The items/clothes are very beautiful, but trying to speak to them when you need to is bad as they usually don’t pick up but w Ben eventually do the girl is very very helpful. And the delivery time is... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great contact and customer services, always keep you updated on your order. I have ordered 2 times through Sadafs collection, 1 ready to ship order and one order thats 3-6 weeks the first one came wit... Vis mer
After a slow reply to messages, took a week!! the communication was swift and clear. Order eventually arrived after payment was taken 8 days previously. Unfortunately had to return the out... Vis mer
Review I honestly couldn’t recommend Sadaf’s Collection enough! 🤍 As someone who usually finds the process of looking for Asian clothes quite stressful, especially trying to find something tha... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Storbritannia
- Info@sadafscollection.com
- sadafscollection.com
3,8
Bra
424 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 36 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Stains on clothes
9. januar 2023
Svar fra Sadafscollection
Hi, we are sorry to hear that you’ve had to experience this.
We can send you a replacement. Please contact us urgently. Thank you.
Edit:
As agreed over live chat, you have chosen to get a partial refund instead of return or replacement as your chosen size is now out of stock. We have processed the partial refund. We hope you are satisfied with our response. If you would like any further information or advice, please send us a message and we’ll get back to you as soon as possible.
Kind regards,
Sadaf’s Team
I did not receive my percel yet
10. januar 2023
Svar fra Sadafscollection
Hi there,
We are sorry to hear that your parcel was delayed by Evri. It has now been delivered. We would really appreciate if you could update your review in regards to this.
Please do message us if there’s anything else we can assist you with and we’ll be more than happy to help.
Kind regards,
Sadaf’s Team
Svar fra Sadafscollection
Hello,
Thank you for taking your valuable time out to leave us a review. We really appreciate it.
Kind regards,
Sadaf’s Team
Sadaf collections is great
Sadaf collections is great. before buying my Abaya, i asked a few questions to the bot. I got my responses back and with that confidence i went ahead and purchased my abaya from website i am using for the first time. The user experience was smooth and easy. The check out was safe and i received confirmation emails which made me feel secure. They delivered via evri who are fantastic because evri keep you up to date with the parcel delivery process. The dress came well packaged, no complaints and it fits perfectly! This was a pleasant experience. I would buy from Sadaf collections again.
25. november 2022
Svar fra Sadafscollection
Hello,
Thank you for taking your valuable time out to leave us a review. We really appreciate it.
Please do contact us if we can assist you in the future.
Kind regards,
Sadaf’s Team
Good costumer service
The trouser was missing only tunique and dupatta was found in my parcel.
I contacted Sadaf collection by email as I had an issue and the customer service was really quick and understanding. They accepted a refund in my situation. They understand, reply quick and help in the process. They refund me as soon as they received the parcel.
28. november 2022
Svar fra Sadafscollection
Hi there,
We are sorry to hear about your experience shopping with us. The suit you had ordered was a 2 piece only including shirt and dupata according to the product description.
We understand that confusions can happen and we highly recommend contacting us beforehand if you are unsure about a specific item or would like more information. We will definitely be more than happy to advise.
From our system we can see that your return and refund has been processed. We would appreciate if you could update your review accordingly as we did our best to resolve your issue.
Please do contact us if there’s anything else we can assist you with and we will be happy to help.
Kind regards,
Sadaf’s Team
The worst company ever! DON'T ORDER.
The worst company ever, if I could rate ZERO I would. Ordered outfit which didn't even resemble the picture and also arrived damaged. Requested a refund within 15mins of receipt. Was told to send back (which cost me £11!) And they will check if they can refund.
Fast foward, 8 weeks later after numerous emails, a couple acknowledged and then the rest ignored until I mentioned legal action, also opening a case and complaint with Klarna, they finally gave my money back 2 months later. No apology or acknowledgement of their horrific service.
AVOID THIS CRAP COMPANY AT ALL COSTS AND GO ELSEWHERE.
P.S the tracking number was sent 3 times and was told you couldn't find it. Your staff are incapable of reading their emails or responding, seen as there is no other method to contact you, maybe you should provide another method to make your so called service more "efficient" & actually take responsibility for your wrong doings with your paying customers.
19. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Sadafscollection
Hi there, thank you for taking out your time to review us. We are sorry that you didn’t have a good experience shopping with us.
For a faster returns process, please provide us with the tracking once returned so that we can ensure an efficient returns process and issue your refund as quickly as possible.
We hope your issue has been resolved and we hope to better serve you next time.
Kind regards,
Sadaf’s Team
Great clothes will buy again
Great material and clothes for me a 5ft 3 person the trousers only needed rolling on the waist once which was great. Great sale price. Really nice suit
23. oktober 2022
Svar fra Sadafscollection
Hi there, thank you for taking out your valuable time to review us!
We appreciate your honest feedback.
If you require any assistance with future purchases, please don’t hesitate to contact us and we’ll be happy to help.
Kind regards,
Sadaf’s Team
No response from the company in regards to returns
The item was very poor quality with many of the stones missing. I have emailed and messaged the conpany for returns process but no response.
20. oktober 2022
Svar fra Sadafscollection
Hi there, thank you for taking out your time to review us. We are sorry to hear that you weren’t satisfied with the item.
It can take us up to 24-48 hours to get back to emails and messages. A member of our team did get back to you in sufficient time and we hope your query was resolved.
Please do let us know if there’s anything else we can assist you with and we’ll be happy to help.
Kind regards,
Sadaf’s Team
Extremely unprofessional service.
Extremely unprofessional service.. i placed an order for a stitched outfit over 3 months ago and still no response after a number of attempts to contact them. I have not received the order and refund requests are repeatedly being ignored.
1. august 2022
Svar fra Sadafscollection
Hi there, thank you for contacting us. On our system it’s showing that your item has already been dispatched.
If there’s anything else we can assist you with, please email us on info@sadafscollection.com and a member of our team will get back to you as soon as possible.
Kind regards,
Sadaf’s Team
Haven’t received the item no…
Haven’t received the item no communication not response nothin
2. august 2022
Svar fra Sadafscollection
Hi there, thank you for contacting us. On our system it’s showing that your item has already been dispatched. We had also sent you a shipping confirmation email once it was done along with tracking details. You should expect to receive your item within 2 working days.
If there’s anything else we can assist you with, please email us on info@sadafscollection.com and a member of our team will get back to you as soon as possible.
Kind regards,
Sadaf’s Team
DO NOT ORDER FROM THIS WEBSITE
DO NOT ORDER FROM THIS WEBSITE. IT IS A SCAM!!!! I ordered an outfit in July...it is October and I STILL have not received my order despite being charged £130!!!! I have messaged them multiple times and not once were they useful or helpful. I promise you, this company is a scam & unless you want to lose your money & never get your order...shop elsewhere!!
10. oktober 2022
Svar fra Sadafscollection
Hi there,
On our system it’s showing that your item has already been dispatched. We had also sent you a shipping confirmation email once it was done along with tracking details.
You should expect to receive your item within 2 working days. If there’s anything else we can assist you with, please email us on info@sadafscollection.com and a member of our team will get back to you as soon as possible.
Kind regards,
Sadaf’s Team
Never delivered
I ordered the pink salt chantelle baroque dress, I never received it even though I was told it'll be delivered in 3 weeks, 3 months later nothing received and no refund either, do yourself a favour and do not order from here.
1. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra Sadafscollection
Hi there,
Unfortunately, we can’t recognise your name on our order system and therefore can’t classify this as a genuine review based on a real experience.
If your concern is genuine, please email us at info@sadafscollection.com and a member of our team will be more than happy to help you.
Kind regards,
Sadaf’s Team.
The staff are very accommodating
The staff are very accommodating, gave efficient replies and were overall lovely. My dress was beautiful delivered fast. Will certainly be ordering from this business again. Great value 👍🏼
1. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Sadafscollection
Hi there,
Thank you for taking out your valuable time to review us. We really appreciate it!
If there’s anything else we can assist you with, please send us a message or email and we’ll be happy to help.
