RS Connect Anmeldelser 1 039

Excellent communication from start to finish, whether it was by phone, email or text. Courtesy call the day before installation with an approximate time. Then on the day received a text to confirm the time, which was spot on.
The installation and the engineer was very polite and helpful very tidy and excellent installation, answered any questions I had no problem.
Overall from start to finish excellent service, highly recommended. 10/10

Marc arrived on time, had a plesent smile and introduced himself. He had a look at the dashcam and the car and started work. It was not an easy fit. But he kept at it and Marc did a brilliant job. Then he attached my phone to the dashcam which he made look easy. Thank you Marc.

Marc was brilliant....lovely, polite and hard working. Really good job and couldn't have had a more wonderful person to do it.

I had someone come out to disconnect the black box in my car, I suffer from severe anxiety as it is so interacting with people is really hard for me and this guy made me feel so uncomfortable. He came across very rude and his body language and tone were not something you wish to come across. I did make a complaint over the phone and the lady I spoke to was lovely but then I received a email and if I wasn't feeling upset as it was it seemed like they didn't believe me. I'm absolutely disgusted at the service I received. I think they need to send him for some training in customer service. Grumpy old sod

Polite, friendly and experienced service. Very efficient and professional.

Dash camera installation (front and rear), you can barely see it! Very professional, friendly and quick service! 10 out of 10

Very friendly and knowledgeable about the task at hand

Marc was very friendly and professional. Explained everything I needed to know.
Wires and cameras fitted in a tidy professional way. Thanks

Lewis arrived this morning promtly at the time he said double check everything and checked again.prefect service releaved me of all my worries and set into motion the propper direction i need to be in . TOP WORK LEWIS.

Marc came and fitted my dashcam - he was great! All sorted within a few hours and he even had a few spare parts which I didn't know I needed, otherwise the job would have been cancelled. Thanks Marc!

Very friendly and was shown exactly how dash cameras worked. Was asked regulary if i would like a drink or if there was anything i needed. Dash cams were fitted perfectly and explained to me about how they are fitted and how to adjust if needed.

Marc was fantastic on time, left no mess & worked quick and tidy well done

Kieran was very efficient
Explained everything clearly before and after and the fitting
I feel very confident using my dash cam

Marc was brilliant....lovely, polite and hard working. Really good job and couldn't have had a more wonderful person to do it.

He’s done a fantastic job quick and very tidy good job well done

The installation engineer ‘Marc’ what a top bloke. He went above and beyond. He could not find our motor mover control box for the required negative feed. He had to remove a panel covering the battery wiring to obtain a negative feed.
He kept the workspace tidy. The installation is of good quality. Being in a similar trade as I design electrical services in buildings. I know a good installation engineer when I meet them and witness their work. Highly recommended for the installation side.

The reason I could not give this review 5 stars was the correspondence received was misleading and confusing from the office. The day before the installation I received by email and text stating the install would be in the afternoon. On the day of the install I received a text at 10:13 stating the ETA was 10:18am ( not as previously indicated the afternoon)
Giving me 5 minutes to get to the storage yard where our caravan is stored. I arrived in the nick of time as the engineer was about to leave. Which I hold no grievance against the engineer at all.

Sort your Admin out please

Otherwise a good experience

Very efficient and good communication once the date for fitting was agreed. Joel (the fitter) was friendly and did a good job fitting the dash cam and showing me how it worked.

Great service. Fitter arrived on time and was very efficient.

Poor customer service, no specific time slot message for dash cam, arrived any time and expected us to be there all the time. Also said we waited, we arrive in the morning and they appear at 7, while their opening hours are 9-5, which I expect at 7. To reschedule, you have to call at 9, which doesn't make sense. When you speak to customer service, it feels like they’re offering a free service after charging £150, and you still get rudeness.

Got to be one of the worst companies out there for customer service. Made phone regarding tracker for caravan. Yep we can do it. Called day of installation young man. Said has been given wrong part. Recall r/s connect. Need at cancel agreement and redo costing over £1200. Awaiting refund which still not done. Eventually on second time. The young man attended took him under 5 mins. Workmanship was excellent clean n tidy. Just a shame your customer service team isn’t as great.