Ik kom bij Regus Sloterdijk als een member. Mijn ervaring komt van het onboarden, waar iets mis ging en er alle service werd geboden om het goed af te ronden. Het allerbelangrijkste zijn de dames van... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ambiente ideale per lavorare in serenità. La signorina alla reception è estremamente gentile e disponibile. Le stanze sono sempre pulite, così come i bagni.
Dit bedrijf is zeer frauduleus,ze tekenen contracten op naam van de klant via hun crm systeem, ook al wenst u niet met hun in zee te gaan!!! Diefstal op zijn best met werknemers die u gewoon afwimpe... Vis mer
Selskapet har svart
Met name de operatie ondersteunt prima op het center en het center past goed bij ons. Als de operatie meer ruimte krijgt en sneller antwoord dan wordt het 5 sterren.
Informasjon om virksomheten
Skrevet av virksomheten
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Kontaktopplysninger
Viktoriaallee 3-5, 52066, Aachen, Tyskland
- 21138789809
3,9
Bra
22 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They made the wrong quite right🤎
This company will gouge the heck out of you. They are really good at tacking on fees for this and that. The latest being if you don't have a credit card on file: they will charge you an extra retainer fee. Oh really? The nerve. Since leaving a credit card has always been an option (most companies don't require it) how can it be possible to "punish" one for not receiving your "out of the blue" email? Is this going to be a charge EACH month? 👀 Such rubbish. Not to mention you already have a retainer fee from the move in.
Help desk is always about three days to respond👀By then I have figured out how to handle my own problem. Nickel and dime for everything. Coffee service isn't included in the price of the rent? Really y'all? Uuug really regret signing anything with this company. Hate that I have a lease till 2024. Promise I will review and blog about this horrible shady gouging company for as long as I am held to this stupid "new" policy.
Update 7/11
Resolved. My community leader is the entire BEST. She clearly laid out to me why I didn't realize in the terms and conditions and I was able to comprehend what was happening. This matter is resolved and I am very grateful to the help desk who responded in 24 hours and my community leader 🍒.
6. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Regus - Aachen, Viktoriaallee
Hi Tonya,
I’m sorry you felt the need to escalate this.
We always ask transparently and ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement.
We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable.
You’ve since already added an automated payment method to your account (through your online portal, under the Account / Billing and payments section), so we’ve immediately credited and refunded this additional retainer.
Please be reminded that as part of our customer policy, we provide quality teas, coffee, milk, sugar, glassware and cutlery to all customers that they can enjoy along with their guests.
If for any reason you don’t require this service, you can opt-out at any time by logging in again to your online account.
Your Community team is your main point of contact and is available to answer any questions you may have. Please feel free to contact them.
Thank you,
Lorraine Brule
Global Customer Service at Regus
It would be zero stars if I could
It would be zero stars if I could. They run their business like a bunch of scammers. Unorganized and inefficiency from top to bottom. Stay away from these clowns. Much better options out there. Make sure you read their reviews on the Better Business Bureau (BBB).
12. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Regus - Aachen, Viktoriaallee
Hi Troy,
I’m sorry if you felt the need to escalate this. Your claims that we are unorganized and inefficient are simply not true.
The reason for your complaint is that we did not agree to delay your start date.. The agreement you signed clarified the mutual obligations for both parties and this included the start date.
We are sorry that you are not happy with this decision but coming on to a public forum posting untrue claims and insults is simply unfair.
A member of your local team has contacted you with further details.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.