Rockbrossport Anmeldelser 

313
TrustScore 4 av 5

4,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Vis mer

Vurdert til 4 av 5 stjerner

I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Vis mer

Vurdert til 2 av 5 stjerner

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Vis mer

Informasjon om virksomheten

  1. Sykkelbutikk
  2. Butikk med sykkeltilbehør

Skrevet av virksomheten

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

313 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(313)

201 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Helmet did not fit well on my son’s…

Helmet did not fit well on my son’s head, no adjustment made it safe. Have contacted for a refund - was told I could get a 10% discount and keep it. Shocking for something that is not safe. Asked for full refund - unsurprised that I have not heard back. Will escalate with my bank as this does not seem like a legit UK company.

6. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rockbrossport

Svar fra Rockbrossport

Hi, thank you for your feedback. We’re very sorry that the helmet did not fit your son properly and that this caused concern about safety.

We take helmet fit and rider safety very seriously, and we also apologise for the delay in our follow-up communication. Our customer service team has now approved your return request and will continue to assist with the return process until this is resolved.

The ROCKBROS Team

Vurdert til 5 av 5 stjerner

Great company to deal with

Great company to deal with. I made a mistake with my order, they got it sorted, no issues. The lime green kids helmet is epic! My little boy loves it!

6. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Value

Very comfortable cycling glasses which are perfect to cope with the changing light conditions between shade and full sun. Great value when compared to many others on the market.

2. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Saddle bracket assumes parallel metal…

Saddle bracket assumes parallel metal rods on saddle. For me this did not allow for angles under saddle and did not correctly fit.
Bag itself was smaller than expected.

26. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rockbrossport

Svar fra Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the saddle bracket did not fit correctly and that the bag was smaller than expected.
To help us check this properly, please contact our customer service team with your order number and a few photos showing the original structure of your saddle rails and the bracket installation position at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk). Once we confirm the saddle structure, we’ll do our best to provide a suitable solution.

Vurdert til 2 av 5 stjerner

Took so long to arrive that I ended up…

Took so long to arrive that I ended up away on holiday still not seen the glasses I bought my Mrs as they have now arrived when we are away , I bought a pair of oakleys at the airport to substitute on my Mrs missing her new pair that took over 10 days to arrive even though it said 3 days when I bought , crap service I’m sure the glasses are good when I see them in a couple weeks.

1. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rockbrossport

Svar fra Rockbrossport

Hi, we’re very sorry your order arrived much later than expected and caused inconvenience before your holiday. We understand your frustration and apologise for the poor delivery experience. Please contact us with your order number at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk), and we’ll look into this for you.

Vurdert til 5 av 5 stjerner

I bought a children’s bike helmet from…

I bought a children’s bike helmet from here, the helmet is great and excellent quality. I originally ordered a small and it was too small so the team exchanged it free of charge of for me, sending another from Europe as they didn’t have any available in the UK. It was excellent customer service. Highly recommend!

29. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Service was good but unfortunately…

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and unable to stop handlebars moving whilst riding despite tightening bolts. Bolts have also damaged the handlebar bracket in the process. Have removed item and will be looking for an alternative. ☹️

29. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rockbrossport

Svar fra Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the out-front mount did not fit properly and caused issues with your handlebar bracket. This is not the experience we want our customers to have, especially when it affects riding safety.

Please contact us with your order number and a few photos of the mount, spacers, bolts, and handlebar bracket at [service@rockbrossport.co.uk] We’ll check the issue carefully and do our best to help.

Vurdert til 5 av 5 stjerner

Good company

Ordered a pair of RockBros folding pedals to try. Swift & painless delivery - sturdy, well-made pedals with, IMHO, a much better folding & unfolding action than the Brompton pedals bought for my partner's Brommie. Did try a ride with the RockBros pedals fitted but unfortunately they're a bit small for my monster feet. Shame, because I really liked them. Wonder if they'll ever do a larger size?

21. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Took a while for customs to release the order.

Took a while to arrive due to customs sitting on the order but the product works well. Rockbrossport were very supportive chasing the order.

29. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rockbrossport

Svar fra Rockbrossport

Hi, we’re very sorry that you received a review request before your order arrived. We understand how frustrating this must be.

Please contact us with your order number at [service@rockbrossport.co.uk], and we’ll check the tracking details for you as soon as possible.

Vurdert til 3 av 5 stjerner

Good product for what you pay...

The product arrived slowly; it took weeks because nowhere was it stated that it would be shipped from China and not from Europe. I believe there is a lack of transparency, and I will not buy from the official website again. Maybe from Amazon instead, but I’m not sure yet.

23. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rockbrossport

Svar fra Rockbrossport

Hi, thank you for your feedback. We’re glad to hear that you found the product good for the price, but we’re very sorry for the slow delivery and the lack of clear communication.

We normally ship orders from our overseas warehouse where stock is available. Unfortunately, the overseas warehouse stock for your item was temporarily insufficient, so your order was shipped from China instead. We sincerely apologise that this was not discussed with you in advance and that it caused a much longer delivery time than expected.

We understand your disappointment and will work to improve our stock updates and communication. If you need any further help, please contact us with your order number at [service@rockbrossport.co.uk]

Vurdert til 4 av 5 stjerner

Polarised and photo chromic sunglasses

The glasses arrived in time. They are sturdy and strong as too many off my sunglasses arms have broken in the past.

I love that they change to dark instantly when the weather is bright. I also love that they are polarised to stop glare.

28. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Not a great product

Service, delivery and communication were good, but the product isn't great. It seems designed more for asthetics than functionality. Bottles need to be at exactly the correct angle to go into the cage, which isn't easy when on the move.

21. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rockbrossport

Svar fra Rockbrossport

Hi, thank you for your honest feedback. We’re glad to hear that the service, delivery, and communication were good, but we’re sorry that the product did not meet your expectations.

We understand your point about the bottle needing to be inserted at a precise angle, especially while riding. Functionality and ease of use are very important, and we’ll pass your feedback to our product team for review and improvement.

If you would like us to look into this further, please contact us with your order number and any photos or details of your setup at [service@rockbrossport.co.uk]

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