Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Please, please, please think really hard before buying a property that this company is involved with. You will get charged for absolutely everything they can think of and it is a poor poor service. Do... Vis mer
Having dealt with some bad factors previously, Ross + Liddell are the best I've come across. Online chat function is really helpful, Paige and Rhiannon recently assisting with missing keys from previo... Vis mer
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Kontaktopplysninger
Storbritannia
- ross-liddell.com
4,0
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 78 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Paige's cheerful and efficient…
Paige's cheerful and efficient helpfulness in progressing an ongoing issue with repair to a door security system
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Peter, what a lovely review. Thank you so much for your feedback. Paige is delighted.
Absolutely awful company don’t touch…
Absolutely awful company don’t touch them
Money grabbing charlatans awful customer service rude staff if you can even get through to them
Just leave well alone
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Andrew, we responded to your previous negative review, requesting information to assist us in identifying your account. Unfortunately, we did not receive this. We have sent a further request, in the hope that you respond, and enable us to investigate an assist with any outstanding issues.
General enquiry
quick, simple and direct, you could not ask for more
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Gerard, thank you so much for taking the time to review our services.
Used online chat with Nicole from Ross…
Used online chat with Nicole from Ross + Liddell. She answered all my questions quickly and gave very clear explanations. Excellent service with my first interaction with this company.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Colin, thank you for taking time to review our services. We appreciate it.
Paige was very helpful and quick to…
Paige was very helpful and quick to respond.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Monica thank you for your feedback, we appreciate it.
Very helpful.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Bob, thanks for taking the time to review our services.
Candela! Live chat help
Candela on live chat was a great help today. Very informative and quick to respond, not to mention polite (which I have had little experience of in the past with other departments within Ross & Liddell). Although my main query has yet to be resolved, I feel content and at ease that it will be dealt with soon.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Gail, thank you so much for your feedback.
Had some billing queries as I had…
Had some billing queries as I had recently moved into. Went into live chat and spoke to Candela. She was super prompt and answered all my questions, and sent me all the information i needed to get my direct debit set up! Brilliant service.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Lauren, we appreciate your feedback. Thank you
Contacted and spoke to Leah who was…
Contacted and spoke to Leah who was quick to repond and answered my question.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Thank you for your feedback. We appreciate you taking the time.
Live chat with Paige to follow up on an…
Live chat with Paige to follow up on an issue I have. She tried to contact the company during the chat with no success. She will keep me informed by email.
Couldn’t really ask for more
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Joyce, thank you for taking the time to leave a second review. We're glad to hear that Paige is moving things forward and keeping you informed.
Livechat - Excellent Service
Excellent service from Leah on the livechat, she was very polite and resolved my queries within minutes.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Thank you so much for your feedback. We'll be sure to pass this on to Leah.
Rhiannon was very efficient at…
Rhiannon was very efficient at providing information I requestefd
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Helen, glad to hear it. Thank you for leaving feedback
Lovely and very helpful staff (Online Chat Servie)
I needed some clarification about my bill which showed an outstanding balance. I used the online chat service and I can’t thank enough “Leah”. She was extremely helpful and professional. She resolved my bill issue immediately. Thanks once again Leah, you are an asset to the company.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Great service from Nicole on R&L chat…
Great service from Nicole on R&L chat this morning. Polite, prompt, clear; answered questions and actioned my requests. Thank you!
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
John, thank you for taking time to review our services. We're glad you are happy with our service.
Paige was very friendly and efficient
Paige was very friendly and efficient. She listened too and understood my message and said she would arrange for a contactor to attend ASAP.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Anne, we're glad to hear that Paige was able to assist you quickly. Thank you for taking time to feedback.
Information on grass area degrade
@Kerri from Ross & Liddell was very helpful on the Chat function of their customer service.
Managed this and one other query without any issues.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Ian thank you so much for taking time to provide feedback. We appreciate it.
Live chat very helpful
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Andrea, we're glad to note that you found our Live Chat Service useful. Thank you for providing feedback.
Just wrote another check for Ross and…
Just wrote another check for Ross and Liddle it’s the worst factor out there 70 Craigpark in Dennistoun been ripped off by this factor for roofing repairs they charged us Nearly £200 between the other tenants for two screws on the bannister this factor just has a license to print money I don’t know how the law doesn’t investigate them
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Thank you for your review.
We note your concerns and have reviewed the recent payment of £254.00 received in respect to charges raised in November 2025. This payment relates to the specific charges listed on your invoice, which include gutter repairs, flat roof repairs, a front door repair, stair lighting costs and our management fee. If you would like us to go through the invoice in more detail or provide copies of the contractor reports, we would be happy to assist. Please contact us directly so we can help clarify any outstanding queries
This review is solely about the CHAT facility not Ross + Liddell
This review is solely about the CHAT function, specifically with Nicole. She was prompt, polite and efficient.
I am not a fan of this facility, much more can be said and achieved in a much shorter time with more detail being exchanged more accurately use person to person conversation.
But on this occassion it was satisfactory.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
Thank you very much for taking the time to leave this review.
We’re pleased to hear that your interaction with Nicole was prompt, polite, and efficient, and that the support you received on this occasion was satisfactory.
We understand that the live chat facility may not be everyone’s preferred way of communicating. While many customers find it convenient, we fully appreciate that some conversations are clearer and quicker over the phone. If you would prefer to speak with us directly, you are always welcome to call us instead of using live chat—whatever method works best for you, we’re here to help.
Thank you again for your feedback; it helps us continue improving our service.
Candela dealt with my query very…
Candela dealt with my query very promptly and efficiently and was extremely courteous in her communication.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ross + Liddell
William, we're glad to hear it. Thank you for taking time to feedback.
Dette er Trustpilot
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