Retainer Xpress Anmeldelser 

289
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The impression kit was super simple to order online, arrived the next day! Also I find the price great for maintaining my teeth’s health. It was easier to make the impressions than I thought and the... Vis mer

Vurdert til 5 av 5 stjerner

Absolutely amazing experience. Retainer Xpress is quick, easy, affordable and efficient ! I got a free retainer case and brush to go with my retainer, can’t ask for any more 😊

Vurdert til 5 av 5 stjerner

Thank you so much for outstanding service from start to finish. Fast and informative communication from the outset enabled a quick resolution to our son’s disaster of breaking his retainers. We wer... Vis mer

Vurdert til 1 av 5 stjerner

VERY expensive mistake using these guys, the retainers have not held the teeth in place so they have moved considerably. Gutted having spent thousands on having them moved! My advice is go stra... Vis mer

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Informasjon om virksomheten

  1. Helse- og velværebutikk
  2. Tannteknisk laboratorium
  3. Forhandler av tannbehandlingsprodukter

Skrevet av virksomheten

Maintain your perfect smile with our easy and fast online retainer service!


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

289 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 68 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(289)

75 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Incredible service

Incredible service. Fantastic comms over WhatsApp, quick and solid service. Highly recommended.

I lost my set of retainers and urgently needed a replacement ahead flying to Portugal and my lost shape - the team at Retainer Xpress took my moulds at 11:30AM and delivered two sets of retainers by 17:00PM The Same Day!
Excellent fit and quality.
Better value than competitors.
Don’t hesitate, use them.

8. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

👍🏻👍🏻👍🏻👍🏻

My experience with retainer Xpress has been excellent. I ordered two retainers and unfortunately one of the bottom retainers was slightly loose. I contacted retainer Xpress and they sent me a new replacement out straight away. It was a very smooth process and I’d definitely recommend. Thanks

8. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

STAY FAR AWAY

I recently had a deeply disappointing experience with Retainer Xpress, and I feel compelled to share my ordeal to prevent others from encountering similar frustrations. Initially seeking a simple retainer replacement, I placed an order with Retainer Xpress. However, instead of receiving the expected retainer, I was sent a night guard.

To exacerbate matters, the night guard they sent was not only incorrect but also caused significant discomfort and pain. Upon wearing it, I found myself with cuts and abrasions all over my mouth, rendering it virtually unbearable to use. The poor quality and ill-fitting nature of the night guard left me questioning the integrity of their products.

The lack of attention to detail and disregard for customer satisfaction exhibited by Retainer Xpress is deeply concerning. It is evident that they prioritize cost-cutting over providing a quality product and ensuring customer well-being.

In light of my experience, I strongly advise against using Retainer Xpress for any dental appliance needs. While their prices may seem appealing, the potential risks and discomfort associated with their products far outweigh any perceived savings. It is worth investing a little extra in a more reputable and professional service that prioritizes customer satisfaction and product quality.

In conclusion, steer clear of Retainer Xpress if you value your dental health and overall well-being. Trustworthy alternatives exist, and it is worth exploring them to avoid the frustration and pain I endured. Let my experience serve as a caution and be spared from the regrettable choice of I made using this company!!

4. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Retainer Xpress

Hello Monty,

We are disappointed that you have written this as it is quite different to the situation that actually occurred

You got in touch with us via WhatsApp requesting for a nighttime retainer. We sent you the details on how to purchase a dental retainer with a direct link to the correct page. You then sent us an image of the nightguard page and asked for more details- where we explained the difference between nightguards and retainers

The descriptions for both products can also be seen on the website, before adding to cart. You went ahead and purchased the nightguard so this is what we manufactured for you

Upon your complaint, the customer service team asked for an image highlighting your concerns. From the image we could see that it was a lovely fit. We asked for further information on the “cuts” as we could not see any in the image sent over and you have still not provided this. Our nightguards have a hard outer shell but a soft inner lining for extra comfort

You requested we now send you out a retainer instead of the nightguard, which we do not do following incorrect purchases, that we tried to help you avoid. However, we are glad that you were still willing to receive another product from us

Vurdert til 5 av 5 stjerner

Loved my new retainers

Loved my new retainers, I had already tried another company doing the same thing but it didn’t work out. I had a go with retainer xpress because of their reviews

Personally I found the impression taking easy. The first impression attempt didn’t go as planned but there were plenty of putties in the box. I also got a free set of whitening tray with my two pair retainers.

Will be telling my family and friends 😄

23. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don’t use this company

Don’t use this company. They make it out to be really simple and easy to use but it is not in the slightest. I did about 6 impressions in total and not one was usable as the putty is such poor quality that it doesn’t even cover your teeth properly. I had to waste a further £13 on more putty. After wasting time and money, I requested a refund as I no longer wanted to engage in the process nor receive a retainer from this company who could not even provide usable impression kits. They said they would deduct £39.99 from my refund due to the impression kit. I found this ridiculous as the impression kit was useless and consisted of 3 upper and lower trays, one of which I couldn’t even use as it was too big for my mouth. The company is a scam.

22. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Retainer Xpress

Hello Belle,

Sorry to hear that you have come to this conclusion on our services

We stand by what we say about our simple impression taking process, as we are pleased to receive hundreds of successful impressions taken with the very same kit, every week

Within the kit are the two required putty sets and extra sets in case of error, plus 3 upper & 3 lower trays. You managed to take your lower impression perfectly on the first attempt but struggled slightly more with the upper impression. As you had bought some spare putty already and were close to getting it right, we even sent you some more putty complementary. Our putty is an expensive, medical grade putty and was not the cause of your rejected impressions. Furthermore, after reviewing your impression images the green tray was too small for you and the blue was a perfect fit.

