Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Me Tri street, The Sun City Building, 100000, Ha Noi, Vietnam
3,8
3 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Clean, modern, and comfortable office space with fast internet and helpful staff. The location is convenient and easy to access from where I stay. Highly recommended for anyone looking for a flexible and professional workspace.
Return my office deposit. Or can I call you SCAMMERS!??
Svar fra Regus - Hanoi, The Sun Building
Hi,
I’m so sorry for your disappointment.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers.
Requesting a refund is easy. You should log into your online account (myregus.com), and select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund requests is available.
Once your request is received, the refund will be processed within 30 days after your agreement end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
I couldn’t see your email address or Regus account reference in your message. Please could you send those details to me at michelle.spire@regus.com so I can support you further in this matter?
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Dear REGUS TEAM!
I used to rent the office A09, The Sun Me Tri, Hanoi, Vietnam, for the period from August 23, 2023, to February 29, 2024. I am writing this email to request that you refund the deposit to me IMMEDIATELY! Your reason may be a system error or something, but this is not something I need to worry about!
After the contract ended and I paid the office restoration costs, your staff in charge DID NOT send me any instructions to request a deposit refund. Only when I proactively texted her, she responded.
After that, I sent the deposit refund request forms according to your regulations. However, until now, more than 2 months after we moved out of the office, I have not received a refund of the deposit.
AND YOUR EMPLOYEES DIDN'T SEND ME ANY NOTICE. When I texted to ask, she replied very calmly, "She is no longer in charge of the Regus The Sun site and asked me to contact the management center. And you guys work according to the system." I really don't understand what type of system style this is, and is this really a customer support staff?!
I quickly transferred the deposit to you when I started renting the office, and now I have to beg to get my money back??? I believe you are a large worldwide organization, and you will have a reasonable solution for this case!
Thanks for your support!
Svar fra Regus - Hanoi, The Sun Building
Hi Huong Phung,
We are sorry for your dissatisfaction.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers.
Requesting a refund is easy. You should log into your online account (myregus.com), and select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund requests is available. We will then confirm your payment date and amount. Your refund will be processed within 30 days after your agreement end date or request date (whichever is later). It’s an automated process and it is clearly explained in your agreement.
Your retainer was refunded on 23 April 2024, but the payment was returned to us since your bank name was too long which caused a transaction error. My team member has clarified the details to you, and you have provided a correct bank detail. Your retainer was re-processed and refunded to you on 14 May 2024.
If you need further information on this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
