Ridwell Anmeldelser 

I used Ridwell for couple years, and then my card info had to be updated. I was on vacation and did not update it, and services were stopped. They care just about money, not about their customers. And after I canceled its services, I found that plastic disposal stations are almost in every grocery store. I felt cheated on, because I paid $20 for something that is available for free. I would not recommend Ridwell to a friend.

Ridwell is an illegitimate company. It’s a front for thieves coming on private property. I have a locked front gate and no trespassing signs clearly posted. They opened the gate, walked up to my front porch and left an empty white box that was full of trash. They are on security camera. Turn them in.

Great company! I like that they show exactly what my items turn into.

This was my second time subscribing to Ridwell. Unfortunately, their customer service has gone downhill since I last used them. Simple questions now can take a week to get a response, and when they do reply, it often doesn't address what I actually asked — other times, there's no response at all. At the end of my subscription, they were supposed to do a final pickup and collect the bin itself. Instead, they treated it like a routine pickup — sending a message saying they came by, found nothing to collect, and would see us at the next pickup — as if the end-of-subscription request had never been logged at all. The bin is still sitting on the property, and now my landlord has to deal with it. My guess is they've grown faster than their support team can keep up with. While I want to support the idea of the service they provide, overall this has been a frustrating experience.

Had one of their workers by my house to try and sell me on their product. I listen to his whole pitch cause I believe it’s good to at least hear people out, inform em that I will not be purchasing their product. And the seller proceeds to curse me out under his breath as if I couldn’t hear him.

I am pleased that my moving issues were resolved after a great deal of back-and-forth. It's good to be part of the solution again!

Previous review: I'm disappointed in their service. I moved and they failed to deliver our box on the agreed day. I reached out in all possible ways and CS replied, "Unfortunately a bin delivery did not get scheduled for your pickup today." We've planned this for months.

I can't tell whether or not things are truly being recycled. But it certainly feels good to get rid of the plastic waste that otherwise goes in the trash.

This company needs better customer service.

I've been using Ridwell now for about 4 months and am very happy with it. They provide you with bags that are pre-labeled for pick-up and provide a link to schedule pick up with USPS. Cost per bag is $12, less if you schedule regular bag shipments, I pay $9 per bag.
I'm giving them 4 stars instead of 5 because of another issue; they are impossible to get in touch with. I thought I'd do a 'good deed ' and Gift a starter kit to a friend. Something that should be simple; it is not! It was a perpetual loop of screens, I was asked multiple times for CCard info yet never able to complete the transaction, despite the fact that myCC was charged! I reached out to Ridwell by way of email, text and phone. No response. Finally, I get an email, 4 days later. Issue still hasn't been resolved.
I suggest you sign up for yourself, it is pretty straight forward, but I cannot recommend the Gifting option. Which is really too bad because it is a good service, but they really dropped the ball on the Gifting option.

So far so good. Have been using their services for several months. The pick ups are reliable and the documentation they share on how to sort your recyclables is clear. They are a bit slow to respond to emails but always do.