The items/clothes are very beautiful, but trying to speak to them when you need to is bad as they usually don’t pick up but w Ben eventually do the girl is very very helpful. And the delivery time is... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great contact and customer services, always keep you updated on your order. I have ordered 2 times through Sadafs collection, 1 ready to ship order and one order thats 3-6 weeks the first one came wit... Vis mer
After a slow reply to messages, took a week!! the communication was swift and clear. Order eventually arrived after payment was taken 8 days previously. Unfortunately had to return the out... Vis mer
Review I honestly couldn’t recommend Sadaf’s Collection enough! 🤍 As someone who usually finds the process of looking for Asian clothes quite stressful, especially trying to find something tha... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Storbritannia
- Info@sadafscollection.com
- sadafscollection.com
3,8
Bra
424 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 36 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It was amazing
11. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Sadafscollection
Hello,
Thank you for reviewing us. We really appreciate it.
Kind regards,
Sadaf's Team
Excellent quality ,best collection
Excellent quality, experience from shopping was 👍
12. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Sadafscollection
Hello,
Thank you for reviewing us. We really appreciate it.
Kind regards,
Sadaf's Team
Amazing Customer Service
Sadaf’s Collection really went out of their way to ensure I was happy with the outfits I selected for an upcoming family wedding. So glad they’re local too because they’ll be my first choice for future events too.
13. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Sadafscollection
Hello,
Thank you for reviewing us. We really appreciate it.
Kind regards,
Sadaf's Team
Different dress from the actual picture
The dress was different from the picture, and this dress was ridiculously expensive.
5. juni 2023
Poor customer service
Your company is so horrible, i messaged you guys multiple times but I only got a reply the one time. You guys said credit note but why wouldn’t you give my money back to my account, most of the time when you online shop you get your money back to your account and not credit note, i don’t have time to go look for your shop to get a credit note. I’m going to give all my friends and family a bad review on your shop, I’m NEVER going to shop from you ever again.
31. mai 2023
Lovely suits, perfect fit.
Beautiful suits and the fitting is just perfect, and like the online pictures. It was a good shopping experience and more than what I expected. Delivery was on time.
29. mai 2023
Excellent customer service
Excellent customer service, I placed an order online for store pickup and I received an email within an hour that my order is ready. I really appreciate the efficiency and the warm welcome to the store.
24. mai 2023
The worst customer service
The worst customer service. I wanted a return, but they refused to respond to me. I am still waiting for their response. They were consistent in the beginning but as soon as I mentioned a refund they stopped responding.
23. mai 2023
It was too tight for me
Ordered dress, it was too tight, so was disappointed at first because of the process of returning. I have returned the item and got my credit note to purchase another.
I am very happy with the team and the quick e-mail responses that I received from them and left me feeling relieved.
13. mai 2023
Svar fra Sadafscollection
Dear Mustakeema,
Please understand that it can take us 1-2 days to reply. We are unable to reply straight away due to the high number of enquiries we receive.
We are sorry to hear that the item wasn’t the right fit for you. If you were unaware of your size, you should have contacted us beforehand and a member of our team would have been able to assist you in making an informed decision.
If you haven’t already read our returns policy, for sale items we offer exchanges or store credit. It is highly advised to read this before ordering and to also contact us beforehand so that we can give you further information.
In your email we have received, you said that you accept the offer of store credit rather than exchanging as you are out of London. Even if you choose to exchange, we can make it an easy process for you and will send a new item to you free of charge. All you need to do is send the current item back in original condition. If you still require further information, please email us and we’ll be happy to help.
Kind regards,
Sadaf’s Team
Returns nd Exchange is very difficult. Response time is very very poor
Return nd exchange is very difficult. Response time is very poor
12. mai 2023
Svar fra Sadafscollection
Dear Nazia,
You have been contacting us on live chat and also email. We have replied but are not getting sufficient responses to assist you further. We have asked which item you’d like to exchange with but on both occasions you chose items that were out of stock in your size. We only have available what is shown on the website. Please choose something available if you still wish to exchange and we’ll be more than happy to arrange it for you.
Kind regards,
Sadaf’s Team
Good and fast service
Good and fast service. The prices are bit on higher side, I would love to buy more if they are more reasonable.
