Excellent price on a Troy Lee Designs full face MTB helmet - thank you! Super speedy dispatch from RM Cycles and the usual Royal Mail "we'll get it to you on the 4th day and not before" service, whic... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Consistent with pricing and availability, at least in my experience. Delivery time was very quick and the wrapping was eco friendly, if that matters! So far very happy with RM Cycles. I must say thoug... Vis mer
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Perfect 👌 bicycle as described, well packed , happy enough with the experience and services in purchasing from RM Cycles and would buy again, this was a online purchase, Ex display e bike ...BOSH... Vis mer
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Troy design A3 helmet purchased/Item very well packaged, as described and really good price.Kept updated about delivery and arrived on time when stated.Really impressed with helmet and wouldn’t hesita... Vis mer
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Informasjon om virksomheten
Om RM Cycles
Skrevet av virksomheten
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Kontaktopplysninger
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Storbritannia
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,7
Enestående
441 anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
RM cycles are fantastic
RM cycles are fantastic. I brought a pivot vault for £2500 that cost £8000 new and it looked like it hadn't been ridden! Needed to put fresh sealant in the tyres and that was it. Brilliant service, excellent communication and a delivery company that actually delivers to the correct house instead of leaving it three streets away and taking a picture of a bush for proof of delivery. 😳 A company these days are only as good as the delivery company they use, and I have nothing to fault. A great experience from start to finish. A++++
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RM Cycles
Jason WOW! Thank you so much for such a fantasic review, hopefully you're out on the trails making the most of your bargain:-) Safe Riding!
First time using RM
First time using RM, needed to contact store after order received and all worked out perfectly. Very grateful for the assistance.
21. juli 2026
Svar fra RM Cycles
Hi Al, thanks for taking the time to post a review and to get in touch, we do like tlaking to our customers so we can get to know them and ten provide the best advice possible based on that knowledge
Great service and product at a really…
Great service and product at a really good price. Delivered early as a bonus.
Next time I buy a bike I will use this company 100%
22. juli 2026
Svar fra RM Cycles
Hi Jon
thanks for taking the tme to post a review, we look forwad to 'seeing' you again in the future. in the meantime enjoy looking cool on this bike!
Order delivered correct and on time
Order delivered correct and on time. good updates with regards delivery.
22. juli 2026
Svar fra RM Cycles
Hi Nick, thanks for taking the time to post a review, much appreciated
Useless
Useless, sent an obviously wrong item, wanted me to send it back, then I had to ask to have the postage refunded. Thry wouldn't send the correct item until I sent the wrong item back. Sent it bk then they refunded the whole thing, didn't even send me the correct item.
29. juli 2026
Svar fra RM Cycles
Hi Matthew, apologies for the intial picking error. We did send you the correct item, even if it was 7 days after we sent the wrong tyre. With regard to the way you were asked to return the item, this was a new member of staff, we have spoken to them now, as a result of your feedback so I'd like to thank you for bringing this to our attention and specifically what the error was. This is how we improve
Svar fra RM Cycles
Hi Brian, thanks so much for the review, that's a lovely bike you have there, hope you're able to make the most of it!
A hiccup initially with some parts…
A hiccup initially with some parts missing from my order but an email to customer service and everything resolved within a day so very happy
20. juli 2026
Svar fra RM Cycles
Hi Mark, thanks for takign the time to post a review. Our mechanics are human (just!) and they do occassionally forget to put the 'parts' box in with the bike. Thanks for your understanding
Great
Great, dispatched quickly, small issue with a missing part but it was sorted out the next day
19. juli 2026
Svar fra RM Cycles
Hi Joseph, thanks for taking the time to post a review, We'd love to see the frame when it's built up and drop a picture on our instagram @rmcycles
Fantastic service
Fantastic service, advice and delivery of our new bike.
Highly recommended
5 🌟
13. juli 2026
Svar fra RM Cycles
Hi, thanks so much for taking the time to post a review and obvioulsy we're very happy you had a good experience, lovely bike by the way, hope you're out making the most of it!
Best price on Internet by a long way
Best price on Internet by a long way. Fast delivery. Will use again in future
16. juli 2026
Svar fra RM Cycles
Hi Shaun, thanks for taking the time to post a review and saying that you'll be back in future, hopefully for a complete bike! ;-)
Faulty bike delivered
Faulty bike delivered - brake pad could not be adjusted due to frame issue. It could not be repaired without frame replacement, so I took it back. Three weeks have passed for this to be sorted out. I collected the replacement bike, which again had a fault I didn't notice when collecting (bike seat adjustment knob) so I had to repair that at my cost in a local shop. While the price was good (bike was discounted as it has been on the shop floor) overall service was poor - I would not recommend this shop.