Before purchasing you were aware that the impression kit was non- refundable/ non-returnable and costs £39.99.

Vurdert til 5 av 5 stjerner

Excellent

Ordered some night time replacement retainers and whitening moulds. Really impressed with the quality of these and they seem to fit well. There's a knack to getting the moulds right so I recommend ordering a spare putty and to send photos over via Whatsapp to get them checked before posting. Would definitely buy again in the future!

18. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Retainer Xpress really helped me out

Retainer Xpress really helped me out! I had lost my retainer just before getting married so needed something quick! I sent in my own mould, which made it much easier. They also had an offer on, of two sets of upper and lower with free whitening trays, which I'll put to use soon.

I was pleased to receive my mould back wrapped in bubble wrap and the brilliantly fitting retainers in a cool case.

Will definitely recommend and use again when needed. Thanks again for the customer support on WhatsApp

15. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Retainer Xpress poor service and products

On March 7, 2024, I purchased both top and bottom retainers from Retainer Xpress for a total cost of £154.99. The package included four putty materials for molding the teeth. Despite meticulously following their instructions at every step, I find myself unable to meet their verification requirements. To my dismay, they now require me to purchase additional putty from their website, which will incur an additional cost of £7.99, with no guaranteed success.
This company’s practices feel like an endless rip-off, capitalising on significant usability challenges. The verification process appears unattainable.
Doubts about the feasibility of their product and service have led me to request a refund for the unused service. I am willing to pay for the kits I’ve already used.
However, Retainer Xpress’s deduction for the putty kits is excessive. They offer a deduction of £39.99. To purchase additional putty on their website is £7.99 and average retail price of the putty is only £12.99, I can't adjustify £39.99 deduction they proposed.
Had I obtained a retainer from a dentist, I would likely have received it by now. The verification difficulties have caused a significant waste of my time.
My advice: Avoid using Retainer Xpress altogether.

14. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Retainer Xpress

Hello Ying,

We are sorry to hear you have had difficulty. As of 05/03/2024, we increased the putty in the kit from one spare set to two spare sets. You had received the latest kit with two spare sets. Therefore, any further putty sets are sold on our website for only £7.99

We have hundreds of successful impressions verified on WhatsApp/email every week, however do understand that not everyone will find it easy.

It is explained on our website before checkout and in our refund policy, that refunds of impression kit orders are subject to a deduction of £39.99, which is the price of the non-returnable/non-refundable kit. Strictly for infection control purposes for the protection of our staff and customers. Please review your WhatsApp correspondence as the team did not say £50

The £12.99 kit you had found on Amazon, is not a medically registered product, whereas all of the materials in our kit, are medical grade to ensure they are safe for use

Vurdert til 5 av 5 stjerner

Great

i have nothing bad to say - fast delivery, great customer service, easy process and very good quality! thank you so much :)

5. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent customer service (very…

Excellent customer service (very helpful all the way through the process- from order placement to aftercare)and really amazing product. The retainers fit incredibly well. Even better than my previous one, that was done at a dentist. I am very happy with the retainers and would recommend this company to anyone who is looking for retainers or nightguards.

24. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Extremely happy

I have already sent a good review on ordering, doing the mould and returning it, but now I have received my retainers I am ecstatic with the results. I had to trim off the back teeth off both, once that was done they were perfect. Actually better than the ones I had done at the time of my brace 9 years ago. So happy, I highly recommend this company, fast and efficient.

22. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Not very happy with the delivery time

Not very happy with the delivery time
I payed for the fast delivery what is the whole process being done in 7-8 days.
My impression kit didn’t turn up until 8 days after delivery and it’s now 4 days since I returned the impressions for them to be made and returned to me. Now at 13 days since purchase and still waiting on my retainer to be made and delivered. So not exactly accurate considering I payed for the fast delivery

19. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Retainer Xpress

Hi Mia,

We were also highly surprised at the delay, as your impression kit was dispatched the following day. According to your tracking information, the impression kit travelled through 4 different cities to get to you, which is a complete anomaly. We also informed you, that we were speaking to Royal Mail to determine what had happened and apologised for the postal delay

We then received your impressions back on Thursday so began the manufacture processes. In line with the speed selected (fast), lab work are done in 2 days, which was completed successfully.

Our friendly customer service team is available for you to discuss any thoughts/issues

Vurdert til 5 av 5 stjerner

Affordable and good quality retainers at your door step! :)

I got my retainers from Retainers.co.uk and they are fantastic! Ordering was easy, and the retainers fit perfectly. They're comfy to wear and have kept my smile looking great. The customer service team is super helpful too. They are always available to help you with any query online.They have a super fast response time as well. The whole process where I had to take my dental mould was also made super easy by there step by step process videos and guides.I highly recommend Retainers.co.uk for anyone needing retainers! :)

17. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience with Retainer Xpress…

Had a great experience with Retainer Xpress. A very easy service where I was able to get a new pair of retainers in very little time. Customer service team was very helpful and everything was smooth from the moment I purchased my new set of retainers till the moment they arrived. Good fit, and look great.

14. februar 2024
Anmeldelse skrevet uten oppfordring

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