I ordered a $25, 5 oz. tube of adhesive online. After a week and no notice, I called, the order hadn't processed and they said they'd contact IT, expect an email tonight. After two more days with no... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This was my first time placing an order with R.S. Hughes. I chose R.S. Hughes because it had what appeared to on hand stock of our preferred brands of certain PPE items (gloves, safety glasses, lens... Vis mer
Selskapet har svart
I wanted to thank Jared and Austin for taking care of our needs suppling us over night with 3M adhesive. Our company is doing some extensive sealing tests trying custom sealing geometry and we needed... Vis mer
Always great service and well represented company, my dislikes are the moqs, the minimum free shipping has gone up from $99 to $249, and the wait times have seemed to get longer for us. We are a small... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Leverandør av industriutstyr
- Leverandør av slipemidler
- Leverandør av bygg- og anleggsutstyr
- Leverandør av elektrisk utstyr
- Leverandør av fabrikkutstyr
- Overflatebehandling
Opplysningene stammer fra ulike eksterne kilder
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
Kontaktopplysninger
Corporate Headquarters: 1162 Sonora Court, 94086, Sunnyvale, USA
- 877-774-8443
- rshughes.com
2,9
Middels
721 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I was charged $185 dollars shipping for…
I was charged $185 dollars shipping for $39 dollars of product. I ordered two syringes of solder paste which was under half a pound. You couldn't tell me what the shipping charge was going to be in advance. If I knew that it was that outrageous, I wouldn't have proceeded with the order. Never again!
2. oktober 2023
Svar fra R.S. Hughes
Hello,
We are sorry for any inconvenience caused by not informing you about the shipping expenses associated with your order. After contacting your local branch, it appears that your product required special handling and international shipping. We intend to contact your local branch and share this experience with our team in order to enhance our processes. If you have any additional feedback or concerns please reach out to customersolutions@rshughes.com.
R.S. Hughes Customer Solutions Team
Order processing
I placed an order at 9:30am and received confirmation of the order and was told I would be contacted when the order was ready for pickup. The following day I called in the afternoon and was told that my order would be pulled and my driver could pick it up within the hour. That meant it took almost 30 hours to get my order. We have been a customer for over 20 years and this is not the way we have been treated in the past. It appears though that this is becoming more of the norm and that is not ok.
27. oktober 2023
Svar fra R.S. Hughes
Hello CWS,
We regret the most recent purchase experience you had. We acknowledge that it took 30 hours to process your order, and we sincerely apologize for any inconvenience this may have caused to your business. We understand that this is not the level of customer service you are accustomed to. Your feedback is important to us, and we will relay it to both your local branch and our internal team.
Thank you,
R.S. Hughes Customer Solutions Team
Web site said item was in stock
Web site said item was in stock. Confirmation email said item was on backorder but would ship in 1 to 2 days. Two weeks later wrong item was received. One week later correct item arrived. Having said all that, customer service was very professional, courteous and prompt.
9. oktober 2023
Svar fra R.S. Hughes
Hello David,
We regret any inconvenience you may have encountered due to issues with our inventory and appreciate the positive feedback regarding the professional and prompt customer service you received. We will forward this feedback to our team. Thank you for the review.
R.S. Hughes Customer Service Solutions Team
Purchasing Department
I'll ordered 20 pcs. bump cap with Order #A-11682436 dated Oct. 17, 2023 and we needed the item. But your company said they can deliver the item eta by December 2023. i don't think i will ordered again because the delivery is very late. Hope you do something to fix your delivery problem.
27. oktober 2023
Svar fra R.S. Hughes
Hello Apro,
We sincerely apologize for the delayed estimated time of arrival for your order. We comprehend the significance of timely deliveries, and deeply regret any inconvenience this delay may have caused you. Our team is actively engaged in enhancing our inventory management and strengthening our vendor relationships to mitigate these kind of delays. We appreciate the review and will forward this feedback to our team.
Thank you
R.S. Hughes Customer Solutions Team
faster and great response all way
27. oktober 2023
Svar fra R.S. Hughes
Hello Hector,
Thanks for the review! We are happy to hear you received fast and great customer service. We look forward to doing business with you again!
R.S. Hughes Customer Solutions Team
Product arrived in a timely manner and
Product arrived in a timely manner and it was exactly what I ordered unlike another company I dealt with in the past
23. oktober 2023
Svar fra R.S. Hughes
Hello Heriberto,
We are thrilled to hear your product arrived in a timely manner! Please let us know if you ever have any questions or concerns. Thank you!
R.S. Hughes Customers Solutions Team
David was extremely knowledgeable about…
David was extremely knowledgeable about the product I needed and was able to help me quickly and easily place an order.
25. oktober 2023
Svar fra R.S. Hughes
Hello Neal,
We are glad David was able to provide the expertise needed on your product selection! We will make sure to forward this positive feedback to our team.
Thank you,
R.S. Hughes Customer Solutions Team
Svar fra R.S. Hughes
Hello Randy,
We are glad you received fast shipping! Our priority is to provide the best customer service possible. Please reach out if you ever need assistance.
Thank you,
R.S. Customer Solutions Team
Svar fra R.S. Hughes
Hello Robert,
We appreciate the review! We are glad you chose R.S. Hughes. Thank you!
