Komplette Abo Falle!! Ich habe bereits im zweiten Monat, nach dem angeblich abgeschlossenen Abo, eine Kündigung geschrieben aber auf diese wird bis jetzt nicht geantwortet! MIR WURDEN SEIT MÄRZ JE... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The rewrites usually sound much more natural, but sometimes the meaning changes a little. I always proofread before using anything just in case.
Ich habe mehrmals versucht mein Abo zu kündigen. Mir wurden bereits zweimal 40,99€ abgezogen, obwohl ich mich direkt gemeldet hatte. Auf mehrmaliger Nachfrage, kam keine vernünftige Rückmeldung und es... Vis mer
Selskapet har svart
Ich habe mehrmals versucht mein Abo zu kündigen. Mir wurden bereits zweimal 40,99€ abgezogen, obwohl ich mich direkt gemeldet hatte. Auf mehrmaliger Nachfrage, kam keine vernünftige Rückmeldung und es... Vis mer
Selskapet har svart
1,3
Dårlig
114 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 78 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Email them the first time, to cancel my subscription but still getting charged for the third time.
This app have been charging and rebilling my account three times!! The first time I emailed them to cancel my account and all I got back from them was a generated email and I was still being charged the following month!! I have already emailed them the third time today after getting notification of my card deducting another billing to this website!
This website is a total scam and unreliable.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We’re very sorry that you’ve encountered this issue. As a reminder, all subscriptions renew automatically unless cancelled beforehand. These details were provided on the checkout page and included in the confirmation email you received after completing the purchase.
Customer requests are usually handled instantly. However, when you send an email, the system automatically asks for feedback about the cancellation and the service in general. It seems that you may not have responded to that email, which is why we did not receive your request. We sincerely apologise for this situation.
Unfortunately, we couldn’t locate your account in our system due to insufficient information. Please contact us via email so we can find your account and process a refund for the unexpected charges — support@refinely.io. Best regards!
Unmöglich das Abo zu kündigen!
Unmöglich das Abo zu kündigen!! Probeabo wie bei den anderen auch verlängert auf die Kündigung per Mail kam die Antwort ich soll mich doch bitte zurück melden aber ich habe NICHTS erhalten.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
Es tut uns leid, dass Sie diese unangenehme Erfahrung gemacht haben. Bitte beachten Sie, dass Sie zur Kündigung Ihres Abonnements eine E-Mail senden müssen. Der Service wurde erst kürzlich eingeführt, daher ist die Selbstkündigungsoption leider noch nicht verfügbar. Sie wird jedoch in Kürze eingeführt. Wir entschuldigen uns für die Unannehmlichkeiten.
Leider konnten wir Ihr Konto aufgrund fehlender Informationen in unserem System nicht finden. Wir bitten Sie daher, uns per E-Mail zu kontaktieren, damit wir Ihr Konto finden und Ihnen die unerwarteten Gebühren erstatten können: support@refinely.io. Mit freundlichen Grüßen!
Very disappointing experience
Very disappointing experience. I was charged $34 on my Visa card and have received no response to my refund requests. Poor customer support and lack of communication. I would not recommend this service based on my experience.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We are terribly sorry for the inconvenience, and thank you for your feedback. Kindly note that we usually process customer requests without delay. However, when an email is submitted, the system automatically asks for feedback about the cancellation and the overall service. Unfortunately, it seems the email was not answered, so we did not receive your request.
We’ve successfully located your account and processed a full refund for the charge. Your subscription has also been cancelled. If you need any further help, please don’t hesitate to reach out—we’re happy to assist. Best regards!
Charged after requesting cancellation — no support response
I had a very bad experience with Refine.ly / Refinely. I requested the cancellation of my subscription/trial on June 4, 2026, but I never received a response from their support team. Even after requesting cancellation before the renewal, I was still charged USD $40 on June 7, 2026.
The platform only provides an email for cancellation, but they do not seem to respond in time, which makes the cancellation process unclear and unfair for users. This feels misleading, especially because customers can end up being charged even after trying to cancel.
I have contacted support requesting a refund and immediate cancellation, but I have not received a solution. Based on my experience, I do not recommend this service. Users should be very careful before entering their payment information.
Update:
I need to clarify that your explanation is not accurate, and I have not yet received any clear refund confirmation.
