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Regus - Ontario, Ottawa - Albert & Metcalfe Anmeldelser 

3
•
TrustScore 3 av 5

2,8

Forretningssenter
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Beliggenhet

Bytt filial

116 Albert Street, Suites 200 & 300, K1P 5G3 Ottawa, ON, CA

•
6137012800

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Forretningssenter
  2. Utleie av konferanse- og møterom

Skrevet av virksomheten

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Kontaktopplysninger

  • 116 Albert Street, Suites 200 & 300, K1P 5G3, Ottawa, ON, Canada

  • 6137012800

2,8

Middels

TrustScore 3 av 5

3 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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2,8

Alle anmeldelser

(3)

2 779 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

This is for the Ottawa office on Albert Street

This is for the Ottawa office on Albert Street. Worst administration ever. Stay away from this place. They will charge you fees for things you are not using. The walls are paper thin. You can hear people wisper. You can't meet clients there, everybody can here you. Can't keep things confidential. Also, the agreement will say pay only the first and last month, but then charge you for the second month in advance so you pay three month in advance. Receptionist are not very friendly, some will give attitude to customers. Hate the place. Was a horrible mistake taking an office there. Stay away!

UPDATE March 4, 2026
To anyone considering doing business with this company, please be extremely cautious.
I have had several email exchanges with them and my experience has been very disappointing. The communication was frustrating, and the way the situation was handled left me feeling misled and poorly treated as a client.

Based on my experience, I would strongly recommend that others carefully reconsider before dealing with this business. Unfortunately, this has been one of the worst professional experiences I have had.

26. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Regus - Ontario, Ottawa - Albert & Metcalfe

Svar fra Regus - Ontario, Ottawa - Albert & Metcalfe

Hi Patrick,
I sincerely apologise if any service charges came as a surprise to you.
Our invoices are made up of two different types of charges:
Recurring charges like your monthly office fee, parking, signage… These are billed monthly in advance.
One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (section under My Account > Billing and payments) and payable upon receipt but no later than the 15th day of each month.
Please note that you can also review your agreement, check and amend your services at any time in your account by logging on to myregus.com. There, you’re also welcome to consult our AI chatbot Aurora, which can answer many questions you may have.
I'm sorry if your centre team have given you cause for complaint and I assure you we are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated and quickly resolved.
The City Manager responsible for your centre has already contacted you to assist.
Many thanks,
Lorraine Brule
Global Customer Service at Regus

Vurdert til 1 av 5 stjerner

Avoid at all costs- overcharging & bad service

April 3,2024

Avoid at all costs. I regret doing business with them. You’ll spend more time trying to email to fix invoices than receive any decent service. Watch your credit card they overcharge you and provide little to no explanation. For 3 months I thought I was going to be paying 80-100$/month for just virtual office charges your basic membership, kid you not they’ve charged me 600$ in the course of 2-3 months. Their website and app are always crashing , starting to feel like a SCAM.

***
April 18, 2024

I find it interesting that you reply quicker in a public review website than directly with your client. I haven’t received any communication yet but will wait yet again. 15 days of interest on that 944$ that was charged on my credit card. I hope this is resolved soon as this is affecting my credit. The invoice that was changed was for my business address and it wasn’t made recently that was made prior to my payment.

Still confused & still not recommending this place.

3. april 2024
Anmeldelse skrevet uten oppfordring
Logoen til Regus - Ontario, Ottawa - Albert & Metcalfe

Svar fra Regus - Ontario, Ottawa - Albert & Metcalfe

Hi,
Thanks for letting us know about this.
We’re sorry you had this experience and are currently working hard to get this resolved for you.
Your account currently has a credit balance after a recent data change made online by you and then a number of invoices that you opted to reissue. We are in the process of refunding it to you and we will confirm once its completed.
A member of my team has contacted you directly and will be happy to answer any further questions that you might have.
Many thanks, 
Lorraine Brule 
Global Customer Service at Regus

Dette er Trustpilot

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