Want the best forget the rest ! I had originally ordered elsewhere cheaper and 2 tables in before even being built I decided to look here. I’m glad I did the difference in the packaging of the produ... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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The cue looks decent and of good quality. However, on the website it Stated That all taxes were included. But we still had to Pay taxes (about 1/3 of the originaliteit price) on arrival. This made... Vis mer
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Apparently the cue was “delivered” to my address 5 days ago, yet I have not received it. I tried contacting CSM, their courier but to no such luck. Riley eventually replied to my email to ask me to wa... Vis mer
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After countless research , I think I could have worked MI5 , I ordered the BCE 6ft Razor Folding Pool Table for our son's 16th Birthday . He hasn't seen it yet but we've just unpacked it and it's... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Kontaktopplysninger
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Storbritannia
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4,1
Bra
442 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very receptive and responsive with my…
Very receptive and responsive with my issues
Haven’t used the cue yet but I’ve unpacked it and it feels great!!!
29. januar 2026
Svar fra Riley Leisure
Dear K-ra,
Thank you so much for your 5-star Rileyleisure review.
It's great to hear your cue has been received well and met your expectations.
We hope you continue to enjoy your Riley BCE cue sports products and can be of service again in the future.
Keep potting!
Best Regards
The Riley Leisure Team.
Svar fra Riley Leisure
Dear Andrew,
Thank you so much for your 5-star Rileyleisure review.
It's great to hear we have met you expectations with our service.
We hope you continue to enjoy your Riley BCE cue sports products.
Keep potting!
Best Regards
The Riley Leisure Team.
Amazing cue looks professional
The delivery was quick, but the chat too a bit of time to answer.
The cue looks amazing.
25. januar 2026
Svar fra Riley Leisure
Dear Sun,
Thanks you for your Rileyleisure review.
It's great to hear your cue has been well received.
With regard to our Live Chat, this is run my a human team, which can provide a more tailored, industry experience than that of bots.
Our team are always ready to respond as efficiently as possible, with regard to all aspects of our cue sports products and services.
We hope to be of service to you again soon.
Keep potting!
Best Regards
The Riley Leisure Team.
Missing gift pack
Delivery was quick and efficient. Product good but was supposed to come with a free gift package which was not added. Therefore actually cost 10% more than it was supposed to.
28. januar 2026
Svar fra Riley Leisure
Dear Mike,
Thank you for your review.
We have reviewed your order, and would like to discuss the point you have raised further.
Please could you contact:
missingparts@bce-riley.com
Our team are ready and waiting to provide a solution for you.
We look forward to hearing from you.
Best Regards
The Riley Leisure Team
Svar fra Riley Leisure
Dear Andrew,
Thank you for your 5Star RileyLeisure.com review.
It's great to hear of your experience with our website and processes.
Thank you!
Best Regards
The Riley Leisure Team
Pool table and table tennis set
Had the Luke littler pool table set for the kids for Xmas.
While the table is great. The dart board if far to high to use and the pool cues and table tennis bats are quite poor and I have had to order better 1s to use
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Riley Leisure
Dear GTRT-RILEY,
Thank you for rileyleisure review.
All feedback is taken positively and is used to fuel our development going forward. Please note that the Luke Littler Dartboard is an individual item and can be placed anywhere in the home and at a height you are find suitable for the users.
We hope you continue to enjoy your Riley BCE Table.
Best Regards
The Riley Leisure Team
Producto correcto
Producto correcto. Buen embalaje. La empresa de mensajeria, ups, muy deficiente en la entrega.
15. januar 2026
Svar fra Riley Leisure
Dear Manuel,
Thank you for your review. We are pleased to hear that you were happy the products and services.
When shipping world wide we look to use well established couriers such as UPS, as well as others. Please note that we make every effort to ensure the product arrives safely with our customers.
We are pleased to hear that your products did arrive with you and you are happy with them.
Keep potting!
Best Regards
The Riley Leisure Team
Please avoid Riley as a brand - shocking customer service
We ordered one of the premium fold up tables for our two boys as their main Christmas present.
