Relxtime Anmeldelser 

They make things right when something is wrong

I haven't received the hot tub filters and they haven't responded to my email. It's been around 3 weeks since I order them. Update...I emailed the company twice and got a response that they would ship the filters out. I got the filters two weeks later.

While I was investigating purchasing a "hot tub" RELXTIME, was the only one that, answered my questions within a day. These were complete whole answers, no information in part or whole of my questions was left out. The phone number is even local to me. The actual product, works great. I bought the extended warranty from RELXTIME.

Good quality, easy to put together(a little help doesn't hurt)! Great Customer service!!!!!!!!!

Got the pump and had to take it apart to fix a broken piece on the inside because of poor handling didn’t get the filters I ordered with the pump and really just felt the service was bad sorry

My box was damaged and I'm missing child safety keys and repair patches and waiting for someone to get back with me

Hottub to arrived damaged can’t be used. Bottom of floor has a huge bubble across it. Doesn’t heat up. And other issues I hope to get a full refund. Edited. I got a full refund. Go with Coleman worth the extra 100-200.

Had to get a new contol panel after filling tub....after a few delays they sent one out. It has been working properly til now....the warranty is up and water is leaking from pump draining the tub....expensive lesson....save your money and get a real hotub....

Purchased hot tub, after one month heater element stopped working. RELXTIME sent a replacement within 3 days, unfortunately it was damaged during shipment. Contacted RELXTIME and they sent me a whole new hot tub, love this company and really love sitting in the hot tub every night.

Hot tub works great, customer service was excellent…great communication and fast shipping…

We had a great experience for the first year with our spa. After a year the tub stopped heating up past 85°. We live in Santa Barbara CA, mild climate so wasn’t related to weather. After contacting the company, they said we had passed our one year warranty and refused to assist further or back up their product. Will not be purchasing from their company again. Can’t wait for Costco to release their next hot tub!

Loving our hot tub. We have had several prior to this one. This made it eadier to assemble this tub as the video lacks a printed out step by step instructions. The tub holds the temperatures great with the padded flooring and both covers for the top.

My order got lost.. now I have to wait for another month to get more.. I am a real pissed off customer 😤

Product shipped quickly. All questions were asked for me quickly.

I love this hot tub! I’ve even insulated it according to videos I watched on YouTube, and it’s working great during a colder than usual NJ winter. My only complaint is with the manual. Today I drained the tub, scrubbed, and refilled it with hot water from my basement slop sink. When I attempted to restart the motor I got an HL error code. The explanation in the manual was useless. Thankfully, a little research on-line cleared up the problem. The water in the tub was too hot. When it cooled to 103 degrees I was able to restart the motor with no problem. Relxtime, please make your manual clearer!

The heater quit in my hot tub and they immediately shipped my a new one.

After 60 hours of continuous heating, the tub still never reached above 101 and fell once it got there. Outside temp never dropped below 35. Product description should say that it is basically UNUSABLE during certain conditions??

I got this for my wife because we had heard that it can help with Rheumatoid Arthritis symptoms. She said that it has helped the last few nights. I would have given 5 stars but setup was way more than 5 minutes and I am not sure that the temperature on the control
Console is 100 percent accurate. For the money, it is a decent hot tub and I would recommend it as an affordable option.