I wasn’t sure what to expect, especially as I’d not paid a lot, but I was pleasantly surprised when my box was delivered. Beautifully packaged with some great items, all of which I will definitely u... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Prompt Delivery, Beautiful Products, Packaged Safely. I have tried most products World Wide, I am a Make-Artist, Hair stylist, over 40 years experience in Fashion. 100 per cent Recommend Rocco Box... Vis mer
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The box was delivered in good time and the presentation was lovely. However, less impressed with the promotional contents of the box. Flanerie facial cleanser, exfoliating scrub, moisturiser and eye c... Vis mer
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Really enjoy getting my parcel each month, always on time, well packaged and price is worth it for the products you receive.
Informasjon om virksomheten
Skrevet av virksomheten
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Skrevet av virksomheten
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Kontaktopplysninger
London, Storbritannia
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
4,0
Bra
402 anmeldelser
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really loved the box and good quality…
Really loved the box and good quality products received. A real treat!
6. oktober 2025
Svar fra ROCCABOX
Thank you so much for the lovely review! We’re thrilled you loved your ROCCABOX and the mix of quality products inside. Our mission is to make every box feel like a little self-care treat, so it means a lot to know we’ve delivered that for you. 💖
Can’t wait for you to discover what’s coming next month — it’s a good one!
Svar fra ROCCABOX
We’re really sorry to hear the box didn’t live up to your expectations. We understand that not every selection will be everyone’s favourite — part of the beauty of ROCCABOX is in discovering something new, even if it’s a little unexpected.
We truly appreciate your feedback and hope the next experience leaves you feeling pampered and inspired. 💕
With Roccabox I get to own cosmetics…
With Roccabox I get to own cosmetics that I would otherwise not be able to afford or that I would never buy. When my box arrives it’s like getting a present from myself. I love the surprise of opening the box and trying the new products.
16. mai 2025
Svar fra ROCCABOX
We absolutely love this — thank you for such a wonderful review! 💕
That’s exactly what ROCCABOX is all about: discovering new beauty favourites and treating yourself to little luxuries you might not normally pick up.
We’re so happy you’re part of our community — here’s to more surprises and self-care moments ahead! ✨
Svar fra ROCCABOX
We’re so sorry to hear you received duplicated items — that’s definitely not the experience we want for our subscribers. Please reach out to our customer care team at info@roccabox.co.uk so we can look into this and make it right for you.
Thank you for bringing it to our attention — we really appreciate you giving us the chance to fix it. 💗
Svar fra ROCCABOX
Thank you so much! 💕 We love that you see ROCCABOX as the perfect treat — whether it’s for yourself or as a gift for someone special.
Great value, great finds, and a little beauty surprise every time — that’s what we’re all about! ✨
I think Novembers box is a repeat of…
I think Novembers box is a repeat of stuff I've had before.
Nothing of interest to me, I wasn't keen on getting this stuff, first time, never mind a second time.
Thought it was about trying new products.
4. november 2025
Svar fra ROCCABOX
We’re really sorry to hear you were disappointed and felt some items were repeated. ROCCABOX is all about discovery — helping our subscribers try new products and brands — so it’s never our intention for things to feel repetitive.
We truly value your feedback and will share it with our curation team as we continue to build future boxes full of exciting new finds. 💖
Svar fra ROCCABOX
Thank you so much for the 5⭐ love! We’re thrilled you enjoyed everything inside your ROCCABOX — that’s exactly what we aim for with every curation. 💕
Here’s to even more beauty discoveries coming your way! ✨
Svar fra ROCCABOX
Thank you so much for your lovely feedback! 💕
We’re delighted to hear you’re happy with both our service and the products — our team puts a lot of care into every box to make it feel special from start to finish.
We really appreciate your support! ✨
Svar fra ROCCABOX
We’re really sorry to hear you felt the box didn’t include enough — that’s never the impression we want to leave. Each ROCCABOX is carefully curated to include high-quality, genuine beauty products chosen for discovery and value, but we completely understand it can feel different from what you expected.
Please feel free to reach out to our customer care team at info@roccabox.co.uk so we can look into this for you. We appreciate you sharing your feedback. 💗
Mystery box review
I bought 2 mystery box. And there were amazing products. I love roccabox.
23. august 2025
Svar fra ROCCABOX
We love this — thank you so much! 💕
We’re thrilled you enjoyed your Mystery Boxes and discovered some amazing new products. That feeling of surprise and excitement is exactly what ROCCABOX is all about!
We’re so happy to have you as part of our beauty-loving community. ✨
Terrible customer service - order refunded after 3+ weeks instead of delivered?
Terrible customer service. Still not delivered my order from 10th October. Have not given any updates or responded to email requests in the past week and now they send me 8 how did we do emails- really ?? You would be better spending your time fulfilling orders or replying to customers instead of chasing feedback for undelivered orders. Had problems with you previously taking incorrect payments which you resolved and then repeated, gave you the benefit of the doubt and now this.
Finally received a reply just now and you have refunded the order instead of delivering it. What a waste of time.
Not very professional and would not recommend, definitely will not use them again. Stick with Look Fantastic, OK and Glossybox.
4. november 2025
Svar fra ROCCABOX
We’re genuinely sorry for the experience you’ve described — this isn’t the level of service we aim to deliver, and we completely understand your frustration. Delays and missed communication are never acceptable, and we sincerely apologise for how this was handled.