On Christmas Eve we got the table out to assemble, ready for them to play on Christmas Day. On putting the table together, we noticed that there was a manufacturing issue (not a missing part, but a thread to connect table & leg together hadn't been fitted). This is pretty important to ensure the table can be put together, and meant we were not able to have our boys present for them to play on Christmas Day.
If that wasn't bad enough, the customer service trying to get that resolved has been shocking! You cannot speak to anyone on the phone (through any number). We emailed after Christmas, then chased 2nd Jan, 4th Jan. Nothing. I'd also been on live chat - silence. Turns out, Riley take 2 weeks off for Christmas - not even skeleton staff!! I've never known a retailer be unavailable over what would be a busy period where people are buying sales items, or have issues with Christmas orders.
We were then advised after much chasing, that parts would be delivered. A few days later, they sent us the wrong legs!! So more chasing, more delays, we've only just had the parts, 19 days later. The table looks so so, not premium at all.
I would avoid Riley like the plague, I used to go to their pool halls and buy their cues, but that was 20 years ago, they are a poorly run brand now.
P.S. I rarely ever take time to leave reviews, that's how annoyed and disappointed I am with our customer experience - can see many others think the same.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Riley Leisure
Dear Nick
We are genuinely sorry for the disappointment this has caused, especially given it was intended as a Christmas present for your boys — we completely understand how upsetting that must have been.
Just to clarify a couple of points: we were not closed for two weeks over Christmas. Our offices were closed for the three working days between Christmas and New Year, reopening on 2nd January. From that date, our customer services team were in ongoing contact and worked to resolve the issue as efficiently and swiftly as possible, ultimately sending the correct replacement parts to ensure the table is fully functional.
We do regret that incorrect parts were initially sent, which added to the delay, and we apologise for the frustration this caused.
The 5ft Folding Pool Table you ordered is one of our very best sellers, loved by many happy customers over the years.
We strive to offer the very best customer service and pride ourselves on the quality of our products, so it is disappointing to hear that we did not meet your expectations.
Your feedback has been shared internally so we can continue to improve.
Best Regards
The Riley Leisure Team
The whole experience from ordering to…
The whole experience from ordering to delivery was exceptional. I was always kept in the loop and very happy with my new cue.
3. januar 2026
Svar fra Riley Leisure
Dear Kevin,
Thank you for your 5 star Rileyleisure.com review.
We hope you enjoy your new Riley BCE Snooker Cue.
Keep Potting!
Best Regards
The Riley Leisure Team
5 Star Service
•Easy to use website and checkout
•Fantastic quality products, i bought one of the new sandalwood elegance series cues and could not fault it, fantastic craftsmanship
•I live in the Highlands and it was delivered in just 2 days
•Third time i’ve used this company and i see no reason why you’d need to use another :)
25. november 2025
Svar fra Riley Leisure
Dear Muzza,
Thank you for your great 5-star Riley Leisure review.
So pleased to hear we have delivered on all fronts from the quality of our Riley BCE cue sports products to the delivery and service from our site, staff and systems.
Your brand loyalty is very much appreciated and we hope to be of service to you again in the future.
Keep Potting!!
Best Regards
The Riley Leisure Team
Ordering easy and efficient and product…
Ordering easy and efficient and product arrived quickly and safely
3. januar 2026
Svar fra Riley Leisure
Dear Lee,
Thank you for your 5-Star Riley Leisure Review.
We aim to provide an online experience that is informative as well and intuitive, and it is great to hear of your positive interactions with us.
We hope to hear from you again in the future.
Keep Potting!
Best Regards
The Riley Leisure Team
Can't speak to a person on the phone &…
Can't speak to a person on the phone & this "live chat" does not work. What kind of customer service is that???
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Riley Leisure
Dear Daren,
Thank you for your review.
We have checked our system, and it appears you have not been in touch with us prior to this review.
If you have placed an order under another name, we would urge you to get in touch with us via our contact us page or live chat on the website.
We can then review your order accordingly.
Our team are here and ready to help.
Best Regards
The Riley Leisure Team
Cue received in very good condition
Cue received in very good condition. Bought during sale period over Christmas. Very happy with purchase.
27. desember 2025
Svar fra Riley Leisure
Dear Sufian,
Thank you for your 5-Star Riley Leisure review.