I did contact your support team on June 4, before the charge was made. In addition, I did respond the same day to your automated question asking for feedback about the service before proceeding with the cancellation. Therefore, it is not accurate to say that my request was not received because I did not respond to that email.
The company replied publicly saying that they had processed a full refund, but this is not accurate. As of now, I have not received any refund confirmation, refund receipt, transaction ID, or email stating that the USD $40 charge has been refunded.
The only email I received says that my Refinely subscription has been cancelled. It does not mention any refund. Cancellation and refund are not the same thing.
I appreciate that the subscription was finally cancelled, but the main issue remains unresolved: I was charged after contacting support, and I still have no clear proof that the money has been returned.
I request that Refinely provide written confirmation of the refund, including the refund amount, date, and transaction/reference number. Until then, I cannot consider this case solved.
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We appreciate your review. Customer requests are usually handled instantly. However, when you send an email, the system automatically asks for feedback about the cancellation and the service in general. It seems that you may not have responded to that email, which is why we did not receive your request. We sincerely apologise for this situation.
We’ve successfully located your account and processed a full refund for the charge. Your subscription has also been cancelled. If you need any further help, please don’t hesitate to reach out—we’re happy to assist. Best regards!
I was charged by Refinely for payments…
I was charged by Refinely for payments that I did not intentionally authorize, and the company has not properly responded to my refund and cancellation requests.
I originally signed up for a 3-day trial. While trying to close an offer page, I was shown a lifetime access offer. The close button was not clearly visible, and I clicked “Continue” believing it would allow me to proceed or exit the page. Instead, I was immediately charged 19.99 € for lifetime access. This purchase was accidental and not intentional.
I contacted Refinely immediately and requested a full refund, cancellation of the lifetime plan, cancellation of the remaining trial, and confirmation that no further charges would be made. Instead of processing the refund, they sent a generic reply asking for feedback about my experience. I replied again and clearly stated that this was a formal refund and cancellation request.
Despite this, I was later charged an additional 39.99 € for lifetime access, even though I had already requested cancellation and even though lifetime access had already supposedly been sold to me before. I did not authorize this additional charge. I have not used the product and I do not want the service, the trial, or any lifetime plan.
I repeatedly contacted Refinely to resolve this directly, but they have not provided a proper solution or refund. I am therefore requesting PayPal’s help to reverse both charges: the original 19.99 € charge and the additional 39.99 € charge.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We are sorry to hear about your unpleasant experience. Please note that all customer requests are processed instantly.
According to the amounts you mentioned, you paid for the trial premium plan ($2.99), and you also upgraded your subscription with a special offer for $19.99, which allows you to use the service for 20 thousand more words.
As noted on the checkout page and in the confirmation email, the trial automatically renews into the full price subscription ($39.99) if it isn’t canceled before the trial ends.
We completely understand how easy it is to miss these details, and we’re sorry for that.
We'd like to emphasize that when an email is sent, the system automatically requests feedback regarding the cancellation and the service overall. It appears that this email may not have been answered, and as a result, we did not receive your request on time.
We were unable to find your account in our system with the details available. Please get in touch with us via email at support@refinely.io so we can identify your account and assist with the refund. Best regards!
Absolut unseriös - Trotz Kündigung erneut abgebucht
Absolut unseriös! Testabo abgeschlossen und am selben Tag gekündigt, nun steht immer noch aktiv im Account und es wurde nochmal abgebucht. Support hat zwar geantwortet aber nicht weitergeholfen.
Finger weg - Besser nicht registrieren.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
Es tut uns leid, dass Sie diese negative Erfahrung gemacht haben. Bitte beachten Sie, dass Sie uns eine E-Mail senden müssen, wenn Sie Ihr Abonnement kündigen möchten. Alle Anfragen werden umgehend bearbeitet. Ohne Ihre E-Mail konnte Ihr Abonnement nicht gekündigt werden.
Leider konnten wir anhand der von Ihnen angegebenen Informationen kein passendes Konto in unserem System finden. Bitte kontaktieren Sie uns per E-Mail unter support@refinely.io, damit wir Ihr Konto finden und Ihnen die nicht zugeordneten Gebühren erstatten können. Mit freundlichen Grüßen!
Scam & Fraud !!
Trying to cancel my subscription & get a refund as I do not require this terrible use of AI anymore.
First of all, the only way of communicating is through their email which is a dead end in itself. No automated response! No reply from anyone in regards to the cancellation & refund of my subscription.
