Rileyriver Anmeldelser 

I had a very disappointing experience with this company’s customer service. After receiving my order (several pairs), I realized the shoes did not match the quality described online and did not fit properly based on the size they claimed it to be. I immediately reached out to request a return, but it took multiple attempts and a significant amount of time before I received any response.

When the company finally replied, I was not given a return option. Instead, I was offered a partial refund of 15%, which was not reasonable given that the shoes cost over $200 and did not meet expectations. Although the percentage increased slightly after continued communication, it was still not enough to justify keeping an item I neither wanted nor could use.

I repeatedly requested to return the shoes and was even willing to pay for return shipping. However, I was told the items had to be returned to Turkey, with shipping costs exceeding $75. This was confusing and frustrating, as the company’s website lists a U.S. location in Florida. Despite asking several times, I was not offered a domestic return option. (The website has since included verbiage stating that returns are not handled in the US - this was not stated when I purchased the shoes)

It was only after I filed a dispute with my credit card company that communication became more responsive. At that point, I was offered a refund if I withdrew my claim—something that could have been resolved much earlier. I was also disappointed to learn that inaccurate information may have been provided during the dispute process.

Overall, this experience was extremely frustrating. I was initially excited about my purchase, but the lack of transparency, delayed responses, and difficulty with the return process made this a negative experience. I would encourage others to be cautious when ordering and to carefully review the company’s return policies before making a purchase.

Purchased women’s boots - worst product ever. Claimed to be leather - not one ounce leather in the making. Cheap, nasty and ugly. Never buy again from these rip offs.

ES UNA ESTAFA YA QUE COMPRE Y CUANDO CONSULTE POR QUE NO ME HABIA LLEGADO EL PRODUCTO. ME DICE QUE NO TIENEN NINGUNA SOLICITUD MIA

I ordered a pair of shoes in February-shipping took 6 weeks-when received they were the wrong size-they had me pay $29.99 to ship a new pair-over multiple communications they said the second pair was shipped. It is the end of May and now they’re saying that pair is out of stock. How were they shipped if they were out of stock they are refusing to refund. SCAM

Love the high quality of the shoes. They ave very comfortable. Exactly what I was looking for!

BEWARE: rileyrivershop is not a competent business operation in my experience. A waste of time and money. Unacceptable - you can find those items at a competent business.

Can’t get an answer on their customer service number. I want to return the shoes but I’m responsible to pay for shipping back to Turkey. The cheapest option is $256 to return these shoes I bought for $83 including shipping lol. What a scam. I’ll be disputing that charge.

I called customer service 8 times .a machine answers not a human. you are promised a call wihin 24 hrs, Idid noDalvi Genuine Leather Mules - Brown / 10
Product ID: 34tv43tv3

I really love my shoes $129.00 all I need is a half size larger. BTW I also wrote numerous emails. The communication is not good. People spend a lot of money with you and I beleive we deserve GOOD customer service. I surley hope someone gets back to me.

I have been trying to exchange a pair of shoes for over a month now. I have emailed and phoned customer service repeatedly letting them know I need a larger size, without any return communication.

RileyRiver is one of the worse retailers I have ever done business with. No where on their site do they say the products come from China. Everything is cut extremely small by American standards. Tveee is a serious language barrier when dealing with there support team. One of the most frustrating experiences I have had. Don’t buy from this company.

The quality and style of these shoes are amazing, I'm so very happy with them.

This is one of the biggest scam in the planet. They offered a credit then disconnect the contact or no resonse at all.

SCAM
SCAM
SCAM
Bought shors in December. They never arrive £91 nor a cheap value item. Contacted Customer Service - never heard back. Shockingly bad company

Very good,the leather, the manufacture

Received the right item.

I received these shoes and bought two pair. They are supposed to to be 9.5 size for both pair. Both are way too small for me and they are different sizes. One paid is probably a 9 and the other an 8.5 as I can not even fit my foot in it. I have been trying to return them and no one is calling me back or emailing me. This was so disappointing that their CS is so bad and really makes me wonder if it’s a legit company. The shoes are terrible quality and look very cheap. I will end up being out over $100 and probable give them to a charity.

Product is great!

Company great.
Sizing Chart not accurate as clothing runs smaller than US

Excelente. Muy buena calidad de los zapatos