So please we could be of service. We hope you continue to enjoy your new cue.
Keep Potting!
Best Regards
The Riley Leisure Team.
Svar fra Riley Leisure
Dear Lee,
Thank you for your 5 Star Riley Leisure review.
We are very thankful of your positive feedback.
Best Regards
The Riley Leisure Team
Lack of information and damaged cue
I was told I would receive an email to say when the cue would be dispatched, I didn’t and had to chase it to find that it was dispatched the day before. Delivery was made within the 3-7 days which I was to expect but being notified would be nice.
The cue has come with scratches on the butt, I have emailed them but haven’t had a reply.
It also doesn’t look as nice as the photos.
4. januar 2026
Svar fra Riley Leisure
Dear Mr Gunn,
Thank you of your review.
We incurred a minor technical issue with our despatch confirmation notifications. We subsequently sent the tracking number to you.
Regarding the issue with the scratches, customer services have now responded. Your email was received at 20.50 on Friday and unfortunately we are closed over the weekend.
We will always look to communicate with customer as swiftly as possible. Should you require any further information, please do not hesitate to contact us through Live Chat on our Website or by email, where our team will be happy to help.
Best Regards
The Riley Leisure Team
I cant offer you anymore than 3…
I cant offer you anymore than 3 currently, as ive not recieved the cue as of yet.
31. desember 2025
Svar fra Riley Leisure
Hi Paul,
Thank you for the review.
we have checked and can confirm the cue is on its way to you.
Should you need any further information us as tracking etc, please check you emails or contact us through live chat and we will be happy to help.
Best Regards
The Riley Leisure Team
New Cue
Cue arrived in perfect condition ready to go. My son is excited to get started with the first cue of his own
1. januar 2026
Svar fra Riley Leisure
Dear Mr Mitchell,
Thank you for your 5 star Riley Leisure review.
We hope you son is enjoying his new Riley BCE snooker cue, and wish him the best of luck as he continues his cue sports journey.
Keep potting!!
Best Regards
The Riley Leisure team
Great service and product
Great service and product. Ordered and delivered in a suitable timeframe. Delivery firm great. Pool table as described and son loves it. Definitely recommend.
28. desember 2025
Svar fra Riley Leisure
Dear Jeremy,
Thank you for your kind words and 5-Star Riley leisure review. So pleased to hear your son loves his new Riley BCE Pool Table.
We hope you have many hours of fun playing with the table.
Keep potting!
Best Regards
The Riley Leisure Team
Online Order for Cue & Case Set
Order placed online during Xmas/New Year week. Originally received email to say item would be dispatched from 6th Jan. Received email 5th Jan saying it was dispatched and arriving 7th Jan. Morning of the 6th, received another email saying it would be delivered that morning. I mention this as I had a match Weds evening and thought it wouldn't arrive in time and to my surprise it did! So I was impressed with that aspect.
As for the item (cue & case), again, exceeded my expectations really. Turned out to be better than I was expecting and therefore I am extremely pleased with my purchase and the overall experience.
Would definitely buy from Riley/BCE again. Great transaction. Recommended.
29. desember 2025
Svar fra Riley Leisure
Hi Simon,
Thank you for your 5-Star Riley Leisure.
After a well earned break, our team were in fine form on return to work and made sure all orders were fulfilled as efficiently as possible.
It is also great to hear that our Riley BCE cues have exceeded your expectations. We are proud of our range of snooker and pool cues and are always looking to provide the best quality cue sports products to our loyal customers.
Good luck with your new cue.
Keep Potting!
Best Regards
The Riley Leisure Team
Great product and excellent quality and…
Great product and excellent quality and service arrived on time and well packaged only downside cue tips is 9.5mm and was sent 10mm replacement tips.
28. desember 2025
Svar fra Riley Leisure
Hi Nigel,
Thank you for your 5 star Riley Leisure review. We are very pleased to hear we have supplied a great Riley BCE cue sports products and services to you.
Please note the 10mm tips are supplied to allow you to trim and shape the tip as you require, to fit the 9.5mm ferrule. Hope this helps.
Thank you again for your custom and we hope to be of service again in the future.
Regards
The Riley Leisure Team
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