They charged me $2.99 and then an additional $39.99 PLUS extra features which I didn’t select $9.99
Very poor AI tool & is a scam.
@ Refinely Please reply promptly
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We are terribly sorry for the inconvenience, and thank you for your feedback. The service was launched relatively recently, and unfortunately, the self-cancellation option is not available yet. However, it will be introduced soon.
We'd like to emphasise that the subscription auto-renews if it is not cancelled beforehand. The information about it was displayed on the checkout page and in the confirmation email, which was sent after the purchase.
Unfortunately, we weren't able to locate your account in the system due to a lack of information. Therefore, we kindly ask you to contact us via email, so that we can find your account and proceed with a refund for the unexpected charges - support@refinely.io. Best regards!
Impossible d'annuler l'abonnement suite…
Impossible d'annuler l'abonnement suite à un essai malgrès mes mails.
Ils prélèvent directement.
Je vais instruire une plainte contre eux sans retour d'ici une semaine
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
Merci pour votre avis. Toutes les demandes clients sont généralement traitées instantanément. Cependant, lorsque vous envoyez un e-mail, le système vous demande automatiquement de donner votre avis concernant l'annulation et le service en général. Nous supposons que vous n'avez pas répondu à cet e-mail et, par conséquent, nous n'avons pas reçu votre demande. Nous vous prions de nous excuser pour ce désagrément.
Malheureusement, nous n'avons pas pu retrouver votre compte dans notre système, faute d'informations suffisantes. Nous vous invitons donc à nous contacter par e-mail à l'adresse support@refinely.io afin que nous puissions retrouver votre compte et procéder au remboursement des frais imprévus. Cordialement.
Es horrible
Es horrible. A parte de que no funciona correctamente te cobran después de la prueba de tres días, aunque pagando por la prueba 2,99€. Para cancelar la suscripción no puedes hacerlo desde la web, tienes que escribir a un correo y se te renueva automáticamente por 30 días y un precio de 39,99€. No tiene ningún sentido si solo contratas la prueba de 3 días.
Es la peor IA que existe y encima te estafan.
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
Lamentamos profundamente su experiencia negativa.
Le informamos que el servicio funciona perfectamente. Si necesita ayuda para usar la aplicación o para acceder a su cuenta premium, con gusto le ayudaremos.
Queremos recalcar que la suscripción se renueva automáticamente si no se cancela con antelación. Esta información se mostró en la página de pago y en el correo electrónico de confirmación que se envió tras la compra.
Hemos localizado su cuenta en el sistema. Le hemos reembolsado el importe total y cancelado su suscripción. Si necesita ayuda adicional, no dude en contactarnos. Estaremos encantados de ayudarle. ¡Saludos!
NEED TO CANCEL MY ACCOUNT
NEED TO CANCEL MY ACCOUNT
CANNOT....
THEY ARE SCAMMERS
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We sincerely apologise for any confusion caused. You may cancel your paid Subscription at any time if you do not wish to continue. However, cancellation must be done by contacting our support team (for example, by emailing the support contact provided on the website).
Unfortunately, we couldn’t locate your account in our system due to insufficient information. Please contact us via email so we can find your account and process a refund for the unexpected charges — support@refinely.io. Best regards!
want a refound and cancelation
wanted to try the $2.99 option on Refinely.io. Unfortunately, after I entered my card details, the website charged me $2.99 and then took an additional $19.99 from my card without my clear consent or any obvious explanation.
When I tried to cancel my subscription, there was no visible cancellation option on the website. Instead, I had to email them to cancel my account and subscription, which is already a serious red flag. After sending the email, I didn't receive an automatic cancellation mail (like claimed here), just an agent asking for my experience before cancellation. After my reply, they haven't responded again.
What makes the situation even more concerning is that the company seems far more active in replying to negative public reviews than responding to customers’ actual cancellation emails.
There were also no clearly displayed add-ons during the purchase process, so the extra $19.99 charge appears to be an unauthorized or misleading charge. Because of this, I now have to cancel my card to protect myself from further unexpected payments.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We are terribly sorry for this situation. According to the amount you specified, you paid for the trial premium plan ($2.99), and you also upgraded your subscription with a special offer for $19.99, which allows you to use the service for 20 thousand more words.
