root2tip.com Anmeldelser 

213
•
TrustScore 3.5 av 5

3,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

We used these products for years with no issues. However in recent months (2026) the customer service has become really, really poor. Like other recent reviewers, I've had repeated problems with order... Vis mer

Vurdert til 1 av 5 stjerner

I gave them another chance and signed up for a subscription. Paid for first class post as we were in urgent need for the first delivery. Five days later, nothing. Emailed them to cancel the order and... Vis mer

Vurdert til 5 av 5 stjerner

Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Vis mer

Vurdert til 5 av 5 stjerner

Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Vis mer

Informasjon om virksomheten

  1. Butikk med hårprodukter

Skrevet av virksomheten

Premium quality natural beauty for textured hair and hairloss


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

213 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 20 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,6

Alle anmeldelser

(213)

28 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Love the products for my natural…

Love the products for my natural hair-out of all the truly natural brands, this one works best. My only criticism is that it takes a while to navigate the website and find the products you need.

29. november 2025
Vurdert til 5 av 5 stjerner

Lovely hair care

Washed my hair then used your products . Ive relaxed hair . Its was so soft and manageable love the products will be buying again

24. november 2025
Vurdert til 5 av 5 stjerner

Always loyal to Root2tip no matter how…

Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining she is so happy and will be showing it off tomorrow at school for sure

2. november 2025
Vurdert til 1 av 5 stjerner

Order place on 24th September not received

I placed an order on 24th September, but the Honey Rain Juice Family Pack was missing. My delivery note said it would arrive the following week. It didn't so I emailed customer service. Auto reply saying my message was received but no response from them. I followed up a phone call to them and was informed it would be sent on 20th October, yet I’m still waiting and again no comms from them. I’ve emailed again today to request a refund. Very disappointed with the lack of communication from them and long delay. I'm posting here in the hope that they refund me in a timely way after how long this has taken and hope others take heed

24. september 2025
Logoen til root2tip.com

Svar fra root2tip.com

Hi Adeana, we do apologise for the delay, we have shipped the order, it appears the missing item in question, that you were told would be delayed, was delayed slightly longer, we do not recall any email requesyting a refund, we have also spoken to you on the phone. This is not the norm for our business and whilst it was very frustrating for you we fully appreciate that, we have also shipped you an additional item for the delay.

Vurdert til 2 av 5 stjerner

The order was wrong

The order was wrong, I was sent 2 conditioners instead of shampoos. I’ve emailed with no reply.

27. oktober 2025
Logoen til root2tip.com

Svar fra root2tip.com

Hi Rhea, this issue has been resolved, we did explain. We are sorry it was an honest error.

Vurdert til 1 av 5 stjerner

Order never came!

Placed an order 2 weeks ago, no update despite saying on their website it ships within 2 days. Emailed twice, contacted on instagram absolutely no response at all. Thought it was a scam as only got this company served to me via insta. Contacted bank for refund as it’s clear I won’t be getting my product. Zero customer service not even an email to say it will be delayed. Avoid!!!

9. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra root2tip.com

Hi Georgia, your order was shipped to you, this is not a true represenation of the events. We have also spoken to you by phone, and the tracking states the item has been delivered. We appreciate the delay initially howver we will always aim to handle any customeer issue in a timely manner.

Vurdert til 2 av 5 stjerner

My order didn't arrive so I contacted…

My order didn't arrive so I contacted Root2tip. They sent out another order that was incomplete and had an item missing. They also sent out a different order that I had already received and didn't need. I offered to send back the order I don't need and asked for the missing item to be sent. This still hasn't been resolved 2 weeks later. I'm disappointed as this isn't the level of service I usually receive from them.
It would be helpful for someone to contact me directly with an explanation/update as I still need my missing item to be sent!

27. september 2025
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Svar fra root2tip.com

Hi Alysha, we are sorry for the mixup with your order, as you have said thisn is not the usual service level. We had an issue with the fufilment team.

Vurdert til 1 av 5 stjerner

Money taken 28th August now 17th…

Money taken 28th August now 17th September and still no order received. Will not be using this company again

28. august 2025
Logoen til root2tip.com

Svar fra root2tip.com

Your order was being held at the Royal mail depot, we chased this up and found out for you, it was not a shipping issue on our end. We have spoken to you by phone an also sent you a complimentary item.

Vurdert til 5 av 5 stjerner

Good experience with Root2tip

My experience with Root2Tip was excellent. The delivery was punctual, arriving exactly when they said it would, which I really appreciated. The ordering process was straightforward and hassle-free. The products I received matched the descriptions perfectly, and they turned out to be excellent for their intended purpose. Overall, I had a great shopping experience and would definitely recommend them to others.

30. juni 2025
Vurdert til 5 av 5 stjerner

Root2tip is the best!

Root2tip is a firm favourite in our house. Me and my children use the Honey Rain Juice and it has really worked wonders during the hot days - I have no regrets about my subscription. Our hair is grateful!
The company is brilliant. It’s obvious they care and bring a personal touch to everything. I also love supporting black owned businesses and hope Root2tip continues to thrive

29. juni 2025

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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