12. mai 2023
Svar fra Sadafscollection
Dear Mrs Kamran,
Thank you so much for taking out your valuable time to review us. It is highly appreciated.
Please do send us a message if we can assist you further and we’ll be happy to help.
Kind regards,
Sadaf’s Team
Terrible garments not the same as pictures on website
The order arrived in a timely manner however everything else was bad. The garments that arrived were different from the pictures on the website. They poorly made with a lot of hand stitching. I have emailed Sadaf collection twice to ask if I can return the garments and get my refund. I have had no response on both emails. For the amount of money I paid I would have been expecting good customer service and amazing garments & workmanship. There is no number on the website to call. I am really disappointed and upset with this order I have been in tears. Could the company please arrange for me to send back their garments and process my refund. An online business should be based on trust and not just getting people’s money & not much importance to the products you are sending out.
14. mai 2023
Svar fra Sadafscollection
Dear Mandigora,
We are sorry to hear you weren’t satisfied with the items received. If you are unsure about a specific item, it’s best to request us to send you live images of the items before you order so that you can make a more informed decision. All suits we sell are original designer wear and they can have different methods of stitching and designing of them. Some intricate designs do have hand stitching as the same look can’t be achieved on machinery.
You had only emailed us approximately 24-48 hours before we responded to your enquiry and that is our normal response time. We replied to you in a timely manner.
We are sorry that you were upset over this. We don’t want this for any of our customers as your happiness and satisfaction is our top priority. If you can follow our returns instructions and send the items back in original condition that meet our requirements, we will have this resolved for you as quickly as we can.
For future purchases, we highly recommend booking an appointment to view in person or requesting images or videos of the items before ordering.
Kind regards,
Sadaf’s Team
Svar fra Sadafscollection
Dear Sithy,
Thank you for taking out your time to review us. It is very appreciated.
Please email us if we can assist you further and we’ll be happy to help.
Kind regards,
Sadaf’s Team
Great quality clothes at a reasonable…
Great quality clothes at a reasonable price. Saddaf is lovely and the shop is gorgeous. Great customer service and friendly atmosphere xx
17. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Sadafscollection
Dear Hannah,
Thank you so much for visiting our store. We are glad to hear that you’re satisfied with the clothes you’ve purchased.
If we can be of any assistance in the future, do let us know and we’ll be happy to help.
Kind regards,
Sadaf’s Team
Responsive and helpful
I ordered a suit, unfortunately it was too small. They were very responsive and a fast returns process. Will definitely shop from here again as their customer service was impeccable.
14. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Sadafscollection
Dear Leanne,
Thank you for taking out your valuable time to review us. We really appreciate it. We are glad to hear that you’re satisfied with the service received. We look forward to you shopping with us again.
Kind regards,
Sadaf’s Team
The team were responsive and proactive
The team were responsive and proactive, I mistakenly provided an incorrect address and the team were very quick to correct it and send out my outfits.
The outfits are beautiful and look exactly like the online picture. Good quality and value for money.
4. april 2023
Anmeldelse skrevet uten oppfordring
Speedy service!
I ordered a ready made outfit, got ann extra 10% off at checkout which was great and received my package 2 days later. It was super quick and everything was perfect!
29. mars 2023
Not good enough Compared to price
3. april 2023
Svar fra Sadafscollection
Hello,
Our prices are very competitive and we also offer an extra 10% off discount when you add to cart.
If you’re not happy with the price, we also have a budget range which you can shop from next time.
Kind regards,
Sadaf’s Team
easy to shop
i would give 5 stars to sadaf's for their customer service. theyre friendly n respond as quick as possible. n returns are very easy as well. really happy with them. definately shop with them again. recommended.
2. april 2023
Svar fra Sadafscollection
Dear Aqsa,
Thank you so much for taking out your valuable time to review us. We really appreciate it.
Kindly do message us if we can be of any assistance in the future and we’ll be happy to help.
Kind regards,
Sadaf’s Team
Excellent online shop for Eid outfits
Amazing service and affordable price. Fast shipping. Clothes look exactly like the pictures 😍
26. mars 2023
Svar fra Sadafscollection
Dear Sifa,
Thank you so much for taking out your valuable time to review us. We really appreciate it.
Kindly do message us if we can be of any assistance in the future and we’ll be happy to help.
Kind regards,
Sadaf’s Team
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