We'd like to emphasize that the service was launched relatively recently, and unfortunately, the self-cancellation option is not available yet. However, it will be introduced soon. We apologize for any inconvenience.
At this time, we’re unable to locate your account due to limited information. To help us resolve this and proceed with a refund for the unexpected charges, please contact us at support@refinely.io. Best regards!
It was a very shitty app
It was a very shitty app. DO NOT PAY FOR SUBSCRIPTION. I cancel my subscription almost immidiately after paying because the “humanized” version of my paper was a garbage, but they won’t let me unsubscribe i had to email them and when i checked my email everything i sent them was automaticaly generated. I sent a few emails manually after that but still no response. I had to block my credit card so they wont charge me 39.99 usd in 3 days. Such a shitty app
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We apologize for the inconvenience caused. We normally process all customer requests right away. However, when an email is sent, our system automatically asks for feedback about the cancellation and overall service. It looks like that email wasn’t answered, so we didn’t receive your request. We’re very sorry about that.
We'd like to highlight that the style of the rewritten text may vary depending on the content of the original text and the expectations of the individual user. There is no single universal definition of a “human-like” writing style, as some users prefer a more formal or business-oriented tone, while others expect simpler and more accessible language. This is especially important considering that not all users are native English speakers, and the level of simplification can significantly affect readability. For this reason, the result may not always fully match personal expectations without additional clarification regarding the desired style.
Unfortunately, we couldn’t find any matching account in our system based on the information provided. Please email us at support@refinely.io so we can locate your account and issue a refund for the unrecognized charges. Best regards!
Scamming bastards don't trust this guys…
Scamming bastards don't trust this guys for shit. They taking your money if you want end the subscription.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We’re very sorry that you’ve encountered this issue. As a reminder, all subscriptions renew automatically unless cancelled beforehand. These details were provided on the checkout page and included in the confirmation email you received after completing the purchase.
We’re sorry, but we weren’t able to identify your account in the system because we don’t have enough details. Kindly reach out to us at support@refinely.io so we can locate your account and assist with the refund. Best regards!
Emailed for cancellation to no response…
Emailed for cancellation to no response even though they state that there was an automated immediate response. With no cancellation on their website I emailed again to no response again.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
Thank you for your feedback, and we sincerely apologise for the inconvenience. Please note that all customer requests are typically processed immediately. However, when an email is sent, the system automatically requests feedback regarding the cancellation and the service overall. It appears that this email may not have been answered, and as a result, we did not receive your request.
We’re sorry, but we weren’t able to identify your account in the system because we don’t have enough details. Kindly reach out to us at support@refinely.io so we can locate your account and assist with the refund. Best regards!
FRAUDULENT COMPANY
I tried to cancel my account on THE SAME DAY I opened the account. They asked for feedback and I responded back the same day they sent that email as well and received no response but they still tried to charge me. I have physical proof of when I initially contacted them and when I responded with feedback. If they try to continue to charge me, I will move forward with reporting them to authorities and my lawyer. They need to get back to me immediately.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
Thank you for your review. All customers' requests are usually processed instantly; however, when you send an email, the system automatically asks you to provide feedback regarding the cancellation and about the service in general. We suppose that you did not answer that email; therefore, we did not receive your request. We sincerely apologise for that.
Unfortunately, we couldn’t locate your account in our system due to insufficient information. Please contact us via email so we can find your account and process a refund for the unexpected charges — support@refinely.io. Best regards!
The features are absolutely useless, Cancellation
The features are absolutely useless. Difficult layout, and hidden communications regarding the trial limitations. Plus no cancellation button for the subscription makes it one stressful experience. This is my first trial day and I have already decided not to proceed with further subscriptions. I have already requested cancellation for auto-renewal of monthly subscriptions and have yet not received confirmation email for cancellation apart from an automatic reply to which I have already replied. The trial amount has already wasted due to their worse humanizer feature. I was literally provided a 2 page dictionary instead of humanizer for my shared content. I want urgent cancellation of my subscription and my money back.
31. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
Thank you for your review. Please note that the service was launched relatively recently, and unfortunately, the self-cancellation option is not available yet. However, it will be introduced soon. We apologize for any inconvenience.
We'd like to highlight that the style of the rewritten text may vary depending on the content of the original text and the expectations of the individual user. There is no single universal definition of a “human-like” writing style, as some users prefer a more formal or business-oriented tone, while others expect simpler and more accessible language. This is especially important considering that not all users are native English speakers, and the level of simplification can significantly affect readability. For this reason, the result may not always fully match personal expectations without additional clarification regarding the desired style.
