Rent Hero Anmeldelser 176

Alex and the team have been a great help with our case, and I highly recommend Rent Hero for foreigners looking for a rent reduction.
It took more or less 3 years to go through the different courts and appeals, but eventually we received our money back as initially hypothized by Rent Hero!

They answer all the questions and help me to solve the problem !!

Got some money back and i got my rent reduced .Never felt unsafe in the whole procedure and i am glad i took the risk.Any immigrant out there try them out.Its nice to have a voice that speaks for you out there !

I would like to tell my story about Rent Hero from a private person's perspective who was sued by the company. Any person who is sued by this company or interested feel free to reach me Frederik Jørgensen on 20128416.

I cannot believe how greedy and exploiting this company is too regular Danes renting out their apartments. Rent Hero has made a big deal out of marketing themselves as a company that helps foreign tenants against big companies that rent out apartments to unfair and sky high prices. In reality this company is making the majority of its profits by exploiting and pushing regular Danes renting out their private homes.

Few years ago I rented out my apartment for the very first time. After the tenant moved out of my apartment this Rent Hero company sent me an mail stating they wanted me to pay back for a too high rent taken during the 12 months that the guy had rented my apartment.

Just for your info I took DKK 10.000 in base rent for a 2 room apartment with kitchen, bathroom, balcony (53 square meters) located centrally on Amager in Copenhagen (Mjøsensgade 14)

The contract of the rent had a duration for 11 months while I was working abroad. After 11 months the tenant requested to extend the rent with 1 extra month. So 12 months in total. During this 12 months period the person never initiated contact to me with intention to lower the rent. Instead I received an email from Rent Hero after the person had moved out of the apartment that I had to pay back DKK 66.996 + interests. That equals a reduce in base rent from DKK 10.000 to DKK 4.417.

Rent Hero and the tenant had zero intention to actually bring down the rent WHILE he was living in my apartment as recommended by the Rent Board. There was ONE purpose from the start and that was to sue me as a private person as quickly as possible when the person had moved out and left the keys. Rent Hero makes more money the more they can take advantage of regular Danes who are not experts in navigating in the rental act.

For your information I took a loan right after I graduated to buy the cooperative dwelling (andelsbolig in Danish) for DKK 900.000. In general the base rent of DKK 10.000 covered the payoff of the mortgage, interests plus a monthy rent which
owners needs to pay for a cooperative dwelling (an andelsbolig). In other words the base rent was covering these amounts plus a symbolic profit in order to cover wear and tear.

The whole experience felt like an assault and I declined to pay the pushy claim of 66.996 + interests as there was no real intention from Rent Hero to cooperate. I payed out most of the deposit to the tenant and let the Rent Board (Huslejenævnet) progress the issue.

2,5 years since the tentant rented the apartment and 1,5 years since he moved out the Rent Board has finished the case. They decided the base rent was too high and that I was obligated to pay back DKK 48.200 (covering 45.800 in base rent and DKK 2400 in water consumption).

I paid the tenant this amount of 48.200 quickly after the conclusion. So Rent Hero got the rent down to 6.183.

As a private person I will never in my life rent out my apartment again. Why? Because of this cold blooded experience with Rent Hero suing me privately. Instead I have sold the apartment and this apartment will not be available for any foreign person in Denmark. There is only one less home available. If I had been aware of these regulations on renting I had never rented out my home. It is not economically rational for a regular Dane to rent out an apartment to such a low rent. Its a direct loss on the owner's back account.

Just to make this whole story even more depressing Rent Hero has decided that it was still not enough with the DKK 48.200 that I paid back to the tenant. Rent Hero wants even more than what the Rent Board decided was correct. So Rent Hero has brought the case to the Housing Court. Just for your information the Rent Board sent out 5 representatives to enter the apartment and check the quality of the apartment before they made the final conclusion.

So no Rent Hero is still not satisfied After close notes and payback of DKK 48.200. They want ALL they Can out of me as an individual and they want me to pay for the additional Court House costs (DKK 30.000-40.000 according to Rent Hero).

Rent Hero has made a big deal out of marketing themselves as a company that helps foreign tenants against big companies that rent out apartments to unfair and sky high prices. But in reality Rent Hero is making the majority of its profits by exploiting regular Danes who decided to rent out their home while not being experts in the complex regulations for renting out privately.

