not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love... Vis mer
I’ve had rotary watches for decades…automatic, manual and battery…I’ve also owned prestige brands Rolex and Tag Heuer. Obviously the prestige watches win out over their cheaper rivals..but nothing... Vis mer
Selskapet har svart
The customer service I received from Lorraine Martin was absolutely top notch. She really listened to my issues and took it upon herself to help me. Without Lorraine's help this issue would've taken m... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Rotary Watches
Skrevet av virksomheten
Original British Design
Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.
Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.
Kontaktopplysninger
Rotary Watches Ltd, Elm Yard, 13-16 Elm Street, WC1X 0BJ, London, Storbritannia
- 02074345500
- service@rotarywatches.com
- rotarywatches.com
4,1
Bra
345 anmeldelser
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Svar fra Rotary Watches
Thank you for the kind review Steven, it is greatly appreciated!
Fraser | Rotary Team
Having bought my son a rotery watch for…
Having bought my son a rotery watch for his 18th birthday I was so dissapointed to see the second hand was lying in the face of the watch and lodged in the skeleton movement.
Clearly a very disappointing experience as I then needed to return watch for a repair.
This was not a cheap purchase £300 , I expected better.
Also to add insult I have to pay for the postage to get it repaired.
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rotary Watches
Hi Michael,
We are so sorry that you had a less than satisfactory experience with our watch and customer service. We will pass this feedback onto our customer service department and endeavour to improve.
Fraser | Rotary Team
Svar fra Rotary Watches
Thank you for the positive review Mark, we are so glad that you are enjoying your new watch
Fraser | Rotary Team
Svar fra Rotary Watches
Thank you for taking the time to leave a review Alicia, we are so glad that you are enjoying your watch!
Fraser | Rotary Team
Item arrived damaged & emails ignored
Item arrived damaged and defective. Despite two emails to Rotary requesting a return, there has been no reply.
Terrible product and desperately poor customer service.
25. februar 2025
Svar fra Rotary Watches
Thank you for taking the time to leave a review. We apologise for the delay in responding to your return request. We will pass the feedback onto the customer service department.
Fraser | Rotary Team
Refund of Postage Cost Not Received
I am writing to express my extreme dissatisfaction regarding the handling of my refund. I returned a faulty watch due to quality issues using Royal Mail, with a postage cost of £4.79. Before sending the item, I was assured by your customer service that the postage fee would be refunded once the return was received.
It has now been two months, and despite sending over 20 emails and reaching out via Instagram, I have received neither a response nor the promised refund. This lack of communication and resolution is completely unacceptable.
21. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Rotary Watches
Hi Wang,
We apologise for the delay in processing your refund. We will pass the feedback on to the customer service department.
Fraser | Rotary Team
LACKING CUSTOMER SERVICE
Update - received a reply to my complaint email, and they were going to arrange a technician to call! Yeah right, to little to late, what utter incompetence
I am using a qualified original watchmaker to repair, as any trust here ‘gone south’ NOT THE ROTARY COMPANY OF OLD 😩
Emailed to identify if they could provide price for my rotary elite as the date wheel skips date, they responded by advising if i provide a contact number a technician will call me, i confirmed when i would be available which was after 11am same day and 2 DAYS LATER NO CALL 🤷😩
So will now find a local watch retailer and would NOT RECOMMEND THE SERVICE DEPARTMENT at all
19. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rotary Watches
Hi Ed,
We are sorry to hear of your poor experience with our service department. We will pass the feedback on and look to improve for the future.
Fraser | Rotary Team
I like this watch and I'm glad I bought…
I like this watch and I'm glad I bought it. Unfortunately it didn't work and I had to go to a watchmaker who had to change the battery, which is very disappointing.
3. februar 2025
Svar fra Rotary Watches
Hi Christine,
We are terribly sorry to hear that your watch arrived with a dead battery. This is a very rare occurrence, but nonetheless one that should never have happened.
