ROK Coffee Anmeldelser 

Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere when I push the levers down. Despite it being relatively new I ordered a repair kit and some seven days after the delivery date I am still waiting. I’ve contacted Rok four times and haven’t received any response.

Great coffee. Design flaws. Appalling customer service.

The whole hand pressed espresso works really well - great crema for something you press by hand.

But there’s a design flaw with how the cage where you put the coffee sits in the ‘portafilter’ - there’s an adjustment spring, but it sits out of alignment with the ridge in the cage (which it’s supposed to engage). Result is that the cage falls into the bin EVERY TIME you tap out the used puck.

Worst of all, ROK don’t seem to care about this, and are totally unresponsive to messages sent via their website or emails to their ‘info@…’ email. I’ve also had a problem with the portafilter bracket shearing off. Again, no response from ROK about whether that’s a common fault, or whether they might replace it.

I have been using ROK (presso as it was when I first bought it) products for knocking on two decades now and it just works, well! Beautiful, elegant and supremely functional. I have spent too much time writing reviews of stuff that I am disappointed in so I have decided to champion the products that I love. Durability and serviceable are hugely important to me these days. Every single morning I get up and my ROK coffee grinder does its job perfectly and is a beautiful thing to see and feel then my press does its job with that same quality feel and sensory feedback. Fundamentally they look and work fantastically.

The filter holder is of very poor quality. There is significant oxidation inside, making it difficult to open for cleaning; the chrome plating is severely corroded by the acidity of the coffee. The filter holder consistently loosens when pressurized, resulting in pressure leaks.

Ich bin sehr enttäuscht von ROK. Die Produkte sind toll, aber nachdem gleich 1 Monat nach Kauf der Alu-Guss-Ring, welcher den Siebträger hält, bei der normalen Verwendung gebrochen ist, habe ich auf meine Anfrage über zwei Monate und mehrmaliges Nachfragen nicht eine Rückmeldung bekommen. Nun muss ich leider meine Rechtsschutz aktivieren.

I greatly regret having bought the grinder. Gears are made of cheap plastic, so they break.

but after nearly 15 YEARS of daily use, my ROK coffee maker has more than earned this tribute! This morning I found myself gazing at my ROK with genuine affection, like greeting an old friend. We've shared a longer relationship than I have with my husband. It accompanied me faithfully through two years living in Ubud, crafting exceptional coffee with fresh-pressed coconut cream each morning, bypassing the dubious villa electrical wiring. It was my steadfast companion after the birth of my three daughters, providing comfort after those long, sleepless nights. From camping adventures to holiday getaways, it has never let me down. Through all of life's ups and downs, this remarkable machine has been my most reliable companion—a true testament to quality and endurance and the awesome coffee I can make. Oh the $$$ I have saved by making better coffee than 95% of Sydney Cafe's. Add a bean grinder and a milk frother and you will need little else in life....

I bought my Rok espresso a year ago alongside my first decent grinder. Suddenly I can actually taste the coffee. I get a huge amount of pleasure trying to make the perfect espresso now I can actually taste the difference between one bean and another.
I wasn't the first owner of my Rok presso. Which for me just shows how solidly made they are. With the update add ons I don't think I'd do any better buying a new machine or spending a lot more getting an electric espresso machine. I'm extremely happy with this one.

Wir waren lange auf der Suche nach einem adäquaten Ersatz für unseren Kaffeevollautomaten. Und wollten eigentlich nur simplen Cappuccino selber machen können. Nach diversen Tests und Vergleichen war der Presso Smart Shot von ROK die letzte und mit weitem Abstand die beste Option.
Handling: Leicht, die Abfolge wann welches Teil und wie es zusammengehört hat ein paar Espressi gedauert, aber war es allemal wert gewesen.
Ergebnis: Mega! Heiß, tief und zart im Geschmack
Reinigung: Sehr leichte und simple.
Zusammen mit dem Milchschäumer die beste Home-made Cappuccino Variante die wir kennen.
Im Vergleich zum Barista Master im Café: Stufe 8 daheim von 10 im Café.
Customer Support: Schnell, freundlich, kompetent.

Warum dann nur 4 von 5 Sternen? 5 vergebe ich, wenn es nicht besser geht. Und hier finde ich kann es an der einen oder anderen Stelle etwas praktischer werden, technisch gesehen.

They use ontrac and I haven't gotten my order or a update I would have gotten the flair off Amazon if I would have known I had to wait a month to get it

While the GC Espresso is a good brewer, the customer service offered by ROK Coffee is abysmal.