Should have contacted the Rent Board prior to the rental agreement to get their recommended base rent level. But still, Rent Hero would have sued me as the Rent Board’s recommendation would be too high for Rent Hero.

It took some time to negotiate the rent, however, Alex was keeping in touch and replying fast to all the emails and calls. He was also very helpful in explaining how the rules work in Denmark and was able to make me comfortable to rely on his expertise and be sure that I won’t be kicked out to live on the street :) i am happy that I found them and can highly recommend their services. Eventually, I got a positive result :)

I wanted to say thank you for helping to resolve my case quickly. I appreciate you defending my rights. I am so thankful for your service and professionalism.

Alex was great! Our case got delayed due to Covid but he kept us updated and followed it for 3 years. He was very careful to keep us called and informed during an stressful time. We are very happy with him!

Rent Hero took on our case in January 2021, and we received our reward a little over two years later. We understand that the waiting times are not within their control. My roommates and I are satisfied with the service. I would definitely recommend them.

Rent hero helped me win a case against a landlord who was overcharging for "services" that almost doubled the rent. I didn't know there was a legal rent cap since I'm an expat. I found out about renthero from a roommate and they made it so easy. I didn't do anything and a year later they sent me a settlement payment. It wasn't a ton but it did help!

Alex and co helped us to realize we were overpaying our rent according to Danish law, and they prepared a case for us, which we won, and got our rent reduced by almost 30%. Alex handled all the communication with the court and the landlords so we didn't have to do much. He was also very responsive and helpful when we had any questions about the process. I appreciated it a lot because if you're unfamiliar with the Danish rental law, it is very easy to end up overpaying for rent, so we appreciate that people like Alex are there to help out when this happens so that rent is fair and stays affordable in this nice city.

Rent Hero has been a great experience for me, and I received my full deposit back from my landlord on my rental property. Alex and his team were very friendly and helpful during the FREE CONSULTATION when they listened to my case and told me how they could help out. They've also agreed to split the payment for their services into two parts (half up-front, and the other half at the end of the settlement).

As an expat who doesn't read or speak Danish yet, it would've been especially hard, or even impossible to deal with the rental board or the small claims court all by myself. They truly have lots of experience and will spot any technicalities and opportunities to help you and they do all the work from start to finish.

The experience of working with Rent hero was amazing. They explained everything and meticulously handled the case. Because of their guidance and services my rent was reduced and I got the money back.
I will definitely recommend their services.

İ Rent Hero beskæftiger rigtige fagfolk, som kender deres arbejde godt og hjælper mennesker uanset nationalitet, hudfarve og religion. Jeg er glad for, at jeg lærte jer at kende, og vil især fremhæve hjælpen fra Alex Dagil. Tak igen for alt og succes i fremtiden.

Alex was quick to respond to our case (a deposit/move out disagreement), he was thorough in his assessment and also flexible and relaxed when it came to communication and delays in providing necessary details or feedback etc.

The result reached was even better than promised.

Would highly recommend to anyone with similar issues around a landlord making unreasonable/illegal claims for refurbishment after moving out.

My landlord charged me an illegal rent and tried to keep my deposit. Renthero helped me through the whole process. Great experience

Hi there.
I want to give a 5 start to Rental Hero. I got my deposit thanks to their help. they are quick and helpful so, 100% recommended

We had a problem with our rent and landlord . Fortunately , we found out services of RentHero and they helped us with whole process. I would definitely recommend their services , its worthy .
Thank you once again for your help .

They put a lot of effort and time in the case even if it was difficult and it took more than 22 month they managed to get a good deal.

I am extremely happy to be working with Alex (and Mads) and can recommend them from the bottom of my heart. Alex is a true professional, fast in replying, ready to help and very competent. He has followed my case for almost 2 years, keeping me updated and solving things in the background so I didn't have to worry.

I have also worked with Alex as a landlord, where he helped me set up the rent, read the contract and adjust the rent for inflation. All have been done swiftly and professionally. Alex has also informed me of rules I didn't know existed. I am very impressed and happy to work with Alex over the past years.