Safe Environment UK Ltd Anmeldelser 

205
•
TrustScore 4 av 5

4,2

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Se hva andre synes

Vurdert til 5 av 5 stjerner

I had a full asbestos survey done 4 years ago, it was all done on time and was very professional. Unfortunately I lost the report paperwork, and I needed it for commencing building work on my property... Vis mer

Vurdert til 5 av 5 stjerner

I used Safe Environment for both a survey and asbestos removal and the service was amazing. The office staff were fantastic and no question was ever a problem! Right through to completion of my rem... Vis mer

Vurdert til 1 av 5 stjerner

Terrible service. Didn’t meet deadlines. When the garage roof was removed left the metal layer for me to dispose of, argued it wasn’t included in the roof removal, only the asbestos but they took the... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Fantastic company from the start to finish. Kept in touch via email and text and telephone when I needed to ask a question. All staff from office to the men that came to collect the asbestos were... Vis mer

Informasjon om virksomheten

  1. Asbestmåling

Skrevet av virksomheten

Revolutionary Online Compliance Software & App, Asbestos Consultancy, Contracting & Employee Empowering


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

205 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 28 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(205)

21 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

A breath of fresh air - 1st class service

A breath of fresh air in a world full of false promise. Safe did our asbestos survey and then provided us with a cost for the removal of the very small amount of floor tile identified - better value and an amazing service. All of this completed within 2 weeks of instructing the survey report! Thank you - and couldn't recommend enough

29. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Unprofessional

Carried out an asbestos survey, which took more than a month to complete despite assurances otherwise when we commissioned them. Had to chase these guys at every turn for updates. When we eventually received the patchy report we were disappointed critical asbestos queries highlighted in homebuyers report were not addressed. Furthermore there were two breaches of confidentiality on their part which they failed to take any accountability for when confronted. The only thing good about this company is that they are cheap. Avoid.

23. februar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Asbestos Removal

Removal of whole asbestos artex kitchen ceiling, ceiling boards from two other rooms and a shed roof. Great price and a great job from the lads who grafted to get it done.

23. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Thanks for a job well done

Thanks for a job well done. Was good to deal with you, professional, safe and tidy. You left my house cleaner than when you started! They removed artex from my ground floor ceilings. Top class

14. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Avoid this company at all cost

They don’t deserve any star . I had to put ONE star as there is no other options.
Personally I don’t think previous reviews are reflecting the truth of this company.
The experience to deal with them overall to say the least is Unpleasant, Stressful and Resources-wasted. In short, they did a pretty substandard and bad job in a rush after 2 last-minute cancellations, and instead of willingly to rectify the problems and make it right they just bluntly denied it BUT didn’t forget to demand for payment. Their communications are non existent. Their records of documentation and correspondence are appalling. Their timing and punctuality is ridiculous. The director and management team i.e. Liam Major, Brad Mather and Ryan Cross in my humble opinion are unprofessional, careless , irresponsible and dubious.
I would never use this company ever again and I certainly would never recommend them to anyone.
They shouldn’t allow to do what they do. We need honest , genuine and decent people .

Best wishes
Mrs Anthony

Hi Liam,

It’s so unbelievable to read such false claims you have bravely made against me . I am far from what you’ve described here Liam but I guess we have to agree to disagree here.

In short I wouldn’t waste my precious time on you and your company to put it mildly.
In my humble view you have not got fainted ideas of what is going on within your company so allow me to remind you.