Kind regards,
Sadaf’s Team
I ordered several outfits three weeks…
I ordered several outfits for an event. I paid for next day delivery. Three weeks later- the outfits have not arrived.
I contacted them regarding this issue.
I didn’t receive the items so I requested a full refund. I’m now waiting for them to trace this delivery so then they will refund me once they are compensated by the delivery company. I am within my customer rights to request a refund for goods paid for but not received in time but now I’m waiting for this refund.
I will not order in the future.
12. september 2022
Svar fra Sadafscollection
Hi there,
We are sorry to hear about your experience. Unfortunately, it is out of our control if the delivery company lose the parcel or fail to deliver. The parcel was sent with free next day delivery but was lost in the delivery process. This is a very rare case scenario as all of our other next day parcels are delivered on time.
We did offer to send you a replacement package but that was rejected by you.
We understand your dissatisfaction in this and we are aiming to resolve this for you as quickly as possible, once the delivery company gets back to us with an update.
If you would like to discuss this further or would like any assistance, please email us and a member of our team will get back to you as soon as possible.
Kind regards,
Sadaf’s Team
I have not received goods and waiting…
I have not received goods and waiting for refund please confirm when I will receive the refund. I purchased goods over 4 months ago and have not received any goods or refund?
Please note Never use this website!!!!!
I received goods last week which was 4 months after I ordered them and have no desire to keep them as the wedding was in August please confirm when you will refund my purchase in full?
And organise to pick these goods up as they are no use to me now?
I do not recommend anyone using this site as they promised me a full refund in 24 hours and now expecting me to keep goods I ordered in June 2022 for a wedding that was in August this year.
I await confirmation of my refund?
Please confirm contact details of senior Director as soon as possible!
I’m reply to message received on 2 October I was offered a refund in full from the Sadaf Collection team on 27 July 2022 and I confirmed on the same date to issue my refund.
I have all my emails and Sadaf collect teams email to prove I requested a refund within the refund period as I did not want the garments 3 months after I ordered.
This is a very unpleasant experience for me and would like to speak to a manager as I want to process a complaint! Please organise for details of management to be sent to me asap!!
15. juni 2022
Svar fra Sadafscollection
Hi there,
On our system it shows that your item has been delivered a few weeks ago. We had also emailed you the tracking details at the time of shipping.
Unfortunately, we cannot offer a refund if the item was already delivered and no return was requested within the returns timeframe.
At first you informed us that the goods weren’t delivered and that’s why we agreed to a refund but once our team checked on the system, the tracking was showing as being delivered. For a refund to be issued, the item must be returned which hasn’t been done.
Kindly email us if you require any further assistance.
Kind regards,
Sadaf’s Team
Svar fra Sadafscollection
Hi there,
Thank you for taking your valuable time out to review us. We really appreciate it.
Kind regards,
Sadaf’s Team
Just ok
The colour of the outfit was completely different in real life compared to the website. The quality of the dress wasn’t as good as expected/portrayed online. I chose next day delivery. However, it took 3 days to arrive.
7. september 2022
Hi I order 2 suits form them the…
Hi I order 2 suits form them the delivery came after a week the size was not right I try to message them but the response was too slow I posted my suit back nobody get back to me I need my money back
5. august 2022
Anmeldelse skrevet uten oppfordring
I have requested a return as soon as I…
I have requested a return as soon as I received my order. Contacted on severa platforms but no one got back to me yet although I used to get responses before ordering. I will open a dispute and will ask for my money back from klarna!!!! Do not order from them!!!
23. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Sadafscollection
Hi there, thank you for taking your time out to review us.
We apologise for the delayed response. It can take up to 24 hours for us to get back to enquiries depending on how busy chat lines are. One of our team members had gotten back to you within that time frame and advised you on how to return.
If you require any further assistance, please do not hesitate to contact us.
Thank you
Amazing quality and styles
Amazing quality and styles. So happy with my purchase !!! Got lots of compliments on my suit !! Thank you
22. august 2022
Svar fra Sadafscollection
Hi there, thank you for your honest review.
We are happy to hear that you are pleased with your purchase.
If you require any assistance with future orders, please do not hesitate to contact us and we will be happy to help!
Thank you.
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