out of £100 for nothing

Joseph was able to help me with exactly what I needed. It was quick and easy.

Excellent sent message Sunday evening not expecting a reply but the guy Lawrence was right on it very clear an very helpful a huge thumbs up 👍

Excellent service as always. Request granted very quickly and politely. Cannot fault.

Easy to use. Speedy answer to my query. Problem resolved quickly

No delay in making a reply. Listened to my request and promptly expedited. Any delay was mine and even corresponded on 25/12 - quite unexpected. Have just renewed contract to my delight.

Open Honest Answers

Would give zero stars if I could. Am continually harassed view smart meter which on installation was told the gas element would never work due installation/distance/obstruction problems. Have been continually harassed. Time and time again I have been put on the do not contact list and have even got compensation because of this. I have got myself onto their vulnerable customer list to NO AVAIL. Unfortunately I am contracted and can't dump them. The dysfunctional computer just grinds on and on harassing me.

Moved from Octopus 2 weeks ago been inundated with emails and text messages about having new smart meters installed don't even want them. Given a phone number to call at EON was the general number so after ages giving all details was then transferred to another agent working from home (dog barking in the background). Asked for all details yet again then after ages said she need to contact another department. Said we would get a call back. 2 hours later no call. Wish we had stayed with Octopus.