Speedy delivery & very prompt customer service reply when emailed regarding a question. Haven't tried the tan as yet but will be this weekend & look forward to the results as it has come highly re... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jody was fantastic when having to deal with a lost in transit parcel (to no fault of Rose & Caramel). She was super understanding, acted swiftly and sent out a replacement package right away. Amazing... Vis mer
Tan is amazing! My daughter uses it for dance competitions in SUPER DARK and we love it! Customers service is excellent too, very friendly and quick at responding.
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Vis mer
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Informasjon om virksomheten
Om Rose & Caramel
Skrevet av virksomheten
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktopplysninger
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Storbritannia
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
4,0
Bra
459 anmeldelser
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I made an order from this company for…
I made an order from this company for the first time, quite excited to try a new brand. However I still have not received my order nor have I had a reply from the emails I have sent. Poor customer service. And poor order control. Absolutely no communication at all. Even the courier is still waiting according to the tracking
7. juli 2026
Svar fra Rose & Caramel
We're very sorry that your first experience with Rose & Caramel wasn't as expected.
We've located your email and were pleased we could respond quickly and resolve this for you. Thank you for your kind reply to our Customer Care team - we really appreciate your patience and understanding while we investigated the delay with the courier.
While we always aim for orders to arrive on time, unfortunately courier delays can occasionally happen outside of our control. We do, however, always want to ensure our customers are looked after and that any issues are resolved as quickly as possible.
Thank you again for giving us the opportunity to put things right, and we hope you love your Rose & Caramel products.
Best tan ever
I love all rose and carmel products and the reward scheme is great. I've used this brand for years. I use the velvety super dark tan. I have extremely pale skin and its gives me a gorgeous natural looking tan so don't let the super dark put u off of ur pale like me. In the summer I tan over 2 nights and just do one in the winter. The purity tan remover is amazing also. Over the years I've had one problem with my order and it was dealt with swiftly and the customer service team were great. 100% the best tan u can get.
29. juni 2026
Svar fra Rose & Caramel
Thank you so much for your review and for being a loyal Rose & Caramel customer over the years!
We're delighted to hear how much you love our Velvety Super Dark Tan and that it gives you such a natural-looking result, even on very fair skin. It's also wonderful to hear that our Purity Excel Tan Remover has become a favourite too.
We're especially pleased that when you did experience an issue with an order, our Customer Care team was able to resolve it quickly for you. Providing the best possible service is just as important to us as creating innovative products.
Thank you for your continued support and for recommending us so highly x
For the second time I’ve been sent the…
For the second time I’ve been sent the wrong shade and returns process is lengthy
29. juni 2026
Svar fra Rose & Caramel
We're very sorry to hear this has happened again, and we completely understand your frustration.
Receiving the wrong shade twice is certainly not the experience we want any of our customers to have, and we'd like to sincerely apologise for the inconvenience caused.
We also appreciate your feedback regarding our returns process. Unfortunately, processing times have been slightly longer than usual while we transitioned to our new headquarters, as some returns were sent to our previous address during the move. This was a temporary issue, and we've been working hard to resolve it as quickly as possible.
Thank you for bringing this to our attention and for your patience. Your feedback is invaluable in helping us improve our service, and we truly appreciate the opportunity to put things right.
Works amazing!
Works amazing!! However, I did have a rash or hive-like reaction. I have sensitive skin, so I should have spot-tested before using this. My reactions are only in my already eczema-prone areas. If you have sensitive skin, I would recommend against this. If not, it’s great!! I can use it on my arms and upper legs, but anywhere else, I end up rashy. I’ve used this product a handful of times and always have the same reaction.
10. juni 2026
Anmeldelse skrevet uten oppfordring
I think this tan is incredible
I think this tan is incredible. I am really pale and most tans look golden in certain lighting but so pale in full sun. Rose & caramel looks great in bright sun, I do two coats, only one on hands and feet. Tan is so natural looking olive not orange. Goes on really well, no streaks and no build up marks. I use moisturiser before applying on areas that catch the tan… knuckles, feet’s etc. love it! Highly recommend
4. juni 2026
Best yet
As a fake tanner for about 30 years, this is the best tan I have ever used . I’m trying some of their other products now… I never normally leave reviews! (And don’t want them to sell out so this is done some reluctance ) !
1. juni 2026
I have been sent the wrong item (tan…
I have been sent the wrong item (tan remover instead of tan) paid for next day delivery. I have now sent an email and multiple chats and getting completely ignored! The worst customer service!!