ROK Coffee proudly offer a 15 year warranty on their product, however I have received no response to email or phone messages since requesting a replacement lever arm 2 months ago due to a large crack forming in the metal.

I recommend avoiding this company!

Ich habe seit 2016 einen ROK-Espresso Bereiter. Nun war das Wassereinfüll-Teil am Ende seines Lebens und ich habe online ein „Umbauset“ bestellt. An der Lieferzeit kann noch gearbeitet werden, auch die Verpackung ist eher verbesserungsfähig (bei Paket-Portokosten) aber der Umbau war mittels eines YouTube Videos ein Kinderspiel. Nun steht dem Kaffeegenuss die nächsten 6-7 Jahre wohl nichts mehr im Wege. Der Austausch ist sowohl finanziell wie nachhaltig sinnvoll und empfehlenswert.

These folks are great. I snapped the handle on my portafilter a couple days back, I got in touch and they sent me a code for a replacement. They even let me upgrade to the naked portafilter for the difference in cost and I pulled my first shot this morning with it. It came out just like the Instagram videos!! But basically they are super responsive, super helpful, great customer service, super fast delivery. I recommend the Rok and their company all day every day.

So I’m giving this product a low grade based on it’s very prominent claims that it “lasts you a lifetime” and “won’t end up in landfill”. That’s simply untrue.

First, to say, it’s a very nice looking piece of equipment, and your friends will always be surprised and interested in it. It also makes reasonable coffee *but* it’s incredibly fussy. Slightly too course, you get a cup of brown water. Slightly too fine, only Hercules could get a drop out. And simply buying store bought ‘espresso grind’ doesn’t mean it’ll work. But if you can overcome these problems, you can get a nice coffee, even with a bit of crema.

I’d always been slightly sceptical of the environmental credentials. OK sure, it’s not electric, but you can’t use it without a kettle, so the needs for electricity are basically outsourced. However, i did hope it would last, and in that i was wrong, and frankly the product is mis-sold.

My machine lasted about 4 years. After that it just seemed to get more and more fussy. I couldn’t get a good cup out of it, and so I left it to one side and bought a moka pot - easier, cheaper and genuinely lasts a lifetime.

But at Xmas a few years later, i got a proper grinder, and I thought I would give the Rok another go. However, whatever the grind, all i got was brown water. No pressure at all.

Undeterred i went online and found Rok made a replacement part for £25. So i ordered it. Only when i tried to fit it, did I realise what had gone wrong. I was completely unable to remove the old part - limescale and rust had fused it to the metal exterior. I soaked it for days in all manner of toxic lubricants and descaler. I used a hammer, a screwdriver, everything i could think of. Bits of plastic broke off, but the thing wouldn’t budge at all.

Rok did offer me a refund on the replacement. But the thing itself is now in landfill - the one thing that is supposed to be guaranteed not to happen. Although i possessed it for about 7 years, it really lasted about 4.

Now, you may argue i should have looked into dismantling it earlier and descaling etc. But look at how the machine is sold:

“Our manual espresso coffee machine has no
electric pump or heating element to wear out, requires no descaling or regular maintenance. No wash cycles – just rinse under the tap.”

I’m just not in the habit of taking stuff apart that doesn’t tell me i need to.

So i think they mis-sell their product. I firmly believe an electric espresso machine would have lasted far longer - i guess I’ll now buy one.

So, if you want an elegant machine which impresses people for a while and can make good coffee, get it. But don’t believe the marketing, and don’t buy it as a sustainable option.

‏I purchased a product worth 191 from your store, and I did not receive the order, and I was not contacted about shipping, what is the reason for the delay ???

When paying £199 for a manual coffee grinder, I would expect someone to check it actually works before they send it out. The adjustment wheel is just completely stuck and will not move. I'm not convinced that the Espresso Maker I bought from them works as it should do either. Very disappointed.

On the ROK PRO an accessory on technique to raise the cup higher ??

Not serious about going his way, my partner was mistaken in ordering on 05/11, I refused the package delivered by colissimo to Paris and he then left for Rok. Since then I am still waiting for the refund !! Rok do not answer my emails.
Very very disappointed.

It's a 3.9 stars...I think it would be nice, if the grinder came with a lid. Because, every time I use it, the beans jump out of the grinder. Great grinder for espresso. Easy to use (some times it's hard to grind some kind of beans).

even if i had problems with the machine, the service is excellent
thank you