RGK Wheelchairs Anmeldelser 108

Super helpful Adviser and really well made Chairs.
My son is so happy with his Elite basketball chair.
Jack was so knowledgeable and helpful which got my son exactly what he wanted and needed.
5 🌟

I have spent the best part of the last decade battling various health issues and the process of taking the plunge of getting a wheelchair wasn't a decision I took lightly. I did some research and found RGK. From my first consultation just before Christmas with Alan to delivery the process has been seamless. More than just the chair itself, which is amazing, it was the willingness to offer advice in terms of using the chair itself, skills, tips I would need to get the best out of it. Alan answered every question I had, without making me feel silly, and allowed me to repeatedly get to grips with the front wheel attachment until I had it just right.
I know this is going to change my life in so many ways. I couldn't be more grateful to everyone at RGK.
Huge thanks.
Zoe

So used RGK before for my day chair and was so happy with service I got which also helped me in gaining my independence back with such an amazing chair. So naturally I went back to them and the same advisor jack Davey for advice on sports chair, he was prompt, very helpful with any questions I had, talked me through things that would help with my needs and what I wanted out of the chair as many of you know it's an extension of your body wether day chair or sports chair so all these things were crucial. I received my chair in speedy man or with again great service thank you jack Davey and RGK very happy

Popped into the showroom today as id broken my footrests so thought id drop in and see if i could either book in for repair or order new ones,Charlie went and got one of the engineers Scott and ir was decided thst the footplates i had on were really old and unsuitable( its a second hand Chair) i asked if theuly could uder me a new one ,a solid aluminium one,well they went even better than that,Scott tok my chair away and made me an aluminium foot plate and even painted it,all while i was sat in the showroom,needless to say i was very emotional when he bought it back to me,i honestly wasnt expecting that at all. So id like to say a huge thankyou to Scott and Charlie for caring and fixing me up,your generosity is unbelievable,and Charlie thank you for the coffee and natter,you dont know how much you cheered up this army veteran xxxx

After recently receiving my new RGK Tiga Sub 4, I can honestly say it has exceeded every expectation.
The first thing that struck me was the comfort and support. From the moment I transferred into it, the chair felt natural, it encourages great posture and immediately improved how I sit and move throughout the day. That difference alone has had a real, positive effect on my overall wellbeing.
The lightweight design is remarkable. The Sub 4 is incredibly easy to handle, making day-to-day life so much simpler, and it’s made a huge difference for my wife too, who now finds lifting it into the car effortless.
I also want to highlight the exceptional service from Alan Mansell. His professionalism, depth of product knowledge, and openness in sharing his own lived experience as a wheelchair user made the entire process not only straightforward but genuinely reassuring. It’s rare to meet someone who combines expertise with such empathy and authenticity.
In short, the Tiga Sub 4 has given me greater comfort, posture, and independence than I thought possible, and the service behind it was equally outstanding. I couldn’t be happier.

I recently needed remedial work on my RGK Octane Sub4, and the experience with their aftercare team was outstanding. Special thanks to Charlie and the engineering team for their professionalism and speed.

Two issues were resolved:

- Footplate remedial work
- Sideguard width adjustment

What impressed me most was their attention to detail and how quickly they understood the problems I was facing. I expected this to take days or even weeks, but they delivered immediate solutions within a few hours. The level of care and precision was exceptional.

RGK’s aftercare support is second to none. If you’re considering a wheelchair, I strongly recommend RGK – not just for the product quality, but for the incredible support that comes with it.

