The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Vis mer
In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a n... Vis mer
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Kontaktopplysninger
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Storbritannia
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer service can only be judged…
Customer service can only be judged when something goes wrong
I ordered a wrong item.
I had a problem at first with Sales not passing on my order details but once I spoke to lovely lady in customer service it was all sorted out and the wrong items collected.
I would recommend using Ruby Group

Svar fra Ruby UK
Proper Job!
Kept me informed through emails throughout the purchase. Delivery was prompt, and driver very respectful and cheerful. Nice experience, proper job.l
Just everything you would expect
Quick delivery. Good quality and just what I ordered.
Excellent all round
Excellent product, price, delivery and communication. Everything you want as a customer. Highly recommend.
Ordered over the phone and it was here…
Ordered over the phone and it was here within three days. Very good quality Hardwood and I am very pleased indeed. The gentlemen was extremely helpful on the phone helping me choose what I needed.
Delivery when promised
Delivery when promised
Gate is well made
Kept informed at every stage

Svar fra Ruby UK
Like the support and prices
Like the support and prices. Easy website use.
Liked the low cost of delivery.
Disappointed I had missing item and it needed 2nd delivery delaying my build. Having said that, Ruby team sorted it without issue
Thanks for the reply team.
I am currently planning next phase of my build and will need some more timber so will try you again soon.

Svar fra Ruby UK
Would definitely recommend Ruby
Would definitely recommend Ruby, and buy from them again myself. I needed a gate to fit a specific width and hinge around a drainpipe and they sent me a full dimensions diagram to ensure it would suit what I needed. The gate also arrived on time, is great quality and looks brilliant now it's fitted.

Svar fra Ruby UK
All was gr8 come on time the gate is…
All was gr8 come on time the gate is well good all it needs is a man to fit it

Svar fra Ruby UK
Excellent customer service
Excellent customer service. My order was delivered to home but needed to got to my allotment. Customer service arranged for a delivery crew to collect and take it there which they did today despite snow storm and difficult access to the site. I thank you and the guys so much.

Svar fra Ruby UK
Brilliant service
I spent a lot of time trying to source wood to replace some shiplap t&g on a shed at timber and builders merchants without success. Ruby had exactly what I needed.

Svar fra Ruby UK
Apex gazebo
I wouldn’t hestitate to use this company again ,very efficiant from ordering to delivery and help afterwoods. The gazebo is up and ready to go ,builders were pleased with how it went together and the wood is ecxellent quality thankyou joy.

Svar fra Ruby UK
Cannot fault Ruby.co.uk
Cannot fault Ruby.co.uk. Excellent service from start to finish. Really please with our side gate

Svar fra Ruby UK
Good service when choosing the product
Good service when choosing the product, easy way to pay and excellent delivery service.

Svar fra Ruby UK
Fitted perfectly and very well made
Fitted perfectly and very well made, fast delivery 10/10

Svar fra Ruby UK
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