R.S. Hughes Customer Solutions Team
The website is easy to use
The website is easy to use. And I got a quick confirmation once the order was placed.
23. oktober 2023
Svar fra R.S. Hughes
Hello Carole,
Glad our R.S. Hughes website was easy to use! Our goal it to always provide exceptional customer service. We look forward to doing future business with you.
Thank you,
R.S. Hughes Customer Solutions Team
5 star service!
Easy to order. Customer service replies quickly, and solves issues efficiently. Product shipped quickly. 5 stars!
21. september 2023
Svar fra R.S. Hughes
Hello,
We are glad that it was easy for you to place your order on our R.S. Hughes website. Our goal is to provide excellent customer service and its sounds like your branch was on top it. Thank you for the review!
R.S. Hughes Customer Solutions Team
I still don’t have the item I ordered
I still don’t have the item I ordered. It’s been weeks
23. oktober 2023
Svar fra R.S. Hughes
Hello Robodog,
We apologize you have not received your order. After contacting your local branch, it seems that your order is currently on hold due to a delay with the vendor. We are sorry for any inconvenience this may be causing. Your local branch has informed us that they will get in touch with you again to address this matter.
Thank you,
R.S. Hughes Customer Solutions Team
You've got what i needed
You've got what i needed, the web page was very friendly, and everything was on time. Good job
23. oktober 2023
Svar fra R.S. Hughes
Hello Elias!
We are thrilled to hear we had what you needed and that you were able to navigate our website. We are glad to know that everything was delivered on time. We hope to continue earning your business. Thank you!
R.S. Hughes Customer Solutions Team
i placed an order an for more that i…
i placed an order an for more that i tell them that was very urgent to get the order, nobody could give me the
urgent service i needed, i am still waiting the trcking number, i know that there are procedures, but always are ways how to solve problems and urgency, but this time i did not received any help
23. oktober 2023
Svar fra R.S. Hughes
Hello Raul,
We apologize you felt a lack of urgency with the service you needed and we sincerely regret any inconvenience this may have caused. We reached out to your local branch and it sounds like Sergio has been in communication with you. Your local branch advised your order should arrive tomorrow to the warehouse and than will be shipped out. Please feel free to reach out for any additional questions or concerns.
Thank you,
R.S. Hughes Customer Solutions Team
Order Status
It was somewhat easy to place an order but no way to see past orders or track a current order.
23. oktober 2023
Svar fra R.S. Hughes
Hello Bill,
We are happy to hear it was relatively easy to place an order on our R.S. Hughes website. We apologize you experienced difficulty viewing past orders and tracking current orders. On your account you can view past orders by navigating to "My Account" and selecting on "Order History". You may also view the status of order by selecting on the "Order ID". Thank you for taking the time to leave us a review we will forward this feedback to our team.
R.S. Hughes Customer Solutions Team
Not in stock with a listing of In stock
You should be more honest with your customers instead of saying in stock you should say sorry local warehouse is out of stock but we can get it to you next week instead of tomorrow.
23. oktober 2023
Svar fra R.S. Hughes
Hello David,
We genuinely appreciate your input as it helps improve our services and processes. We want to clarify that our goal is to always be as transparent and as honest as possible with our customers. We apologize for any inconvenience you may have experienced and we will forward this feedback to our team.
Thank you,
R.S. Hughes Customer Solutions Team
Multiple shipments from different…
Multiple shipments from different locations and it took much longer than first informed. Customer P.O. was wrong on packing slips and was informed it couldn't be changed. Packing slips on 2 shipments were un-readable.
23. oktober 2023
Svar fra R.S. Hughes
Hello Kevin,
We apologize you experienced a delay in your order that you did not anticipate. We regret any inconvenience you may have experienced with the packing slips as well. We will be forwarding this feedback to our team in order to improve our internal processes. Thank you for the review.
R.S. Hughes Customer Solutions Team
If you order more than 1 thing its "Suspicious"
Told me my order was "suspicious" and only sent me half of what I ordered without ever notifying me that my order was being altered.
16. oktober 2023
Svar fra R.S. Hughes
Hello Gino,
Thank you for sharing your feedback. We have reviewed your order it looks like you ordered two items, we sent you the one we had in stock and ordered the second from the manufacturer. Before that order could be delivered the remainder of the order was cancelled at your request since you were able to source the item elsewhere. We apologize for any confusion.
R.S. Hughes Customer Solutions Team
Great website organization and customer service
The website is organized well so easy to search and fine desired items. The feature of recording customer customer part numbers and labels adds to ease of locating standard reorder items.Checkout is fast and simple. Corporate pricing is competitive. Receiveing a personal followup email confirming order details with anticipated ship dates completes the task.
16. oktober 2023
Svar fra R.S. Hughes
Hello Terry,
We are happy to hear your feedback! It is nice to hear you can easily navigate our website, enjoy our order process, and that we are able to provide competitive pricing. We look forward to your future business. Thank you for the review!
R.S. Hughes Customer Solutions Team
Finding the right product on the…
Finding the right product on the website and ordering was easy. Shipping was quick and efficient.
16. oktober 2023
Svar fra R.S. Hughes
Hello Jerry,
We are glad to hear the ordering process on our R.S. Hughes website was easy for you. Our goal is to continue to provide quick and efficient shipping. Thank you for taking the time to leave a review!
R.S. Hughes
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.