Your feedback has been shared directly with our customer care and fulfilment teams to help us put things right and prevent this from happening again. We truly appreciate you giving us a chance in the past, and we’re sorry we’ve let you down this time. 💗
Still havnt recieved my order
4. november 2025
Svar fra ROCCABOX
We’re really sorry to hear your order hasn’t arrived yet — that’s understandably frustrating and absolutely not the experience we want for you.
Please reach out to our customer care team at info@roccabox.co.uk with your order number so we can investigate this right away and get it sorted. Thank you for your patience — we’ll do everything we can to make it right. 💗
Svar fra ROCCABOX
Thank you so much for your lovely review! 💕
We’re so happy you’re enjoying the products and our speedy delivery — it means a lot to know we’re getting it right.
Can’t wait for you to see what’s coming next! ✨
Always love my box
Always love my box, normally enjoy everything I get but if I don't I pass on to family and friends and they never complain x
1. november 2025
Svar fra ROCCABOX
This made us smile — thank you so much for your lovely review! 💕
We love that you’re enjoying your boxes and even sharing the beauty with family and friends — that’s exactly the kind of community spirit ROCCABOX was built on.
Here’s to many more boxes you’ll love (and maybe a few more you’ll have to share)! ✨
I loved all the products I received
I loved all the products I received and delivered in great time
13. august 2025
Svar fra ROCCABOX
Thank you so much for the 5⭐ review! 💕
We’re thrilled you loved everything you received and that your ROCCABOX arrived right on time — that’s exactly the experience we want for our subscribers.
We really appreciate your support! ✨
Issue with cancelling subscription but overall good products
1/5/25 - Was on a rolling subscription for the mystery box, great products and liked the subscription but wasn’t using the products enough, took a lot of time and effort to cancel the subscription but the issue has now been resolved.
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ROCCABOX
Hi Nicole,
Thanks for your feedback — we're sorry to hear about the confusion and frustration you've experienced.
After reviewing your communication with our team, it appears the issue was caused by using two different email addresses when contacting us, which led to your subscription not being immediately located. We completely understand how this could be frustrating and apologise for any inconvenience caused.
Please rest assured, this has now been resolved — your subscription has been cancelled, and a refund has been issued for the most recent payment.
We’re always here to help, and we appreciate your honest feedback as it helps us improve our service.
Best wishes,
The ROCCABOX Team
I get to try new products each month
I get to try new products each month. I used to spend so much money each month on skincare but now most of the time the type of products I need for my skin, come at the beginning of the month.
3. februar 2025
Svar fra ROCCABOX
Hey there,
Thanks so much for the lovely review! We're genuinely so happy to hear that you're loving the chance to try new products each month — that’s exactly what we’re all about.
It’s awesome to know Roccabox is helping you cut back on your skincare spending while still keeping your routine fresh and on point. That’s a total win in our book.
Thanks for being part of the ROCCABOX fam — we’ve got plenty more goodies coming your way!
With love,
Team ROCCABOX 💖
the box was nicely packaged and the…
the box was nicely packaged and the products were full sized. everything was as described, nothing broken and everything delivered on time.
7. januar 2025
Awful suprise box.…
Bought a suprise box which was supposed to have £100+ products but I would say the contents is worth £30 and I wouldn't even pay that for I received.
I emailed Rocca to see if a mistake had been made but not yet been resolved.
18. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra ROCCABOX
We're really sorry to hear the Surprise Box didn’t meet your expectations — that’s never the experience we want to deliver. We totally understand your frustration and are looking into this now. We’ve also flagged your email to ensure it gets a proper response ASAP. Thanks for your patience and for bringing this to our attention — we appreciate the chance to make things right.
— Team ROCCABOX 💖
All products I received scores poor on Yuka and customer services were unbelievably rude and patronising
Each of the products they sent had harmful ingredients in them according to the Yuka app, and when I wrote into the customer service I had one of the most unhinged exchanges of my life with their customer service assistant. They were incredibly rude, I found it extremely distressing, and deeply patronising. I would never use this company again. Their customer service was the worst I’ve ever come across - genuinely left the experience feeling deeply shocked, they are arrogant and nasty. The Yuka app only flags harmful ingredients- loads of products rate highly, it doesn’t have to be all natural, Garnier and Bourjois both have numerous products that score as excellent.
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ROCCABOX
The App you are using is YUKA and is a third party app this sees most, non natural products, as harmful.
For example we did a check on products found in most homes, to check the ratings and to see how the App performed.
The results were
E45 Dermotogical cream prescribed by doctors scores 37/100 rated as poor. Johnsons Baby Lotion 47/100 rated as poor. Vaseline Aloe Smooth 0/100 poor. Imperial Leather Foam burst 27/100 Bad. Oral B Toothpaste 45/100 Poor. Toni and Guy extreme hair 0/100 Bad.
Basically it is pretty much a broad sweep of those products found in every household, all of the above are household names, all of which comply with BS and EN standards.
We have offered that you put your findings to our suppliers, but have failed to take us up on the offer. We would gladly do this. You want to return the product, which we have accepted, even though you are out of the returns period.
We have at all times been polite and respectful, never rude, we always treat our customers with respect, it is the core of our ethos. All customers will be pleased to know, we do only use products, that comply with BS and EN standards.
These standards are some of the toughest in the world, enforced legally and do not promote products that are harmful.
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