1. I asked for a quote for removal of my Abestos single garage roof which you provided it accordingly. 5% discount you mentioned here was given voluntarily by you and I never asked for it so please be careful what you say.
2. Secondly I asked if you can replace a new roof after that , you said you could so I agreed to go ahead
3. I asked if you could also replace my gutters which you said you could and included the price in the quote.
4. You cancelled twice the appointments for the job at last minutes due to no material and broken machine etc . In hindsight I should have cancelled you then .
5. The day of the job your men turned up in a rented van and when I asked for the gutters they had no ideas. Got in touch with you , Ryan, Brad and your customers services myself on the day but no one bother to get back to me.
6. The removal of the Abestos roof was ok the guys worked hard so I gave each £20 to say thank which I explained to you clearly in my email so I am unsure why you are confused! The new roof is installed so badly
7. After going back and forth Brad told me there was some internal error with your system that’s why the initial quote for the job you gave me didn’t include the cost of the guttering. Now this is surely not my fault. You should have checked and rectified it yourself before commencing the work but you didn’t.
8. Then you sent your men over to my home unannounced the following Monday to install my gutters.
9. I got in touch with you straight away the following day after noticed my gutters were not properly fixed and I actually suggested you to come down to see it for yourself Liam but you didn’t and asked Brad instead. Thursday 2nd of March I was told by you that Brad would be at my home early in the morning but guess what at 18.28 I got a text from him saying that he won’t get to my home until 7:45-8pm????? Seriously ? What sort of operation are you operating! So no surprise I told him it’s too late for him to assess the job and advised him to come by the following day but he said he can’t but will send someone called Phil instead. So I agreed. Phil turned up looked at the gutters and pushed it to the other end blab blab and again no surprise to me he disagreed that the guttering not properly fixed !
10. The following day I contacted Brad and yet explained to him I am not pleased with the whole job you carried out. He acknowledged my concerns and told me he would speak to you and see what can be done.
11. That evening I received the email from you Liam demanding the payment by Friday 10th March the DEADLINE otherwise you would take me to court . It’s so unbelievable to say the least.
12. Just to be clear I never asked you for discount etc so please don’t make thing up as it look REALLY bad on you.

I have no words to describe you and your company Liam. I don’t think you have clear conscience or basic moral values at all because if you do , you don’t make such false claims, statements about others. May be you do that to make you feel better about yourself. Indeed I wish I never asked you to carry out the work. It is what it is lesson to be learnt. I certainly won’t recommend you to anyone. It’s hard to find decent and genuine human beings these days but I am positive that decent people do exist just like myself. My issue is I trust people too easily and take what they tell me at face value.

Anyway good luck. I am still waiting for the certificate for the removal of my Abestos roof which you promised a week ago please can you send over.

Regards
Mrs Anthony

22. februar 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Safe Environment UK Ltd

Unfortunately Mrs. Anthony was impossible to please, In spite of 6 members of our team spending a lot of time trying. I truly believe the only way to achieve positive feedback from this client would have been to carry out the works free of charge, and then provide a discount. We offered a 5% discount on her quotation, we then agreed to source and install a gutter and downpipe free of charge. Upon receipt of a very generic complaint (‘issues with the works’) we returned to the property on 3 occasions (the site team, a Supervisor and Ops Manager) each time being unable to identify an issue and slightly confused as to why we were attending, with little explanation from Mrs. Anthony (even the review contains no such details).

She went as far as to pour water from the underside of the roof and send us a very well directed video making it appear that the guttering was misplaced/not functioning as it should be. On our return we poured buckets of water from all profile areas of the roof and it was positioned, and functioned, perfectly!

She asked the team if (noting additional roof sheets in the van for other projects) 'she would be charged less as they haven’t used all of the sheets’. She then asked for an additional discount as the guttering was pouring onto the floor (there was no drain and we did advise prior that the guttering was unnecessary for this reason). To add to the confusion, Mrs. Anthony gave the site team a £40 cash bonus for a job well done?!

I take great exception to her various random and unfounded claims about me, my staff and our company as a whole, particularly as I founded it based on the very opposite principles and ethos. Every part of the review and previous emails/‘complaints’ have been imagined.

I do however wholly agree that the world does need more honest, genuine and decent people such as myself and my workforce and the majority of our clients, and far less opportunistic, equivocating, false people.

To summarise, Mrs,. Anthony's plan to achieve a huge discount did not come to fruition, nor could it as we were already at a loss on the project.

Somewhat unfairly in my opinion, we cannot review our clients however, I would suggest that any future contractors give Mrs. Anthony a wide berth. Needless to say, we can agree on at least one more thing, we would certainly not work for her again (and wish we never had), nor would we wish to receive any recommendations of like minded folk, so this we are grateful for.

Kind regards,

Liam Major CoCA AFoH HnDip

Managing Director.

Vurdert til 5 av 5 stjerner

Excellent no fuss service …

Excellent no fuss service with excellent advice from Ryan on Sales through to Liam who undertook the survey with an approach that gave me confidence and reassurance. My thanks to everyone at Safe Environments i have already recommended them to a friend

17. januar 2023
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Svar fra Safe Environment UK Ltd

Thank you lee for your review, and recommendation. This is very good to hear, and I hope and believe that your friend will be just as pleased.

Kind regards,

Liam Major CoCA AFoH HnDip

Managing Director.