We were able to find your account and have completed a full refund, along with cancelling your subscription. If you have any other questions or need assistance, feel free to let us know. Best wishes!
Shocking company
Shocking company. Sent an email on the 31/03/26 asking for them to cancel my subscription which I never got a reply to my email. Since then I’ve been charged right up until this month still no cancelation or reply to my email initially. Not sure where to go from here as it seems like it’s a complete scam of a company.
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We appreciate your review. We usually process customer requests without delay. However, when an email is submitted, the system automatically asks for feedback about the cancellation and the overall service. Unfortunately, it seems the email was not answered, so we did not receive your request. Please accept our sincere apologies for this misunderstanding.
Good news! We found your account, issued a full refund, and cancelled your subscription. Let us know if there’s anything else we can help with—we’re always glad to assist. Wishing you all the best!
HORRIBLE
HORRIBLE
NO SIRVE Y TE COBRAN DE MAS
CANCELAR EL SERVICIO ES ETERNO
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
Lamentamos profundamente su experiencia negativa. Queremos recalcar que la suscripción se renueva automáticamente si no se cancela con antelación. Esta información se mostraba en la página de pago y en el correo electrónico de confirmación que se envió tras la compra.
Desafortunadamente, no pudimos encontrar su cuenta en el sistema por falta de información. Por lo tanto, le rogamos que se ponga en contacto con nosotros por correo electrónico para que podamos localizar su cuenta y procesar el reembolso de los cargos inesperados: support@refinely.io. ¡Saludos cordiales!
Fraud
had a very disappointing experience with Refine.ly. I was charged for a second consecutive month even though I was not satisfied with the service at all.
The main reason I subscribed was for the humanizer feature, but unfortunately it did not work as advertised and failed to produce meaningful or reliable results. The overall quality of the service was far below my expectations.
I requested subscription cancellation and a refund, but I have not received any response from the support team. Meanwhile, I was charged for a second consecutive month.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We are deeply sorry to hear about your negative experience. We'd like to emphasise that the subscription auto-renews if it is not cancelled beforehand. The information about it was displayed on the checkout page and in the confirmation email, which was sent after the purchase.
We'd like to emphasize that AI detectors often misidentify high-quality human writing as machine-generated because they rely on probability scores rather than actual proof of authorship. If your writing is professional and structured, it may be flagged for "low perplexity" (predictable word choices), a lack of "burstiness" (consistent sentence lengths), or the use of formal academic clichés common in AI training. Ultimately, these tools frequently penalize clear, logical, or non-native prose simply because it shares the same optimized, rhythmic patterns as AI-generated output.
We managed to locate your account in the system. We refunded your charge in full and cancelled your subscription. Please let us know if you require any additional assistance. We'll be happy to assist you. Best wishes!
Cancellation issues
I wanted to try the $2.99 option on Refinely.io. Unfortunately, after I entered my card details, the website charged me $2.99 and then took an additional $19.99 from my card without my clear consent or any obvious explanation.
When I tried to cancel my subscription, there was no visible cancellation option on the website. Instead, I had to email them to cancel my account and subscription, which is already a serious red flag. After sending the email, I didn't receive an automatic cancellation mail (like claimed here), just an agent asking for my experience before cancellation. After my reply, they haven't responded again.
What makes the situation even more concerning is that the company seems far more active in replying to negative public reviews than responding to customers’ actual cancellation emails.
There were also no clearly displayed add-ons during the purchase process, so the extra $19.99 charge appears to be an unauthorized or misleading charge. Because of this, I now have to cancel my card to protect myself from further unexpected payments.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Refinely
We sincerely apologise for any confusion caused. According to the amount you mentioned, you paid for the trial premium plan ($2.99), and you also upgraded your subscription with a special offer for $19.99, which allows you to use the service for 20 thousand more words.
We'd like to emphasize that the service was launched relatively recently, and unfortunately, the self-cancellation option is not available yet. However, it will be introduced soon. We apologize for any inconvenience.
Unfortunately, we weren't able to locate your account in the system due to a lack of information. Therefore, we kindly ask you to contact us via email, so that we can find your account and proceed with a refund for the unexpected charges - support@refinely.io. Best regards!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.