ResMed Anmeldelser 4 612

The machine seems to work fine. The app to review sleep data is terrible. Works well for weeks then no data for days at a time. They do say they “have my data” but it will be a few days before I can see it. Why? What is the problem?

Very Good nice and cheap while i am using the trial to get use of it for a few months but if i get off my body will suffer mentally and physical

Refused to replace defective equipment in our possession less than 24 hours.

I previously was using a different CPAP machine which was 5 years old and changed to ResMed. What a difference in performance. For the first time I have received support in the use of my CPAP machine. I can not speak more highly of the staff as ResMed Brighton Rd Hove and in particular Kym who has been very supportive and helpful. Thank you all.

A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in making the whole experience a little easier. So thank you team Liverpool & keep up the good work!

Ben D

Easy to navigate and complete form.

My payment details changed. I get messages that my payments were unsuccessful.
I have tried to update my details both over the phone and on the website, both without success.
Original told try again 30/6/23 ---------now told try again 3/7/2023.
Why should I have to be making these efforts?

I ordered the wrong nasal masks and Resmed was very happy to help me with swapping them out for the correct ones.
Having said that I had to make 2 phone calls as the first woman I spoke to was going to call me back (as she wasn't sure) but never did. If I had not made a second phone call or forgot to call again I would have been stuck with the wrong product.

Great customer service and support

Great service. Very prompt. Well priced. Great machine.

In line with other reviews, product worked ok for a few days and then the fit failed. The only way to compensate for it was to increase the advancement to a point that caused jaw pain. I appreciate it's a budget solution so not completely unexpected and probably should have taken reviews more seriously. Also as far as I can see the 30 day return form is not made for these types of products. I believe it was a little misleading where I read the 30 day return policy, but perhaps missed the fine print on what this applies to.

Rang every week and have feedback on oxygen levels, gave different equipment options , always contactable , could go onsite if required but also had convenience of phone follow up, different flexible payment options
I have put a lot of people onto ResMed because they are easy to deal with

Whilst I like the CPAP Machine I have, their customer service and online platform is shocking! They can't get the mask I use right, and keep sending me the wrong order no matter how many times I have told them. Really disappointing!

Received what I requested within expected delivery time and works as advertised

The staff were very helpful and informative and supportive.

Good price, fast postage

My payment details werent retained and ive had tk contact the company several times to try and fix the issue. The product snd shipping and website were all great apart from the payment issue.