30. mai 2026
Svar fra RM Cycles
Hi Dusan, we're very sorry you didn't have a good experience with uson this occassion. Before we send any bike out we do unbox it, build it, and thoroughly test it, before we re-box it to a higher standard than the manufacturer. Sadly this doens't mean that it can't get knocked and damaged in transit. As for the replacement bike having a fault, we would have been mopre than happy to get this sorted but I can't see any correspondence about the second issue. As you can see from our other trustpilot reviews we take our customer service responisbilites very seriously, please do get in touch about the second issue and we will see what we can do to turn you into a (reasonable) happy customer.
Cannondale 2022 Synapse Frame and Fork set.
My old 2019 Cannondale Synapse frame developed a crack in the down tube. As I love the Synapse geometry I wanted another frame and fork set. Did the usual online search and found exactly what I wanted on RM Cycles, with £300 off the RRP. The purchase procedure was seamless and my frame arrived in less than 5 working days. I was kept up to date throughout the shipping process and my frame arrived well protected and with no damage to the exterior packaging. Everything I needed for cable routing etc was included. I highly recommend this retailer.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra RM Cycles
Hi Mark, good to hear we were able tyo help you get back on the road. It would be great to see the built up frame on our instagram @rmcycles
Fantastic price for my brand new Argon…
Fantastic price for my brand new Argon 18 subito,e bike, Way overdue on delivery time, but not shops fault.
Mike who I dealt with was great, and was helpful througout my purchase, would strongly recommend .
3. juli 2026
Svar fra RM Cycles
Hi Martin, sorry that our courier let us all down ion this occassion. Mike is a real gem isn't he? An those Argons are great aren't they?
Cannondale CAAD13 Frameset (Rim Brake, BNOS)
Great product, price and service. Happy customer.
28. juni 2026
Svar fra RM Cycles
Hi Guy, glad to hear you're happy with your experience, it would be great to see a picture of the frame built up @rmcycles
New bike day!
Easy to use website and simple ordering process.
Communication was first class and everything happened as RM said it would. My new bike had been set up as much as possible with just wheels and handlebar for me to install. It was then extremely well packaged and arrived in perfect condition. The courier used was also excellent. I exchanged a couple of follow up emails and they were professional, friendly and supportive. Everything you could want from a bike shop!
9. juli 2026
Svar fra RM Cycles
Hi Chris, nothing better than new bike day is there? And such a lovely bike too, hopefully you're out enjoying the trails!
Svar fra RM Cycles
Hi Stuart, thanks for taking the time to post a review, short and sweet, hopefully like our service!
Good communication and great knowledge…
Good communication and great knowledge of what they were selling.
Refund on postage as agreed,safe and secure transaction of the final payment.
The bike was delivered on time and in excellent condition with all parts present and correct.
29. juni 2026
Svar fra RM Cycles
Hi Paul, thanks for taking the time to post a review, nohting better than new bike day!
Bought a Giant Defy Advanced Pro from…
Bought a Giant Defy Advanced Pro from these guys, and got it shipped to Notts. Couldn’t be happier with the service - they chatted to me about the bike on the phone, gave me an awesome deal, and it arrived in 2 days really nicely protected and set up tubeless ready and everything. Would 100% recommend them - and will likely get my wife’s next bike from them too.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RM Cycles
Hi Gareth, thanks so much for taking the time to post a review, we were very happy to be able to sell those bikes at that price and hopefully you're out enjoying it regularly
Service and products are brilliant
Service and products are brilliant. Can't fault that. Only thing knocking it down a star is delivery. When buying, it stated that there was approx 2 day bike build time and then another 2 -3 day delivery. It arrived much earlier than this, so I wouldnt trust that. Just phone up and make sure
25. juni 2026
Svar fra RM Cycles
Hi Regan, thanks for taking the time to post a review and to give us some feedback. Those delivery windows are on the cautious side, we feel it's better to under promise and over deliver but you're absolutely right to say it's best to call us to discuss delivery dates, sorry that you were caught out with this one.
Very pleased
Fast despatch, good communication throughout, well packaged and exactly as described
23. juni 2026
Svar fra RM Cycles
Hi Charlie, thanks for taking the time to post a review, we#d love to see a piture of the fram built up on our instagram account @rmcycles
Dette er Trustpilot
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