Relvox Furniture Anmeldelser 

13
TrustScore 3 av 5

3,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Møbelbutikk
  2. Møbelprodusent
  3. Møbelgrossist
  4. Forhandler av kontormøbler

Skrevet av virksomheten

Relvox Furniture is an online retailer specialising in modern office furniture for Australian homes and businesses. We partner with reliable manufacturers to offer high-quality, made-to-order and customisable products, including reception desks, workstations, tables and seating. Our operations are transparent: we do not hold local stock, and all items are produced and shipped directly from our partner facilities with clear lead times. We are committed to accurate product information, fair pricing and compliance with Australian Consumer Law. Customer satisfaction and honest communication remain at the core of our service.


Kontaktopplysninger

3,0

Middels

TrustScore 3 av 5

13 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 80 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,0

Alle anmeldelser

(13)

13 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Quick Help During Assembly

I got a little stuck while assembling my executive desk, so I contacted Winnie online. She replied within minutes, sent extra videos and clearly talked me through the steps, which made the rest of the setup much easier.

15. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Desktop Thinner Than Listed

The product page states the desktop is 50 mm thick, but mine measured around 40 mm after assembly. The desk is usable, though the listed measurement should be more accurate.

12. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Different Handle Than Pictured

I bought this reception desk and noticed the metal handle was a different style from the one shown in the photos. It works fine, but the listing should show the actual hardware supplied.

6. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Is Relvox just an attempt to revive Kaguyasu?

Previous site Kaguyasu now automatically redirects to Relvox. That's because Kaguyasu was going down the gurgler and is in the process of being wound up - check ASIC records for the status of that. Kaguyasu had poor reviews & customer support. Relvox appears to stock virtually the same products & is already getting similar bad reviews. There is no reason on gods green earth a company in China cannot produce quality product at a competitive price & delivery promptly to Australian customers. Yet to date it appears this has not been happening so unless & until I see evidence of a change or improvement, I'm not buying and suggest you do the same.

31. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Relvox Furniture

Svar fra Relvox Furniture

Thank you for your feedback.

Regarding the confusion about the website redirect and product similarities, we would like to clarify: Relvox is an independent brand and has no operational or after-sales affiliation with Kaguyasu. The website redirect is not something we control, nor do we have the authority to handle matters related to Kaguyasu.

We have checked our system and found no orders or enquiries linked to your name. If you did place an order with us, please provide your order number, email address, or any communication records, and we will follow up promptly.

The issues mentioned in your review largely refer to another brand. We prefer to engage with customers based on facts, and we will continue to improve our product quality and logistics to provide a more reliable experience for our Australian customers.

If you have any further questions, please feel free to reach out to us at sale@relvoxfurniture.com.au.

Vurdert til 1 av 5 stjerner

They sell you cheap, broken furniture.

DO NOT BUY ANYTHING.
They sell you cheap, broken furniture then refuse to refund you, stating its your fault its faulty or provide you paint to fix the poor finishing yourself. They used to be under a different company name, owing people money and refusing to pay. Scammers.

18. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Relvox Furniture

Svar fra Relvox Furniture

Hello,

Thank you for taking the time to leave your feedback. We are deeply sorry to learn that you have such a negative impression of our company, and we sincerely hope to carefully investigate all the issues you have raised.

However, based on the information you provided, we are unable to locate your order record in our system. In order to fully verify your shopping experience and resolve the issues you encountered, please send your unique order number to our official email address: sale@relvoxfurniture.com.au. Our team will retrieve the complete order records as soon as possible, communicate with you, and provide a reasonable solution.

We look forward to receiving your order information so that we can properly and thoroughly address your concerns.

Vurdert til 1 av 5 stjerner

Beware of this Company

Beware of this Company

I have noticed that the 5-star reviews of this company were written within one day of eachother. So clearly there are question marks over those reviews just like there are question marks over this company operating out of China.

They took over 2 months to deliver my table, If it had been stated before purchase it would take that long then I would never have purchased. The penalties to me I do not agree with....especially since they have no proof that the table had been produced, it was just their word....

22. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Relvox Furniture

Svar fra Relvox Furniture

Hi Jo,

Thank you for sharing your feedback. We are sorry to hear about your experience and would appreciate the opportunity to understand what happened with your order.

As we don't have your order details from this review, could you please email us directly at sale@relvoxfurniture.com.au with your order number? Our team will look into the matter and work with you to resolve it.

We look forward to hearing from you.

Vurdert til 3 av 5 stjerner

Great quality chair

Great quality chair, but extremely slow shipping. It took so long that it almost slipped my mind! Happy with the product, but the delivery speed definitely needs improvement.

24. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Horrible product

Horrible product. We had to drill holes out self because of how poorly made this product was. Despite the 4 month delivery. Pieces would not fit, so we had to DIY it ourselves. No leg room, the desk came in the wrong direction. Shown on the website you’d have a good amount of leg room, cupboard and drawer on the side of the alcove. WRONG.
It feels cheap. It looks cheap.

No lights for “LED alcove” came with it.

I got sent the wrong colour after they messaged me saying they didn’t have it in stock, so I asked for a refund and suddenly, the colour I wanted was back in stock. Then got sent the wrong colour anyways.

Also arrived damaged. With chips. And cracks.

Horrible. Do not order prepared to get scammed.

2. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Do not buy from them!

Do not buy from them!

Paid for a dining table and chairs and as soon as I paid, got an email to say it would take between 44 -69 business days for the delivery to take place. At no time at the point of purchase did it say that on their website.

As soon as I contacted them to cancel, they hit me with a 25% penalty.

18. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til Relvox Furniture

Svar fra Relvox Furniture

We’re sorry the customer was unhappy with the experience.

However, the estimated delivery timeframe was stated on our product page and shipping policy before purchase, as some of our furniture pieces are made-to-order and shipped internationally.

The cancellation request was also made after the order had already been processed and shipped. Our website policy clearly explains that cancellations at this stage may incur cancellation fees due to production and shipping costs already incurred.

Despite this, the customer ultimately received a full refund, while the related losses and fees were absorbed by us.

We always strive to be transparent and appreciate the feedback.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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