Regus - British Columbia, Maple Ridge - Maple Ridge Anmeldelser 

Reception goes out of their way to ensure that communication is clear and that our bookings are seamless. Office staff is always welcoming and knowledgeable.

Still waiting for a refund on an admitted nearly $ 5,000 overbilling for the month after we were done as well as my retainer. It is Feb and we were out in December. On top of this they continued to bill me for a coffee service for the month of January when we clearly were not here. Owe us almost 10 k and still billing for coffee after we are gone. This has to stop! Gaslighting in trustpilot responses and pretending it has been dealt with is not helping- refunding what is owed and stopping the ongoing billing is what is needed to resolve the situation and thus far that has not occurred.

I had previously written a poor review for this office because we had made it very clear when we wanted our short 2 month rental to end (in writing, with agreement in writing back), but Regus let the contract roll into the next month automatically with no email warning it would do so claiming that is just what their month to month program does.... Completely different story to what we discussed. And, they claimed no ability to refund us for the month we were charge for after we would have left the office. After we left a review, we were told we would be refunded the extra month's charge (as well as our security deposit). I thought it was resolved as we had received one of our returns back on December 22. We were awaiting our security deposit return as well as the extra month we had been charged. So, I was anticipating one more return as a refund. Instead, I noticed that Regus went ahead and charged us $4,688.06 on January 7, 2025, after we'd been gone from the office for over a month, and of course after I had taken down my negative review, which they repeatedly asked me to do after they could show me some refund going back onto my credit card. However, after I took down my comment because the issue was supposedly resolved and while we were still waiting for our second refund, regus charged me again a value of $4866 on January 7 after being out of the office for over a month. What is going on here?? Was this an error and you meant to GIVE me that amount as a refund, or did you really think that you could refund money to get me to take down a negative comment and then charge me again the next month? I cannot even erase my credit card information from their system, which is highly suspicious... we are done our time there! Stop charging my credit card that you should no longer have access to! Now you owe me $4866 as a refund on top of my security deposit. This is criminal billing behavior and I have alerted BMO Mastercard to refute that charge. Please refund what you charged me and stop acting like a scam!

Reception keeps the place clean tidy and is so helpful for all the professionals in the building

The reception staff has been extremely helpful and accommodating with my requests.

Our manager/receptionist is exceptional. Phenomenal job balancing a busy reception area. Always there to help.

Easy online access to my account
And amazing reception at the Maple Ridge office