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Regus - New Mexico, Santa Fe - Washington Avenue Anmeldelser 

3
•
TrustScore 3 av 5

2,8

Forretningssenter
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Beliggenhet

Bytt filial

150 Washington Avenue, Suite 201, 87501 Santa Fe, NM, US

•
5053954500

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Forretningssenter
  2. Utleie av konferanse- og møterom

Skrevet av virksomheten

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Kontaktopplysninger

  • 150 Washington Avenue, Suite 201, 87501, Santa Fe, NM, USA

  • 5053954500

2,8

Middels

TrustScore 3 av 5

3 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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2,8

Alle anmeldelser

(3)

2 782 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

Regus closed my location won't cancel my contract

Regus closed my location. They refuse to cancel my contract, even though there is not another location withing an hour of my past location. Their helpdesk was non-responsive. Horrible experience. You are better off using a nicer and maybe more local company for flexible workspace. Stay away from regus

Response to their reply:
1. I've tried to communicate multiple times to their customer support. They have stonewalled or stopped answering.
2. I informed them there was no reasonable office within any measurable distance and they respond as they did before.
3. I sent them a notice that they materially changed the grounds of our agreement so It should be released and they did not reply multiple times.
4. Their customer support has no phone number, so the only person you can talk to is their collections department who says they can't help you and there is no number to call.

So in short - if you work with Regus, you get a corporate WALL and the type of support you see in this response. If you have an issue they hide. If you respond with a reasonable request, they don't respond.

Based on this response, I'll again ask them to be reasonable.

They closed the only office I can use. They changed the terms of the agreement. They won't respond to my emails.

9. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til Regus - New Mexico, Santa Fe - Washington Avenue

Svar fra Regus - New Mexico, Santa Fe - Washington Avenue

Hi Nate,
We’re sorry to hear of your disappointment by the centre closure and the difficulty you experienced obtaining assistance.
We understand that not having another convenient location nearby is frustrating.
Your Lounge Membership provides access to Regus business lounges across our global network depending on the type of membership purchased and is not tied to one specific centre. Therefore, the closure of the Washington Avenue centre did not automatically end the agreement as you can visit any Regus centres within your membership plan.
We can confirm that your online request to end your membership has been received and that your agreement will end on 31 August 2026, as confirmed by email.
Your account is currently suspended due to an overdue balance.
A member of our team has emailed you to assist, so please reply directly so we can help resolve the remaining account matter.
Best,
Lorraine Brule
Global Customer Service at Regus

Vurdert til 1 av 5 stjerner

Absolutely horrible experience

Absolutely horrible experience!
Regus changed our contract without our consent, resulting in 300% price increase. They dismissed our concerns and refused to rectify the situation. We've been dealing with that issue over a year now to no avail. They keep charging our account and have even resolved to submitting our account to debt collectors. Nothing but lip-service, false promises and no attempt at rectifying the situation. Buyer Beware!

28. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Regus - New Mexico, Santa Fe - Washington Avenue

Svar fra Regus - New Mexico, Santa Fe - Washington Avenue

Hi Victor,
We are sorry for our oversight.
When transferring your agreement, although the price was initially correct, we incorrectly upgraded your account. This resulted in an incorrect calculation of the price when it came to the renewal and for this we deeply apologise.
I can confirm that we have now rectified the situation and come to a favourable conclusion.
A member of my team has been in touch with further details.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

Vurdert til 3 av 5 stjerner

Liked my office space - but days without wifi

I liked my office space and the area of the location. The front desk personnel was super friendly and helpful. What I didn't like was that there were days without wifi, the dishwasher was broken for weeks (unsustainable plastic/paper disposables were given as a solution), and one day, we could use the kitchen sink either. Things can happen, but if you pay the monthly and high 'cleaning' fee, you'd expect things to be great or be compensated if expectations aren't met.

14. august 2023
Logoen til Regus - New Mexico, Santa Fe - Washington Avenue

Svar fra Regus - New Mexico, Santa Fe - Washington Avenue

Hi Annemieke,
I understand that you’re disappointed, and I’d like to help. At Regus the maintenance of our facilities is very important, and we can assure you of our highest standards.
I have escalated your comments to the relevant teams and am making enquiries to put the matter right.
You are also welcome to discuss these situations directly with your local Community Manager, who will be in touch.
Should there be anything further I can assist you with, please do not hesitate to contact me at lorraine.brule@regus.com.
Regards,
Lorraine Brule
Global Customer Service at Regus

Dette er Trustpilot

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