Warning to anyone considering RGK Wheelchairs
After years as a customer, I’ve had one of the worst experiences imaginable with RGK. I ordered a new Octane FX to replace my old Aluminium FX — a process that’s dragged on for over two years.
The original frame has been back to RGK twice, even though they made the original one.
After seven versions of the drawings, the new frame still arrived wrong.
It’s now been two months since they took it back again, and there’s been no update.
I’ve also been waiting two years for replacement Spinergy wheels that delaminated. Spinergy agreed they were faulty, yet I still have no replacements.
Emails to Managing Director Michael Sheen and Sales & Marketing Manager Dorian Benjamin have gone unanswered — just like messages to the aftersales team.
RGK’s lack of accountability and communication is unacceptable, especially when they serve the disabled community who rely on their products for independence.
My advice: stay clear of this company until they learn to treat their customers with respect and responsibility.

I’m delighted with my new Octane Sub4 wheelchair. I dealt with Jack who was outstanding in the time he gave me and his attention to detail in getting every aspect of the specification for my new chair perfect. And he is a lovely person to deal with! Love it! Thank you Jack!

Picked up my new RGK Octane sub4 from RGK. Only had it a few days but I can say its the best chair I've ever owned, and I have owned quite a few. The whole process from measure to handover went very smoothly. Shout out to the staff, all very friendly and knowledgeable. Good handover by Matt, ensured the chair was A OK, and explained how to adjust various parameters. Great experience.

amazing customer service! came in for new tyres for my wheelchair and they sorted out the whole wheelchair due to its age with no problems! all the team where so lovely and friendly, couldn’t of asked for a better experience! not to mention how good the quality of the wheelchair is!

Had my Rgk tiga a few months now, the chair hasn’t stopped creeking. The chair felt great for a few days until it started, I thought ahhh these things happen. Since, the chair has been back twice to be repaired. The second time it went back, the after care team assured me that they would replace the back axel completely, and said it’ll be fine, had the chair back yesterday and the axel had been re welded the same as it had been the first time (they lied). Day two and the chair is starting to creek again. Up to now I’ve not posted a negative review, but ordering with Rgk is starting to feel like a mistake. Had no issues with ordering from other companies but this has been a real stress. Such a shame.

Mike understood that Diane had found the whole process of getting her new wheelchair frustrating, disheartening and generally rough. So once he got involved he tried to ensure the second build of her chair went as smoothly as possible to a positive outcome.

We thank him so much for this.

Jack was great with his service
He measured my son for a basketball wheelchair
Amazing service from start to finish.
Quality bespoke product that has made such a difference to my son sports wheelchair basketball and wheelchair tennis.
My son loves his All Star A2 in blue
Thank you very much Jack

I had Jack Davey the RGK Consultant come out to my home and he made me so comfortable with him and his knowledge of the sports chair that I wanted for Basketball as I play for Help for Hereos Team , we discussed how the chair would fit me and measured me and chose the colours I wanted . The delivery date was earlier than I expected which was great and Jack very kindly in his own time delivered the chair to me whilst I was in Birmingham, he brought it to the hotel and made sure everything was perfect for handover . The chair is an RGK Elite and it’s my very first proper chair and it’s so light in weight . My team mates said I was so much faster than before . Thank you to Jack and the Staff at RGK . Would thoroughly recommend them if you play any sports or use a Day chair .

I spent months looking online for different manufacturers and styles of wheelchairs. The Octaine fx appealed to me as the folding design looked so easy to me. My assessor Matt Byrne came to my home and made it all so simple. Taking his time to talk me through everything. Made the whole process so simple. My wheelchair(my first ever) was delivered by Matt who again took his time with good advice on how to take the chair apart and many more tips on how to use it. Thanks for everything Matt and all at RGK for my experience in choosing and making my Octaine fx wheelchair

I was buying my first chair in almost 10 years and Jack Stanton, my customer advisor, had an excellent attention to detail when measuring me for my chair, RGK product knowledge and used his lived experience (and former GBL professional experience) to really understand how I use my wheelchair on a daily basis. It was very in depth and Jack shared the pros and cons of different models and explained everything. I also asked a huge amount of questions and he was very patient and responsive. We used my previous RGK Hi-Lite as a baseline drawing with some current modifications.

