I purchased x2 Finisterre coats at an excellent price. Both have had minor repairs which you have to really stare to believe they are there! I’ve used Reskinned several times now to purchase items a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I would rate it ZERO, if there was an option... I came across their takeback scheme when looking for school shoes on the Kickers website. All sounded simple and straight forward. However, after I sen... Vis mer
Selskapet har svart
Great service, kept informed of delivery, (which was good as it took a little longer than expected).Items were well packaged and as described.
Decent clothes at a large mark-down on standard prices. Everything I’ve bought has been in v good condition, any repairs have been basically invisible. Definitely worthwhile if you’re looking at... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Reskinned, our mission is to make buying pre-loved fashion feel just as good as shopping new. By partnering with brands like Sweaty Betty, Finisterre, Oliver Bonas, TALA, Hush, Seasalt Cornwall, Kickers, and Dune London, we keep great clothes in circulation for longer. We've got the best brand-approved deadstock and takeback items, all carefully hand-picked and Ozone cleansed to reach you in top condition. From returned pieces to overstock, and styles that just didn’t fit with the season, we refresh, repair and resell them at up to 60% off RRP, so you can shop sustainably for your favourite brands. When you support Reskinned, you support the circular economy. Together, we can prevent great clothes from gathering dust and ending up in landfills. We believe there is a better way to dress our future, and we are inviting you to join the revolution. Are you in?
Kontaktopplysninger
Unit 5 Maskell Industrial Estate, E16 4ST, London, Storbritannia
- hello@reskinned.clothing
- reskinned.clothing
4,1
Bra
38 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Pre loved Jumper
I ordered a pre loved Jumper . It turned up and was in excellent condition . The ordering and delivery process was very efficient
31. oktober 2025
Anmeldelse skrevet uten oppfordring
M and S Reskinned Vouchers
On four separate occasions have tried using different M and S £5 Reskinned Vouchers and on all four occasions it comes up that the voucher has already been redeemed. I definitely ordered within the guidelines given.
Did email and to be fair they did send me another new code which didn't work either.
I shall just donate the items direct to the charity shop from now on.
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra reskinned.clothing
Hi Elodie,
We’re really sorry to hear about the trouble you’ve experienced with your M&S Reskinned vouchers - we completely understand how frustrating that must be.
Unfortunately, this particular issue is stemming from M&S’s voucher system, and we know it’s been affecting some customers recently. Please rest assured that we’re working closely with the M&S team to get this resolved as quickly as possible so you can use your vouchers without any problems.
As soon as this is resolved, our customer support team will reach back out to you, and we’ll make sure your case is prioritised once the fix is in place.
We really appreciate your patience and understanding, and we value the effort you’ve made to keep clothing in use through Reskinned.
Warm regards,
The Reskinned Team
I paid £100 for a coat that arrived…
I paid £100 for a coat that arrived with a defective zip that was not included in the original description. If I want to use the coat I will need to break the zip and have it replaced which will cost over £50.
I have contacted the company on four separate occasions. The first time I received a response in which they asked for photos, and then there has been radio silence since.
£100 is a hefty price for something that I cannot use without paying another £50 to repair. Why have I not had any response on this? Terrible customer service
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra reskinned.clothing
Hi R C,
We’re really sorry to hear about your experience - that’s definitely not the level of service we aim to provide. After checking our records, we couldn’t find any messages from you, but we’d really like to get this sorted as soon as possible.
Please could you contact our customer service team at hello@reskinned.clothing with your order number and the email address used to place the order? Once we have that, we’ll make sure this is resolved quickly.
Thank you for your patience - we’d love the chance to put this right.
Warm regards,
The Reskinned Team
Seamless experience!
First time using the Reskinned platform and I'm really impressed! I came on in search of a new winter jacket and I was really impressed with the choice across the brands they have on site. I've got myself a lovely new jacket at a fraction of the retail price, I will definitely be shopping here again.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Not great
Fab idea, however you would be better off selling online as I sent an OB dress, got £10 off but have to spend £75. Which in the current economy is a lot. Then go to use it and only valid for 6 months so I’ve lost it. Bit of a con really.
4. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra reskinned.clothing
Hi Gemma,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We always strive to do better and make the process as rewarding as possible for our customers.
The voucher redemption rules - including minimum spend and expiry dates - are set by the individual brands, but we completely understand your frustration. Please reach out to our team directly at takeback@reskinned.clothing so we can look into a resolution regarding your voucher. We’re always happy to help and want to make sure you have a positive experience with us.