Vurdert til 5 av 5 stjerner

Excellent service and clear…

Excellent service and clear communication. I would recommend Safe Environment to any of my clients.

16. januar 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Safe Environment UK Ltd

Many thanks for your kind words GB, we are very grateful.

Liam Major CoCA AFoH HnDip

Managing Director.

Vurdert til 5 av 5 stjerner

Highly recommended company - they're great

The quote was prompt and competitive. The work was scheduled quickly. All interactions with 'head office' were good and i was kept informed of process and advised of a small delay. The guys who removed the asbestos sheets were excellent - despite running late and working in the rain and dark they were cheerful, polite and did an excellent job, leaving the site clean. Highly recommended.

3. januar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely fantastic

Absolutely fantastic! Thank you so much, you've put my mind well and truly at ease. Everything from start to finish has just been seamless. The guys in the office are so lovely and the lads that came to do the job were super friendly

12. januar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Removal of asbestos garage roof panels and fitting new sheets

Great service and extremely good price. The team that completed the work were great with advising on arrival time and length of time to complete the work (more or less accurate to the minute!). Tidied up the worksite afterwards. The last hour of the job was completed in horrendous sideways rain but all good and the rain was a good test of the install...... old roof leaked in around 5 places and new roof not one drop of rain. Would not hesitate to recommend

11. januar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Removal of garage and asbestos

They removed a garage with an asbestos roof for us. They were professional and friendly and left the area clean and tidy. Followed up with us the following day to make sure all was well. Happy to recommend

5. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quick and Professional

Safe Environment were able to book in my job quickly and completed it in a very professional manner. The area was left clean and tidy. The price quoted was also lower than the other three quotes I got. I definitely recommend them.

6. desember 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Will use again!!

Fast and efficient turn around from initial enquiry to complete we were kept informed throughout. The squad of guys that completed the works were polite and tidy.
We will use Safe Environment again for future projects.

21. november 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Safe Environment - Absolute breeze

Safe Environment has been a great company to work with. They did such a good job removing our asbestos ceiling. Jody's customer service is A+ and answered any questions I had. Their prices are very fair and communication was top notch. They arrived and worked when they said they would. I highly recommend

28. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Taking me to court for a service they did not provide

This company was double-booked to conduct an asbestos check at my address, in error, through Check-A-Trade.
Their contractor arrived after the original company I booked had already attended, so I explained the situation, apologised and sent their contractor away.
Since then, I've received a string of abusive emails and telephone calls demanding full payment, despite providing no service to me. Reasonable offers of recompense for 'wasting their time' were rejected and they have started court proceedings against me.
Shameful, unreasonable behaviour. Avoid at all costs.

10. oktober 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Wish I'd checked Trustpilot first...

Wish I'd checked Trustpilot first...
These guys are a dodgey outfit. They arrived after 4pm (booked for 2pm) in a rented van and very little equipment. I should have at this point sent them packing and hired someone else.

They rushed in, and started tearing down one ceiling with only a plastic sheet on the floor. I had asked them beforehand if we needed to clear the room above (concerns with gaps in floorboards), or even put seals around the door, but they said it would be fine.

It was not.

Dust and debris was thrown everywhere, all over the floors downstairs, throughout the room above. They frequently trapesed through the house with dusty boots. I was horrified, but it was too late to stop now.

After, I received an invoice for twice the area that was worked on, because there was a layer of plasterboard on the ceiling that hadn't been accounted for?!

I'm disputing the charges, and they are threatening court action.

Be smart, don't book these absolute chancers.

24. august 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Cowboys

Cowboys. Arrive whenever the hell they feel like it with no respect towards family life. Overly rushed and untidy workmanship. Left job incomplete first visit. Did not communicate about changes before arriving at second visit, and simply left without completing job without informing me. Impossible to communicate with operations manager Brad Mather to resolve problem. Countless unreturned phone calls and emails. Was sent a solicitors letter threatening legal action on lack of payment before job was even completed. On Third and final visit job was at last completed but my husband had to call workers back as they left, as flashing was obstructing shed door from opening. Nearly 3 month saga during my last trimester of pregnancy. Stress I really did not need. Only person who was any help was Jodie who tried to get things sorted where she could. So Glad to have any interaction with this company behind me.

29. september 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Stay away

Stay away, save yourself cow boy removers and damage to your property

12. juli 2022
Anmeldelse skrevet uten oppfordring

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