We will take this feedback on-board and look to improve our QA where we can.
Fraser | Rotary Team
Not very happy
Good watch company normally offer a free returns, with Rotary you have to pay for that.
3. februar 2025
Svar fra Rotary Watches
Hi Adrian,
Thank you for the feedback regarding our returns policy. We will put this forward to the wider team.
Fraser | Rotary Team
Brought my watch online
Brought my watch online, the delivery was quick and the product arrived safely. The watch itself is fantastic, my first automatic. I’m definitely going to be buying from rotary again, the brand has an iconic history which was another reason I brought my watch and Will definitely buy from here again.
3. februar 2025
Svar fra Rotary Watches
Thank you so much for the review, we greatly appreciate it and are so glad that you are enjoying your first automatic watch. There is something particularly special about mechanical watches!
Fraser | Rotary Team
The Rotary Club.
Ordered a lovely pair of his n hers watches for a very special event.
Easy order, swift delivery, quality items, job done.
Highly recommend.
Thanx 😊
30. januar 2025
Svar fra Rotary Watches
Thank you for the review Gary, we are so glad that you both enjoyed your watches!
Fraser | Rotary Team
Svar fra Rotary Watches
Thank you for the positive review Colin!
Fraser | Rotary Team
Really disappointed in Rotary!
Really disappointed in Rotary!
My wife gave me a watch 11 years ago, had worked fine since. Recently the numerals have fallen from the face of the watch.
I reached out to their service centre and they said they don’t have parts to do the repair. Had a few back and forths with them clarifying that I simply need the existing parts reattached.
They refused and just said but a new one, despite the sentimental value.
Poor customer service.
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rotary Watches
Hi James,
Thank you for taking the time to write a review. We do apologise that we were unable to previously help you with your watch. Rotary has changed hands since you last contacted regarding a repair. We would recommend that you get in touch with our service team again as we may be able to assist you with this matter.
Alternatively a reputable jeweller should be able to help you with a repair.
Please do let us know if you would like to arrange a repair by emailing service@rotarywatches.com
Fraser | Rotary Team
I have tried to request a return twice…
I have tried to request a return twice and I still have had no response. There is no customer service telephone number to ring. Not really how I expect a trusted company to treat its customers
3. februar 2025
Svar fra Rotary Watches
Dear Brian, we sincerely apologise for the lack of response. The team will be in contact this morning and will endeavour to resolve the issue asap.
Svar fra Rotary Watches
Thanks for the 5*
Happy chappy
Yeah, I’m happy with my purchase. I had A little issue with the watch which I had to do an email and I had a lovely response telling me what I needed to do and of course it was my fault. There’s nothing wrong with the watch and I’m very happy.
30. januar 2025
Svar fra Rotary Watches
Thanks so much for the excellent feedback.
Svar fra Rotary Watches
Thank you for the 5*
Excellent watch and even better…
Excellent watch and even better service. Ordered on Sunday, delivered on Tuesday....
28. januar 2025
Svar fra Rotary Watches
Amazing to hear, thank you.
I am sure I ordered a watch for myself…
I am sure I ordered a watch for myself but a man’s watch arrived - obviously I could have made the mistake but there is no way of checking on the order. I looked on the company website and it says you need to email to see if you can return it within 30 days I have done so and but not received a reply. I telephoned and after waiting I was cut off twice I then Chose a different option from the menu And spoke to a lady who said I could try a different email for the company, I have done Only to have it returned saying it is undeliverable!
28. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rotary Watches
Hi Joy, we are sorry to hear this. We have worked with you to clear up the issue, we now hope that you are satisfied with our service.
Fantastic Rotary watches are reliable and…
Rotary watches are reliable and fabulous looking. I have 2 watches and this one was bought for my sister and she absolutely loves it.
2. januar 2025
Svar fra Rotary Watches
So pleasing to read, thank you for the 5*
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