Thank you again for your feedback; it helps us improve.
Best wishes,
The Reskinned Team
Went the extra mile.
Very good communication from this seller who went out of their way to resolve an unfortunate situation brought about by
Yodel's very bad customer service and management.
16. april 2025
Anmeldelse skrevet uten oppfordring
Sadly best avoided
I won’t use the reskinned trade-in scheme again, the terms and conditions regarding the scheme changed after I sent clothing in and under the new terms I would have been much better to sell on Vinted, eBay etc. As another reviewer mentioned, they’re not interested in customer service.
15. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra reskinned.clothing
Hi AC G,
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience with our takeback scheme.
We want to assure you that customer satisfaction is very important to us, and we'd like to look into your concerns further. However, we’re currently unable to locate any previous communication or complaint linked to your initials.
Could you please get in touch with our customer service team directly at takeback@reskinned.clothing with your takeback details (number, email address and brand chosen)?
Once we have the necessary information, we’ll be happy to review your case and see how we can help.
We appreciate your patience and look forward to resolving this with you.
Best regards,
The Reskinned Team
I love using Reskinned
I love using Reskinned, they're super efficient, the clothes are always really clean and neatly packaged, and the courier service seems quick and reliable (I've used them four or five times now). Most of the clothes are in basically new condition, or really good condition so you can grab some absolute bargains :)
1. april 2025
Anmeldelse skrevet uten oppfordring
Inefficient sellers who use YODEL
9/April/25 This company uses YODEL ( enough said) Bought two items with them through eBay, both got lost in courier system. “Customer Services” not really interested, sending me sarcastic message telling me that I had to fill in a “Denial of receipt form” via a “link” that wasn’t supplied. All delay tactics. This wasn’t my job to do, as the responsibility is the seller’s to locate their lost merchandise. The tracking alone would demonstrate that the packages never arrived to their destination. When it came to refunds, reskinned only refunded one item. Therefore, ebay had to step in. A lot of wasted time trying to communicate with Yodel, seller and eBay. The whole experience was like having a tooth extraction with no anaesthetic.
9. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra reskinned.clothing
Hi Claudia,
We're really sorry to hear about your experience—it’s absolutely not the level of service we aim to provide. We understand how frustrating it is when deliveries go wrong, and we completely agree that receiving your items should never feel like a tooth extraction.
We use Yodel for many of our deliveries, and while the vast majority go smoothly, it’s clear that in this case, something went very wrong. We appreciate your feedback, and we’re actively reviewing our courier processes to prevent situations like this from happening again.
Regarding the Denial of Receipt form, we’re sorry for any confusion caused—we understand that missing information or tone in communication can make things more difficult, and we’ll be looking into how we can make that process clearer and more supportive in the future.
As for the refund, we're glad to see that both items have now been refunded, though we’re sorry it took longer than it should have. We appreciate your patience while that was resolved, and we understand how frustrating it must’ve been to chase this up across multiple channels.
Thanks again for the honest feedback. It helps us grow and improve—and we truly are sorry that your experience didn’t reflect what we strive for as a company.
Warm regards,
The Reskinned Team
Fab!
Great section of items, all the clothes are in really good condition and the delivery was very quick… fab experience all round!
31. mars 2025
Anmeldelse skrevet uten oppfordring
My favourite place to shop!!
20. mars 2025
Anmeldelse skrevet uten oppfordring
Brilliant website & concept!
Brilliant website & concept! I got some Tala & Sweaty Betty items for half the price of the original RRP. The website was easy to use and they arrived within a few days in amazing condition. A very happy customer :)
2. april 2025
Anmeldelse skrevet uten oppfordring
Earned my trust
Earned my trust.
At first I was doubtful about buying 2nd hand and was unsure about the quality, reliability. But my experience with them was great and defo made me want to buy more from them in the future.
5. mars 2025
Anmeldelse skrevet uten oppfordring
Sustainable and simple
This website is a gem for sustainable fashion and it’s super user-friendly. Highly recommend it 🌿✨
3. april 2025
Anmeldelse skrevet uten oppfordring
Eco-chic
Shopping with Reskinned is a simple way to be more eco-friendly without compromising on quality. Definitely worth checking out!
3. april 2025
Anmeldelse skrevet uten oppfordring
Absolutely beautiful experience 😍
Absolutely beautiful experience 😍
1. april 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.