When my RGK Octane was delivered to me, Jack spent the time setting it up to the millimetre. Consequently, this chair is outstanding, so easy to transfer in/out of the car, super comfortable (my back pain has gone) and is just a work of art.

Pip provided great customer service, and now I only trust Jack to do the measuring again in future years; hang onto him!

I'm a 40 year paraplegic, and I'm confident to say that this is the best day chair I've had in my life. I went with Matt who is an experienced RGK chair measurer to measure up my new basketball and day chair. I was given the convenient choice of him coming to my home or visiting the showroom to complete the order. I chose to go to the showroom just to allow more space to compare my previous chairs and copy certain measurements across. Matt gave great attention to detail when marrying up the right measurements for me, a complicated job to spec and copy from the previous American manufactured chairs I had!! He explained all of the options available in the design and measuring very clearly, so I knew I'd get exactly what I need from both of the chairs. Plenty of options and add ons are available to give the chairs better functionality and also personal touches in appearance.

I've had RGK wheelchairs both day and sports in my life before, but their design has come a long way since I last owned one.

The best part is the lightweightness of them both. My Elite X basketball chair feels and moves great whilst giving me the perfect stability and performance.

My day chair is light as a feather!! But like my sports chair it also gives me comfortable stability, especially whilst carrying my 20 month son around! The frame absorbs a lot of the ground terrain nicely when pushing on pavements and jumping kerbs, thus giving a comfortable smooth ride.

Another huge advantage with my new day chair is the ease of lifting it in and out of my car now. Being under 4kg makes it a total breeze to lift across me in the car. There are also no sharp edges to the frame, which for regular transferring saves the interior of my car!

I ordered my chairs on 13th January, and they were both ready by May 6th (the sports chair actually was ready before that!). So overall, a short and satisfying build time from measuring date.

Very happy customer with RGK, very happy with Matt's service, and would definitely recommend RGK to anyone looking for a lightweight made to measure chair.

Excellent chair, fast process once ordered. Lee the rep came out to our home to remeasure because of the long time we waited for funding since our first fitting. Great service

Looking to purchase a new wheelchair, I thought I would give RGK a try as I had heard good things about them both as a company and for the quality of their chairs; big mistake!
I was initially visited by a rep, himself a wheelchair user, to discuss my options and to take measurements and decided that an Octane chair would suit my requirements.
When the chair arrived a few months later, unfortunately the back of the chair was 2” higher than measured and made it extremely uncomfortable to sit in. I contacted the rep and was assured that it would be collected the next day, adjusted and returned to me within a few days which was great as I had a holiday booked and was hoping to have my new chair in time. Nobody turned up and there was no contact from RGK. I chased this up and was assured that it would be looked into. On returning from my holiday I had still heard nothing and so contacted customer care to find out what was going on. They eventually returned my email apologised for the delay and said that they would send a box for the chair to be returned. When this arrived the chair did not fit! More emails and the correct size box did arrive and the chair was returned for adjustment. Despite the apologies and promises that I would be kept informed, the only contact I had was from TNT telling me that a delivery was on its way; nothing from customer services. The chair had been correctly adjusted, but the same upholstery put on so the chair back was in fact the same size as before! Another email to customer service and a new back was promised. Again, no contact from customer service, but the back did arrive and finally after 167 days I had a useable chair.
These chairs are not cheap and the least you can expect is that simple measurements are adhered to and that customer service actually provide some sort of service. I requested some form of compensation for the delay and was offered £200 store credit! This was obviously refused as I no longer wish to do business with RGK after the abysmal service I received and what could I buy for £200 from a wheelchair provider?
Overall the experience was amateurish at best, bordering on incompetent. Basic measurements weren’t adhered to, communication was nonexistent, customer service was worse than useless and their pathetic offer of compensation was insulting. I will certainly never deal with them again and would advise others to think hard before ordering from such an incompetent company.