9. juni 2026
Anmeldelse skrevet uten oppfordring
Easy to use website with fast delivery
Easy to use website with fast delivery! Highly Recommended!
1. juni 2026
excellent product does just as…
excellent product does just as described very good service
29. april 2026
Ordered 2 products..they were poorly…
Ordered 2 products..they were poorly wrapped and arrived damaged
Send them 2 emails..never got a response..never got compensation.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rose & Caramel
I’m really sorry your items arrived in poor condition- we appreciate how frustrating that can be, and we completely understand your disappointment. We do package all of our goods onsite, with protective pacakging. We’re also concerned that your emails weren’t answered. Please contact us at customercare@roseandcaramel.co.uk with your order details so we can sort this out for you right away, as we have checked our inbox and spam and cannot locate an email from you.
Rose and Caramel x
A mistake was made on my order and one…
A mistake was made on my order and one item was missing. I emailed customer care and this was sorted out within 24 hours. Mistakes happen it’s how they are dealt with that matters and their service was impeccable. A special thanks to Christina for her prompt and timely communication. When you get this kind of service you know you are dealing with a reputable company and one that I am very happy to recommend. Fantastic service and friendly and helpful staff
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rose & Caramel
Thank you so much for this lovely review! We are so pleased to hear you had such a positive experience.
You are absolutely right - mistakes can happen, but we believe the true test of a brand is how we put things right. It’s wonderful to know that our team was able to resolve the missing item for you within 24 hours.
I will be sure to pass your kind words along to Christina; she will be so happy to hear that her help made such an impact! Your recommendation means the world to us, and we look forward to welcoming you back again soon.
Best regards,
The Rose & Caramel Team x
Biggest waste of money
possibly the worst tan remover I have ever used. Tried it 3 times. The first time I tried it as recommended on the packing and it removed practically nothing. The second time I used more product and left it longer, I was still exfoliating for just as long had I not used it. The third time I tried as recommended as what I can only imagine was an ad and even less effectiveness.
DO NOT WASTE YOUR MONEY! The worst product and I only imagine it is being recommended so much is due to the company paying people for ad’s.
I also went to leave a 1 star review on the product on the rose and caramel website. The review never appeared. I then looked through all of the other reviews on this product which happened to be only 4 and 5 stars, I have seen other people say their negative review never appeared
16. april 2026
Anmeldelse skrevet uten oppfordring
CHEMICAL BURN - TAN REMOVER
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said it’s now like cobblestones. It’s now been a week since this happened and still very painful in general but excruciating to close my eye, blink or move my eyeball. Has now became infected. On antibiotics, lubricants and cold compressions. Can’t sleep, work or drive properly. Do not get this product in your eye!!
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rose & Caramel
Hi,
We’re sorry to hear about your experience. The product label does advise avoiding contact with the eyes and includes guidance on what to do if this occurs. This is standard information provided with all cosmetic products for safety reasons.
If you need any further assistance, please don’t hesitate to contact us at customercare@roseandcaramel.co.uk.
Rose and Caramel x
Rose and Caramel is amazing
Rose and Caramel is amazing, i’ve used their tanning foams and tanning removers and all have been perfect. When ordering a new Intensity Super Dark tanning mouse it unfortunately came with a crack to the top, I made sure to write an email to ensure the company knew this had happened. No asking for a reply nor a refund or replacement, however Tasha got back to me the next day with not only really helpful information but stating a replacement has already been processed and on its way!! Couldn’t be more impressed with the customer service and products with this company and can’t recommend them more!!
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rose & Caramel
Thank you so much for your incredible review! We are so happy to hear that you've been loving our tanning foams and removers.
We were so sorry to hear that your Intensity Super Dark arrived with a crack, but we are thrilled that Tasha was able to step in and get a replacement sent out to you immediately. We always want our customers to receive their products in perfect condition, and Tasha will be delighted to hear that her quick action made such a great impression!
Your recommendation and kind words truly mean everything to us. Thank you for being such a loyal customer, and we hope you enjoy your new mousse!
Best regards,
The Rose & Caramel Team x
Really impressed
I have just used the intensity mousse for the first time and I'm really impressed. It dries well and doesn't feel tacky to the touch. I haven't tried a red undertone tan before and it really works with my skin tone.
31. mars 2026
Svar fra Rose & Caramel
Hi,
Thank you for your message. We’ve reviewed your order details and can confirm that it was delivered within the timeframe you selected, taking into account the specified opening hours.
If you have any further questions or need assistance, please don’t hesitate to get in touch.
Rose and Caramel x
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